The Executive Desktop Support Specialist will be providing white glove desktop support services the senior level executives in any hardware and software related issues. The person should be confident in troubleshooting both PC's as well as mobile devices. The environment is primarily a windows environment, but there is a growing MAC footprint that will be (phones, ipads, macbooks) . Some break/fix or rebuild responsibilities, as well as standard hardware and software troubleshooting, along with some ad hock migration / upgrade projects all will be apart of the scope of work. Utilize both service now as well as a 1-800 number to respond to tickets / inquiries as they come in. Given that this individual will be supporting and interacting directly with executives of a fortune 500 company, an extremely high level of professionalism, accountability, and communication is required.
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HR@insightglobal.com.
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Two+ years of Desktop support experience supporting both windows and MAC environments
Ability to go on site
Providing deskside support as well as 'remote in' support
Experience supporting both laptops/computers as well as mobile phones (iphone)
Having basic network installation knowledge.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.