MAJOR DUTIES AND RESPONSIBILITIES
1. Work with users and IS personnel to understand user needs and to introduce technical alternatives to increase productivity and improve the user experiences.
2. Assures quality customer service to all customers; promotes positive human relationship and contributes to supportive and cooperative work environment.
3. Act as a SME (Subject Matter Expert) for all end user platforms, software integration, Windows technologies, and Directory Services.
4. Proactively ensure the highest levels of systems and Infrastructure availability.
5. Participates in the design, development, and deployment of End User and Cloud Computing strategies.
6. Liaison for vendors and other IS personnel for problem resolution.
7. Provide support for the testing of new and existing software applications both on premise and SaaS under development or consideration for purchase.
8. Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
9. Write and maintain custom scripts to increase system efficiencies and lower human intervention time on tasks.
10. Assures optimal hardware configuration for compatibility and performance (e.g. BIOS, Drivers, etc).
11. Provides guidance to Desktop Support technicians and facilitates necessary project meetings.
12. Participates in after hours on-call support and weekend/holiday coverage responsibilities.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
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https://insightglobal.com/workforce-privacy-policy/ .
5+ years in a large corporate enterprise environment.
5+ years developing and deploying unattended operating system installations for workstations/desktops/laptops with an in-depth understanding of hardware-independent imaging capabilities.
5+ years scripting experience utilizing a variety of languages such as VB Script, Powershell, Bash, and/or WinBatch or other scripting languages.
5+ years troubleshooting and enhancing desktop security and configuration management through Group Policy Objects (GPO) as well as the ability to create custom policies.
3 - 5 years experience with Microsoft Endpoint Manager (Intune), Microsoft Endpoint Configuration Manager (SCCM), Azure Active Directory, Mobile Iron Cloud or other Mobile Device Management
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.