Job Description
Red Hat’s North American Public Sector Customer Success team is looking for an experienced enterprise-level engineer to join us as a Dedicated Operations Technical Account Manager (DO-TAM) in Huntsville, AL. In this role, you will work with a key government customer to provide hands-on "Day 2" operational support, administration, and integration guidance strictly focused on the Red Hat OpenShift Container Platform and the broader Kubernetes ecosystem.
This is a fully onsite position. You will act as a dedicated resource, working daily at the customer's Huntsville facility to tailor support for their containerized environments, facilitate collaboration with other vendors, and serve as their primary OpenShift technical champion within Red Hat. Candidates must be located in or willing to relocate to the Huntsville area for daily onsite reporting.
Execute Day 2 OpenShift Operations: Provide hands-on administration, integration support, and maintenance for Red Hat OpenShift clusters. Manage cluster scaling, container networking (SDN/OVN), persistent storage (e.g., ODF), and compute resources to ensure platform stability and successful upgrades.
● Onsite Presence & Mobility: Work onsite daily at the customer facility in Huntsville, AL, with periodic travel to alternate local customer facilities as required by the mission.
● Proactive Issue Prevention: Perform technical reviews, cluster health checks, and capacity planning. Identify and resolve issues within the container orchestration layer before they impact mission-critical deployments.
● Customer Advocacy: Gain a deep understanding of the customer's cloud-native architecture, CI/CD pipelines, and strategic mission goals to serve as their primary OpenShift advocate within Red Hat.
● Cross-Functional Collaboration: Partner closely with Red Hat Engineering, Product Management, and Technical Support teams to debug, test, and resolve complex issues related to Kubernetes, containers, and operators.
● Strategic Guidance: Advise the customer on current and future Red Hat hybrid-cloud capabilities, focusing heavily on container orchestration, cloud-native development practices, and DevSecOps integrations (e.g., Advanced Cluster Management, Advanced Cluster Security).
● Case Management: Manage customer support cases, maintain clear documentation, and deliver value by sharing resolutions and best practices through a defined knowledge
management process.
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Required Skills & Experience
Clearance: Active TS/SCI Clearance (or higher)
● OpenShift & Kubernetes Expertise: 5+ years of Linux system administration
experience, with 3+ years of specific, hands-on experience in Red Hat OpenShift
administration (Day 2 Ops). This includes installation, patching, upgrading, and
troubleshooting—particularly in disconnected or air-gapped environments.
● Container Proficiency: Deep understanding of container orchestration (Kubernetes), container registries (e.g., Red Hat Quay), microservices architecture, and modern continuous integration/continuous deployment (CI/CD) pipelines.
● Support Background: Prior experience in a support, engineering, or site reliability engineering (SRE) organization, particularly within the public sector or defense environments.
● Communication: Outstanding verbal and written communication skills; ability to convey complex cloud-native concepts clearly and concisely to both technical and non-technical stakeholders.
● Agility: Ability to manage multiple cluster environments and projects with an eye for detail and shifting priorities in a high-stakes environment.
● Availability: Willingness to provide after-hours coverage (on-call duty) as dictated by mission requirements.
Nice to Have Skills & Experience
● Bachelor's degree in a technology-related discipline
● Red Hat Certified Specialist in OpenShift Administration (EX280)
● Red Hat Certified Specialist in OpenShift Automation and Integration (EX380), or Certified Kubernetes Administrator (CKA)
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.