Job Description
The ServiceNow Developer III is Senior level position responsible for developing comprehensive solutions across IT Service Management, IT Operations Management, GRG (Governance, Risk, & Compliance), HR Service Delivery, and Custom Applications. They provide expert level guidance for developers and administrators and solve advanced user-reported issues. They are proficient in business processes and administration of multiple modules and integrations. The development team follows the Agile Scrum Methodology and works cross-functionally across different modules on the platform. This role also works closely with the Platform Architect to identify solutions through existing functionality or customizations, as well as developing, testing, installing, and maintaining new or modified solutions on the platform. This role assumes advanced knowledge on the ServiceNow platform--including advanced training and certifications--and advanced skills in various front-end web development languages.
PROJECT INFORMATION:
This person will be in a steady-state role. They will be working within the ITOM space, on things like the CMDB, Discovery, Service Mapping, and Event Management. Knowledge within GRC, SecOps, of Vulnerability Management is a plus. This person will be responsible for leading the CMDB Walk-to-Run Stage enhancements project.
PRINCIPAL RESPONSIBILITIES:
* Architect solutions across ITSM, ITOM, GRC, HRSD, and Custom Applications to streamline operations and enhance user experience.
* Lead the design and implementation of complex ITSM workflows to ensure timely escalations and communications, minimize service disruption, and optimize service delivery.
* Lead customization and configuration of Discovery, Event Management and the CMDB to automate incident creation based on alerts and optimize infrastructure visibility and management.
* Collaborate with SecOps teams to automate ticket routing and improve detection workflows.
* Oversee GRC compliance module development, align platform capabilities to ensure proper risk assessment, mitigation, and audit reporting.
* Drive HRSD improvement to Case Management, Onboarding, and Employee Experience by leveraging data analytics to optimize the employee experience.
* Manage small projects to build Custom Applications, align requirements to business needs, design solutions with an architect, drive delivery, and create standard operating procedures with Platform Admins.
* Lead integration of new modules, store applications, integrations, and spokes.
* Interface with executive stakeholders to align ServiceNow solutions with business goals and emerging trends.
* Lead for the most intricate, rare, and complex issues that require deep platform knowledge and problem-solving expertise.
* Mentor junior developers, providing guidance on advanced scripting techniques and best practices.
* Design simple solutions with Solution Architect; align tool's capability to business process needs.
* Oversee development and data management for integrations between ServiceNow Platform and other systems, tools, or services (like Workday or Active Directory)
* Creates and maintain technical documentation in Knowledge Base
Required Skills & Experience
* 4+ years of experience in a ServiceNow Development role with primary focus on modules in ITOM (CMDB, Discovery, Service Mapping, Event Management) and ITSM.
* 2+ years of experience with GRC, Vulnerability Management, or SecOps modules.
* Interest and experience in training/ mentoring junior members on the team.
* 4 years' experience building or maintaining Rest APIs.
* 4 years' experience with web-based development languages (JavaScript, HTML, CSS, AJAX, HTTP, XML).
* 4 years' experience with SQL and relational databases
* Experience with Integration Hub, Managed and Custom Spokes.
* Experience building Custom Applications, including new roles, tables, metrics, & reporting.
* Ability to present and explain technical information to diverse audiences.
Nice to Have Skills & Experience
* Relevant ServiceNow certifications such as ServiceNow Certified System Administrator, Certified ServiceNow Developer, etc.
* Experience with HR Service Delivery (HRSD).
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.