Insight Global is seeking a Level 1 Command Center Technician to work for our client. This role will provide support and incident management for the command center technology using device troubleshooting, photographic evaluation and performance optimization. This position will require strong attention to detail, a high level of quality, strong problem-solving skills, dependability and demonstrated priority and time management skills.
-Troubleshoot and provide corrective action via a web-based repair program or direct communication with a field service technician(s)
-Work with multiple internal and external teams to restore service in a timely manner
-Communicate with customers and internal teams throughout an incident/repair
-Provide work order management through driving, following up and closure of assigned trouble tickets.
-Adhere to customer-specific procedures and Service Level Agreements (SLA) as well as team KPI's
-Ability to work in a fast-paced operational environment
-Ability to work independently with minimal supervision
-Ability to manage multiple tasks on time, including ticket administration, communications, and follow up activities
-Ability to learn in an 'on-the-job' training environment
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.