Account Manager

We are seeking an Account Manager to serve as the primary point of contact for clients after a contract has been signed within a family‑owned commercial cleaning organization focused on long‑term relationships and service excellence. This role is highly client‑facing and operational in nature, sitting at the intersection of sales, operations, and customer service across the full customer lifecycle.
The Account Manager is responsible for ensuring service delivery meets client expectations by proactively managing accounts, resolving issues, and maintaining strong relationships with property managers and key decision‑makers. Day‑to‑day, this role involves visiting client sites, conducting quality assurance inspections, identifying service gaps, and troubleshooting concerns such as missed cleanings, incomplete tasks, security issues, or quality deficiencies. The Account Manager will perform on‑site discovery to understand what occurred, document findings, communicate clearly with internal teams, and ensure corrective actions are implemented quickly and effectively.
This role requires strong problem‑solving skills and the ability to think beyond standard operating procedures. The Account Manager may coordinate crew changes, facilitate service adjustments, support pricing discussions or changes, and manage add‑on service requests such as carpet cleaning or window washing by assessing needs, capturing photos, coordinating with suppliers, and following up to confirm resolution. They will also play a role in financial and administrative processes, partnering with internal teams to support billing questions, change requests, and lifecycle management of the account.
Success in this position comes from being responsive, organized, and highly proactive. Someone who does not sit behind a computer all day, but instead builds trust through in‑person engagement, ownership of problems, and consistent follow‑through. This individual acts as the single point of contact for the customer, ensuring issues are addressed promptly while strengthening long‑term partnerships. This is a full‑time role based out of Edmonton, Alberta, with regular travel to client sites.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

• 3+ years of experience in Account Management, customer service, operations, or a client‑facing B2B role
• Strong problem‑solving skills with the ability to assess issues on‑site, identify root causes, and drive resolution
• Excellent verbal and written communication skills, with the ability to manage difficult conversations professionally
• Highly organized, detail‑oriented, and capable of managing multiple active client issues simultaneously
• Valid driver’s license and access to a personal vehicle
Stable work history demonstrating commitment to customer relationships and service excellence

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.