A client of Insight Global is seeking Transportation Specialists to support an intermodal operations team. These people will be responsible for end to end support of movement across the US for freight & rail transit for company to company transactions. This person must ensure timely pick up and delivery of the freight vendors to the proper locations and must address disruptions in the supply chain as they arise, keeping stakeholders informed and communicating any issues.
* Communication with customers (Carriers, Rail Road partners, Vendors/Suppliers) and stakeholders (Program Managers, Fulfillment Centers, Amazon Managed carrier programs)
* Pull data from numerous databases (using Excel, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed
* Understand performance metrics to assist with driving business results
* Rectify disruptions, breaks in process and follow standard work to make decisions that make sense based on available data
* Provide real-time customer experience by working in a fast-paced operating environment
* Knowledge to systematically escalate problems or variance in the information and data to the relevant owners and teams
* Deliver follow through on the resolutions to ensure the information is delivered
* Work within various time constraints to meet critical business needs, while measuring and identifying activities performed
* Communication, both verbal and written as their data and findings are critical to tracking trends and performance inefficiencies
This role is a 4 10s schedule meaning 4, 10 hour days and a 3 day weekend - Wednesday - Saturday either 6:30 am -- 5 pm or 6 am to 4:30.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
https://insightglobal.com/workforce-privacy-policy/ .
1 year minimum with customer relations or customer service
1 year experience minimum with Microsoft suite and adept with basic computer technology
High school diploma or equivalent
18 years or older
Critical thinking skills and ability to problem solve
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.