Job Description
A client in the Health and Wellness industry is looking for a Desktop Support Technician to join their team in Chandler, AZ. This team needs assistance with setting up computers for new hires, end user support via phone and tickets, and overall level 1-2 technical support for internal employees. The shift will be M-F 6am-3pm, but this person must be flexible to be on call. Therefore, this person needs to be available to work after hours and/or weekends when needed. This individual will work onsite and in person with their fellow team members and potentially the end users when they come into the office. 90% of this individual's day will consist of hands on Desktop Support and the other 10% will consist of documentation and meetings with the team. This team consists of other Desktop Support and Help Desk Technicians, System Administrators and Engineers. However, work will also need to be done individually so it is crucial this person knows how to take initiative and be solution oriented. This client also is looking for someone who is professional and has worked with Executives and internal stakeholders because this individual will assist all end users within the company including C Level Executives.
Responsibilities include, but are not limited to:
-Addressing phone calls that come into the help desk
-Troubleshoot computer or hardware issues, connectivity with monitors, account issues with Zoom, Office 365 issues, Active Directory issues
-Answering level 1-2 tickets
-Collaborate with the Information Security team
Required Skills & Experience
-2+ years of Desktop Support Technician experience handling level 1-2 tickets, providing in person and phone/remote support
-Experience supporting and troubleshooting Office 365, specifically knowing how to unblock an account, understand security groups, and understand distribution lists and shared mailboxes
-Experience supporting and troubleshooting Active Directory, specifically knowing how to enable disabled accounts, understand where to check expiration, and know how to roll back an account from a previous state
-Excellent customer service experience both in person and over the phone
-Professional and able to effectively communicate with non-technical individuals
-Flexible and available to work after hours and weekends when needed
-Able to work M-F 6am-3pm
Nice to Have Skills & Experience
-Certifications within IT
-Experience supporting and troubleshooting Zoom or Microsoft Teams
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.