A leading company in the Public Safety space is seeking a high-energy, Technical Support Specialist to join their team. In this role, you'll be helping their customers identify and solve problems via multiple communication channels (phone, email, and chat). This is a customer-focused role that allows you to be the face of the company for many law enforcement officers around the country. The troubleshooting can range from complex and new issues to a simple change of access privileges.
Day to Day:
Troubleshoot and resolve technical issues related to Hardware and Software products
Understand and maintain subject matter expertise of products, solutions, and policies.
Assist customers utilizing problem solving skills and customer empathy.
Report bugs and trends to the necessary stakeholders and process/performance improvement suggestions to their manager.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.