An employer of Insight Global's is looking for a Pharmacy Technicians to sit in the corporate location in Tempe, AZ to support the specialty business. The group will be apart of building out a new team for the healthcare company and have experience in a high call volume call center. The role will receive ~80 inbound calls a day from patients of the healthcare company to help with any questions, technical issues on the systems, and help guide through step-by-step instructions on how to upload documentation to the sites. We are looking for very strong customer service to support patients through uneasy times and will be responsible for working through an intake queue to perform data entry and metric. Sometimes, this role will make outbound calls to patients that need to be called back or to provide further information to complete the patients documents for supplies to be shipped directly to their home. It is important that this individual has strong data entry skills and attention to detail. Must be flexible as the schedule may vary.
Training: first 3 - 4 weeks , SHIFT: 8:30 AM -- 5:00 PM AZ
Regular Shift: Monday -- Saturday (with 2 days off) ; Mon-Fri 9:30 AM -- 6:00 PM AZ , Saturday 9:00 AM -- 5:00 PM AZ
-1-3+ years of experience in a Pharmacy Technician or Healthcare role
-Active Pharmacy Technician certification in: PTCB or CPhT or AZ Board license or AZ Board Trainee license
-Customer service role in specialty pharmacy, fusion, mail order, or a hospital setting
-Experience with inbound/outbound pharmacy/healthcare-related phone calls
-Strong data entry/ typing experience
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.