A client of Insight Global's is looking for a Help Desk candidate to work fully onsite in Tempe, AZ. The Help Desk Manager will be extremely hands on with creating user profiles and logins, support all IT technical issues that occur, manager over a small team of help desk members and building out new processes and procedures in this department. The client needs someone extremely flexible and adaptable to change while supporting internal employees diagnose technical problems and troubleshoot procedures. In this role you will help create and manage support tickets to track internal employees issues and document appropriately.
SHIFT: Monday - Friday 8:00 AM - 5:00 PM
*FULL ONSITE ROLE!
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
https://insightglobal.com/workforce-privacy-policy/ .
- Bachelor's degree in IT, Computer Science, or a related field
- 5+ years of experience as an IT support or help desk
-Extensive experience in physical networking and Meraki network hardware
- Comfortable with Microsoft environments on the end user sides (Creating user accounts, editing policies, helping users with Microsoft access)
-Experience with Microsoft Azure
- Experience with Active Directory (adding users, removing users, access level permission, creating users)
-Experience with Microsoft Hyper-V
-Needs to be hands on experience and not just management
- Strong technical knowledge and troubleshooting skills
- Proficiency with IT service management tools (e.g., ServiceNow, Zendesk)
- Manage relationships with third-party vendors and service providers
- Maintain an inventory of IT assets and oversee equipment provisioning and retirement
-Experience supporting large ticket orders for bulk hiring classes
- Oversee the operation of the IT help desk, ensuring timely response and resolution of technical issues
-Hands on experience with failover cluster management and Avamar
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.