Job Description
On a day-to-day basis, you will be acting as a Remote Gate Agent supporting thousands of drivers across the country and using a two-way Audio/video communication to verify/identity any necessary specifications on trucks and processes, while coordinating, communicating, and providing updates on a daily basis to all parties involved in the arrival, loading, unloading and departure at warehouses, facilities and distribution centers. We are looking for candidates that are extremely detail oriented, can work in a fast-paced environment with a high sense of urgency, and are quick learners and technically savvy. This team is able to take on all gate operations and allow those associates onsite to focus on the daily operations onsite that need to be completed. On a daily basis, you will be speaking to roughly 200 drivers a day, so excellent and clear communication is a must. Your permanent schedule after training will fall over the weekend (both Saturdays and Sundays) and your first 3 weeks of the job will be training which will be Monday-Friday. Amazon operates 24/7 365, so being okay working on all major holidays including but not limited to Easter, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas and New Year's is a must, as well as a heavy amount of OT and MOT (mandatory overtime) is important for this team this time of year.
Required Skills & Experience
-Our ideal candidate will have a Bachelor's Degree in Supply Chain (or any relatable degree) and preferably but not required: 1+ years of related experience in logistics, transportation, shipping/receiving, or supply chain (if candidate has no degree, recent relatable experience is required)
- Must be comfortable in a heavy phone support role.
- Excellent professionalism is a must!
- Overall technically savvy
- Ability to multi-task and work on multiple projects at once, and must have ability to learn quickly and work in a fast paced environment
- All candidates must be ok working over national and federal holidays as Amazon operates 365 24/7.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.