Shipper Performance Coach

Insight Global is looking to hire 4 new agents who will perform a variety of shipper support functions for this end client. They will responds to shipper freight disruption cases and incidences of backlogged shipments, and take appropriate action to resolve the delays. You will communicate directly with shippers via email, telephone, and instant messager while serving as the liaison between the end client, shippers, and carriers.
Other duties include:
-Maintains appropriate pace and quality of work
-Maintains clients standards of conduct, safety and attendance.
-Follows written instruction with minimum supervision.
-Gives information to shippers and carriers.
-Transcribes notes, researches and presents solutions to shipper concerns using established standard work.
-Monitors shipper disruption cases or backlogged freight within established service level agreements.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

- Excellent communication
- Recent college degree in business, supply chain, and/or recent data analyst experience
- Must be extremely proficient with excel (SUMs, averages, pivot tables, formulas, v-lookups, etc)

-Previous experience working in the operations space for a supply chain or logistics company gathering and collecting data

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.