Group Control Analyst

The Group Control Analyst supports the underwriting team by managing and validating group-related documentation, including enrollment and legal agreements. This role ensures accuracy across systems that impact billing, eligibility, claims processing, and reporting.
Key duties include maintaining rate and benefit information, assigning coding for financial reporting, managing contact records (including PHI), and ensuring all data in internal systems (GEMS) is accurate and up to date. The position plays a critical role in supporting customer service by ensuring smooth operations across billing, claims, and eligibility processes.
The analyst is also expected to resolve discrepancies, stay informed on regulatory and industry changes, and contribute to process improvements while collaborating with cross-functional teams.

CORE RESPONSIBILITIES:
Maintain confidentiality of sensitive information
Collaborate with team members to meet department goals
Support continuous improvement initiatives and operational efficiency

Hybrid Work Schedule

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Education

High School Diploma (or equivalent)
Bachelor’s Degree

Experience & Skills

Knowledge of claims, enrollment, billing, or customer service processes
Strong written and verbal communication skills
Experience interacting with both internal teams and external clients
Ability to research, analyze data, and provide recommendations
Strong organizational and multitasking skills
High attention to detail
Ability to make sound decisions independently
Proven ability to meet deadlines and maintain accuracy
Proficiency in Microsoft Office (especially Excel)
Experience leading or facilitating meetings

Experience with GEMS system
Strong understanding of business operations and strategic initiatives
Experience reviewing group files
Ability to interpret legal documents and benefit structures
Background in underwriting
Experience using math or statistical analysis
Experience working cross-functionally with IT, Sales, or Marketing
Experience in Marketing, Sales, Enrollment, Billing, or Claims environments

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.