A client of Insight Global's is looking for an IT Help Desk Manager to work fully onsite in Tempe, AZ. The Help Desk Manager will be extremely hands on with creating user profiles and logins, support all IT technical issues that occur, manager over a small team of help desk members and building out new processes and procedures in this department. The client needs someone extremely flexible and adaptable to change while supporting internal employees diagnose technical problems and troubleshoot procedures. In this role you will help create and manage support tickets to track internal employees issues and document appropriately.
SHIFT: Monday - Friday 8:00 AM - 5:00 PM
*FULL ONSITE ROLE!
- Bachelor's degree in IT, Computer Science, or a related field
- 5+ years of experience as an IT support or help desk manager
-Extensive experience in physical networking and Meraki network hardware
-Experience with Microsoft Hyper-V
-Hands on experience with failover cluster management, VOIP, and Avamar
-Needs to be hands on experience and not just management
- Strong technical knowledge and troubleshooting skills
- Proficiency with IT service management tools (e.g., ServiceNow, Zendesk)
- Manage relationships with third-party vendors and service providers
- Maintain an inventory of IT assets and oversee equipment provisioning and retirement
-Experience supporting large ticket orders for bulk hiring classes
- Oversee the operation of the IT help desk, ensuring timely response and resolution of technical issues
-Pharmacy or healthcare background / environment
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.