IT Support Specialist

This role supports a growing organization by ensuring day-to-day IT operations run smoothly across end users and devices. The IT Support Specialist is responsible for handling technical issues, preparing equipment, and supporting employee onboarding and offboarding processes.
This is a hands-on, execution-focused position where success is defined by responsiveness, accuracy, and adherence to established processes. You will operate within defined guidelines, escalating more complex infrastructure, security, or policy matters when appropriate.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Technical Skills

Hands-on experience supporting Windows 10/11 environments
Familiarity with Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint, Excel, Word)
Understanding of basic identity and access management concepts
Experience troubleshooting user-level networking issues (DNS, VPN, connectivity)
Knowledge of endpoint/device management tools
Strong ticket documentation practices

Professional Skills

Clear communication with both technical and non-technical users
Strong attention to detail and organizational skills
Ability to prioritize and manage multiple requests effectively

1–3 years of experience in IT support or desktop support
Exposure to a structured IT support environment or ticketing system
Familiarity with device provisioning tools or automated deployment methods
Entry-level certifications such as CompTIA A+ or Network+

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.