A client in Tempe, AZ is looking for two Level 3 POS Analyst to join their team. This individual reviews, analyzes, and evaluates information technology systems operations. Determines user needs and requirements and recommends ways to improve systems. Serves as primary point of contact between users and engineering/development staff. Identifies, documents, reports and tracks system issues. Supports the process of translating business needs into formal technical requirement deliverables. Additional responsibilities show below:
Participate as a dedicated support resource for projects of varying complexity.
Provide expert level technical support for retail systems and business partners.
Provide expert level incident resolution for escalated issues.
Delivers assignments and project deliverables within specified time frames, adhering to established standards and guidelines individually and as a member of a team
Engages with internal customers, vendors, peers and management teams to understand issues, and to provide updates and status.
Works with others to facilitate completion of assignments\projects on time
Assists with creating or enhancing documentation
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* 5+ years of experience working with Retail Systems
* 3+ years of experience in a Tier 3 level technical support role
* Experience working in a Point-of-Sale environment, preferably with NCR and Radiant POS (Verifone POS solutions is also acceptable)
* Experience working in a retail environment
o Troubleshooting payment processing issues, price signs, etc.
* Experience supporting large scale project deployments
* Must be able to interact with Management and team in a remote work environment
* Ability to read and listen, and communicate effectively to various audiences, orally and written
* Ability to process information, including gathering, interpreting, assessing, organizing, and verifying data and material problems with computer hardware and software
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.