* Conducts an intake and assessment with each potential client. Reviews client documentation and determines program eligibility, provides client with an in-depth orientation on program guidelines and requirements, obtains relevant consents for service; reviews client rights and responsibilities, grievance process, protected health information, and any other required program documents.
* Provides intensive case management services by working in collaboration with departmental staff; Works directly with clients in exploring client's perception of problems, strengths and weaknesses; develops short and long term goals to increase self sufficiency; coordinates referrals to appropriate resources/programs.
* Maintains client case file with required forms and documentation; completes case note recordings no later than 2 business days after each client contact. Ensures relevant forms, case plans are completed within program requirements and updated to demonstrate client progress towards goals.
* Instructs refugees in the management of an American home and in American economics including TANF benefits, managing household budgets, direction in parenting skills, alerting clients to state laws regarding child abuse and neglect.
* Assists clients in health maintenance by making appointments to determine eligibility for medical assistance programs; helping client obtain needed medical care and medication.
* Ensures that services are provided in a culturally and linguistically appropriate manner and will ensure/advocate for interpretation is provided by service providers when they are Title VI mandated.
* Explores community resources and makes resources available to clients by developing and maintaining good relations with community agencies; acting as liaison for refugees needing services from other agencies and organizations.
* Maintains case records by recording each contact with clients in case record; preserves the confidential nature of the files; observes departmental guidelines regarding maintenance of documentation and records.
* Develops and maintains statistics, correspondence, and reports by keeping monthly statistics, completing monthly staff activities reports, answering correspondence and generating information and reports as needed or assigned.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.