Job Description
Insight Global is looking for a large group of candidates to start as soon as July 3rd for a client in Tempe, AZ. On a day-to-day basis, you will be acting as a Remote Gate Agent supporting thousands of drivers across the country and using a video chat tool to verify identity and specifications on trucks and processes, while coordinating, communicating and providing updates on a daily basis to all parties involved in the arrival, loading, unloading and departure process at warehouses, facilities and distribution centers. We are looking for candidates that are extremely detail oriented, can work in a fast-paced environment with a high sense of urgency, are quick learners and very technically savvy. On a daily basis you will be speaking to roughly 200 drivers a day so excellent and clear communication is a must. Candidates must be comfortable working either Sunday through Thursday or Tuesday through Saturday as well as comfortable working throughout the holiday season including on all major holidays including Fourth of July, Labor Day, Thanksgiving Day, Christmas Eve, and New Years Eve. The weekly schedule for this role is a full time 40 hour work week, and 3 weeks of paid training will be provided upon starting. All candidates must be comfortable working and commuting onsite in the office in Tempe, AZ.
Required Skills & Experience
- 2+ years of experience working in a customer service role
- High sense of urgency
- Excellent professionalism
- Excellent communication, written and oral
- Tech Savvy (comfortable using laptops, dual monitors, excel, fast paced applications and strong multi-tasking data entry skills)
- Must be able to multitask in a fast paced environment
- Must be solution orientated
Nice to Have Skills & Experience
- Previous experience working in a supply chain/logistics/transportation environment
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.