Job Description
Insight Global is looking for a Systems Engineer with expertise in HP NonStop / Tandem who can support multiple applications in Incident, Problem and Change Management. Manages daily tasks, supports small projects independently and large projects as part of a team. She/he will work on and ensure that all incidents related to the supported applications are resolved in a timely manner. They will ensure functioning of the production environment with a focus on maintaining stability and control. Their daily routine require that they possess the ability to solve complex production issues under tight service level requirements and pursue root cause and problem resolution follow-up. Some tasks include but not limited to:
o Provide 7 x 24 Incident and Problem Management support of Global Applications
o Serve as a subject matter expert for the application within your purview
o Debug and fix production issues including triages by analyzing java code, complex SQL queries & stored procedures
o Express new ideas, concerns and opinions directly to cross functional team in team meetings, face-to-face interactions and via remote-working tools
o Manage complex information, processes and relationships to derive simple solutions with a focus on risk management and mitigation
o Manage Incidents, Service requests, Problems & Change using ITSM tools and methodologies.
o Manage client and business partner expectations demonstrating empathy to client situations and challenges.
o Apply strong business acumen to daily routine
o Effectively communicating and documenting issues including those with business/client and technical impact
o Provide stand-by & after hours support on a rotational basis for production support and change activities, as needed
o Identify opportunities to drive operational efficiencies & productivity savings through process improvement and automation
o Supports Operations and other support teams to adopt alliance to ITIL standards-based methodology.
o Working knowledge of all components of applications; infrastructure systems; middleware; and multiple backend database technologies
o Represents Stability Services to partnering organizations
o Management and co-ordination of all activities necessary to detect problems that potentially affect the service level by analysis of Incident Management
o Management and co-ordination of all activities necessary to identify root cause, initiate resolution of problems, identify preventative actions and Requests for Change Reporting
o Possesses technical fundamentals for HP Non-Stop, Tandem, SQL, Unix, Apache, MuleSoft, Load-Balancing, Firewall, FTP, SFTP, Weblogic and Oracle.
o Working knowledge of core Monitoring Tools (Splunk, AppDynamics, Uptrends, Tivoli, Sitescope, Foglight.)
o Collaborate on projects across numerous partnering organizations including application development, architecture, Release Management, Technology & Infrastructure Services.
o Support small and large projects, programs or processes with significant business impact involving cross-functional teams.
Required Skills & Experience
1.) 5+ years of relevant IT experience (Production Support, ITIL, Release Support, Technical Implementations, or equivalent)
2.) Proficiency with HP NonStop/Tandem utility/Tools (FUP, SCUP, SPOOLCOM, ENFORM, SQLCI, Golden Gate, Enscribe, OSS, Pathway, EMS etc.,)
3.) Knowledge of event driven and schedule driven batch processes
4.) Experience of handling various production support roles (technical -- L1/L2/L3) and hands-on experience in using at least 2-3 widely used monitoring / scheduling tools
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.