The successful candidate will be responsible for resolving complex and escalated issues with minimal supervision within company guidelines. You will be responsible for mobile application support and providing general customer care.
KEY REPONSIBILITIES:
Answer incoming customer phone calls and take appropriate action for each call.
Maintain customer satisfaction ratings based on explicit criteria set forth by the company.
Attend mandatory training sessions to stay updated on product or company policy changes.
Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.
Input data into the company computer platform to keep each customer record updated.
Provide mentoring and support to new hires and peer group.
Takes accountability and ownership of issues and resolution with minimal supervision.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.