IT BA

In the role of IT Business Analyst, you would work as part of a multidisciplinary project team to plan, design, develop and implement comprehensive business solutions in response to business needs. Knowledge of methods and techniques for business analysis and demonstrated skill in their application to solving business problems are essential. IT Business Analyst work effectively and efficiently, whether working independently, as a team member or as a team leader. An IT Business Analyst is adaptable and resourceful and deliver in an agile manor.



* Extensive knowledge in requirement elicitation and business process workflows to document requirements

* Eliciting clear business requirements and evaluating scope considering desired outcomes

* Active management of scope and requirement updates to balance changing business needs with delivery capabilities

* Train staff and users to work with computer systems and programs

* Ability to work in a fast paced and high demand environment

* 10+ years total IT work experience

* 5+ years of relevant experience in ServiceNow platform

* Hands on experience In technology workflows and customer workflows like ITSM, ITOM, CSM

* In depth knowledge of change mgmt, incident mgmt and request mgmt is considered an asset

* Experience in creating reports and dashboards, service catalogs and dashboards is considered an asset

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.