Administrative Assistant

A nationally recognized service organization supporting essential equipment operations is seeking a high‑energy Administrative Coordinator to support a high‑volume service office. This is a crucial role as it will significantly reduce workload strain and enhance communication metrics for the region.
This location has about 3 employees who are in and out of the office, and covers 65,000+ square miles. Communication with customers is a critical driver of customer satisfaction scores and overall revenue growth.
This individual will serve as the front‑line contact for customers, technicians, and internal teams - ensuring updates are communicated promptly, the office runs smoothly, and incoming calls are answered professionally. After training you will often work independently; fielding up to 70 calls a day.
This is an excellent opportunity for someone who enjoys a fast‑paced environment, has strong people skills, and wants to join a company with significant internal advancement potential. If performance milestones (30‑60‑90 days) are met, this role can grow into broader office, service, or operational responsibilities.

Responsibilities
• Make outbound customer calls to provide repair schedule updates (50%+ of role; ~60–70 calls/day)
• Answer and triage all inbound calls to the Birmingham office
• Receive, sign for, and distribute mail and packages, including FedEx overnight
• Maintain office appearance and assist with general upkeep
• Organize parts shelves and support inventory coordination
• Assist with basic administrative tasks to keep office operations running smoothly
• Serve as a friendly, professional presence in the office when the Operations Lead is in the field

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Make outbound customer calls to provide repair schedule updates (50%+ of role; ~60–70 calls/day)

Answer and triage all inbound calls to the Birmingham office

Receive, sign for, and distribute mail and packages, including FedEx overnight

Maintain office appearance and assist with general upkeep

Organize parts shelves and support inventory coordination

Assist with basic administrative tasks to keep office operations running smoothly

Serve as a friendly, professional presence in the office when the Operations Lead is in the field

Experience in manufacturing, service industry, or field‑based company (HVAC, pest control, construction, logistics, etc.)

Experience in environments where equipment downtime impacts customer urgency

Familiarity with service scheduling or dispatch concepts

Church admin or community‑facing admin background (people‑heavy roles)

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.