As the Support Engineer you will be providing Tier 3 online and on premise support for the client's premier customer's Exchange servers. You will be taking daily cases that involve end to end support from the client to the Exchange server.
* 3+ years of Level3 support experience in Exchange Server versions (2010, 2013, 2016) in addition to strong demonstrated knowledge in Microsoft products like Outlook, TMG, IIS and Windows servers.
* enterprise messaging administrative concepts (installation, disaster recovery process, database utilities, public folder replication, FSMO role holders, and OWA and Front End/Back End knowledge)
* Security Compliance/Identity background
* 1+ year of experience for collecting, reading and analyzing network traces and product logfiles.
* 1+ year experience applying a logical and methodical approach for problem solving.
* Strong troubleshooting skills and technical experience in Networking/DNS and Active Directory.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.