Customer Care Payment Representative

We are looking for an entry level Customer Care Payment Representative with a passion for helping others and who is interested in joining our growing team and making a difference at Verra Mobility. This is not your average contact center! We take your success seriously! Our team has created a clear & dedicated training program that enables you to perfect your skills & become a universal agent. Our program is built in layers for your career growth, we want you to own it!



Responsibilities:

- Provide customer service to rental car customers with payments and routine inquiries pertaining to tolls and/or violations. You will provide information or guidance to rental car customers using a positive, empathetic, and professional approach

- Use appropriate tools and resources to reach a complete and accurate resolution focusing on one call resolution

- Develop and maintain product, process and technical knowledge related to services

- Exhibit effective verbal and interpersonal communication skills tailored to the audience

- Meet the performance goals established for the position in the areas of efficiency, schedule adherence, quality, customer satisfaction and attendance

- Sort and route customer service mail onsite to the appropriate team

- Using multiple applications while working with security credit card/personal data



We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

- High School Diploma or GED

- 1 or more years of customer service experience (call-center preferred)

- Strong computer skills with the ability to navigate efficiently between applications, including Microsoft Office

- Passion for working in a team and being collaborative, but able to work independently

- Outstanding interpersonal skills, strong work ethic, and self-motivated with excellent communication skills and able to speak authentically

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.