Job Description
A well-known university client is looking for a remote ServiceNow Configuration Manager to join their team! This is a process-heavy Product Manager role. We are looking for a candidate that designs, builds, delivers, and maintains technology solutions that enhance research, learning, and operations. They will need to provide expertise in technology strategy, policies, plans, architecture, deployment, and maintenance of the University's applications, systems, and hardware infrastructure for security and ongoing end-user services. Using industry leading practices, the successful candidate will design, plan, and build configuration management solutions using ServiceNow CMDB and security and audit management using (and implementing) ServiceNow Integrated Risk Management (IRM -- formally "GRC"). The candidate will serve as a liaison between business & IT units, developers, and analysts to build and manage integrations and automations between the ServiceNow platform and other enterprise software and systems.
Breakdown of Day-to-Day:
* Coordinates activities related to infrastructure and configuration management, involving the definition, development, and maintenance of procedures for a department wide service asset and configuration management program (SACM). Works on the architecture, configuration, deployment, and ongoing management of small to large-scale inventory systems.
* Determines and develops architectural approaches and solutions to configuration management challenges to include integrations between ServiceNow and other enterprise platforms, automating the provisioning of services, and managing the overall health and accuracy of the CMDB (Configuration Management Database).
* Provides expertise and oversight of ServiceNow IRM (GRC) products. Works with IT Security staff, vendors, and the Service Management Team to lead all implementation and management of the ServiceNow IRM product line.
* Leads and assists developers and/or applications specialists for ServiceNow CMDB and IRM activities.
* Works on the architecture, configuration, deployment, and ongoing management of ServiceNow platforms (ITSM, CSM, TSM, FSM, ITOM, PPM, and ITAM).
Required Skills & Experience
* 5+ years in ServiceNow asset and configuration management and ServiceNow Integrated Risk Management (IRM) (formerly Governance, Risk, and Compliance (GRC)).
* RECENT CMDB and asset management experience (must be ServiceNow related)
Nice to Have Skills & Experience
* Proficiencies (Certifications preferred) with ServiceNow products: ITSM, CSM, ITOM, IRM, and/or ITAM. Additional experience preferred for TSM, FSM, and SPM.
* Higher Education Background
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.