Customer Retention Specialist

• Receive, review and process natural gas rebates applications accurately and efficiently, ensuring compliance with program guidelines and requirements.
• Enter rebate application data into the CCB database, ensuring accuracy and completeness of information.
• Provide prompt and courteous customer service to rebate applicants, addressing inquiries, resolving issues and ensuring a positive customer experience.
• Provides billing assistance to Top Builders Assist in the installation of natural gas mains and services for the retention department.
• Ensure records are entered accurately and timely, tasks are worked by internal partners as process requires, and relevant information regarding installations are effectively communicated.
• Provide prompt and effective customer support to builders, addressing inquires concerns, and requests related to billing and invoicing.
• Review and correct final bill invoices related to billing and invoicing and ensure accuracy in mailing addresses.
• Collaborates with others, as needed, to solve problems creatively with limited support from the supervisor.
• Responsible for executing the corporate retention effort by offering creative solutions that meet each customer’s unique circumstances.
• Handles incoming and outgoing customer calls and emails for service, sales, marketing, and repair related requests.
• Prevents voluntary residential customer attrition by executing the Business Development Support Save policy.
• Understands and successfully communicates the benefits of natural gas and natural gas equipment to customers who are making energy decisions.
• Actively listens and quickly empathizes with customers to make sure their energy needs are met with the usage of natural gas.
• Executes marketing campaigns to increase customer response and is accountable for results.
Works effectively as part of a team and displays a positive attitude in this dynamic environment.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Experience in a customer-facing, sales related, call center (or equivalent) environment

Excellent understanding of CRM software like CC&B, Oracle, Microsoft Office Suites, Adobe, or Salesforce

Effective communication skills, with the ability to communicate with customers for long durations

Knowledge or the ability to quickly grasp the technical aspects of residential natural gas equipment and its

• Receive, review and process natural gas rebates applications accurately and efficiently, ensuring compliance with program guidelines and requirements.
• Enter rebate application data into the CCB database, ensuring accuracy and completeness of information.
• Provide prompt and courteous customer service to rebate applicants, addressing inquiries, resolving issues and ensuring a positive customer experience.
• Provides billing assistance to Top Builders Assist in the installation of natural gas mains and services for the retention department.
• Ensure records are entered accurately and timely, tasks are worked by internal partners as process requires, and relevant information regarding installations are effectively communicated.
• Provide prompt and effective customer support to builders, addressing inquires concerns, and requests related to billing and invoicing.
• Review and correct final bill invoices related to billing and invoicing and ensure accuracy in mailing addresses.
• Collaborates with others, as needed, to solve problems creatively with limited support from the supervisor.
• Responsible for executing the corporate retention effort by offering creative solutions that meet each customer’s unique circumstances.
• Handles incoming and outgoing customer calls and emails for service, sales, marketing, and repair related requests.
• Prevents voluntary residential customer attrition by executing the Business Development Support Save policy.
• Understands and successfully communicates the benefits of natural gas and natural gas equipment to customers who are making energy decisions.
• Actively listens and quickly empathizes with customers to make sure their energy needs are met with the usage of natural gas.
• Executes marketing campaigns to increase customer response and is accountable for results.
• Works effectively as part of a team and displays a positive attitude in this dynamic environment.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.