A Tier 3 Desktop Support person acts as a subject matter expert and often collaborates closely with other IT teams (e.g., server administrators, network administrators, devops) to resolve the most challenging technical problems. This person needs a broad and deep technical skillset, combined with strong analytical and communication abilities.
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-5-7+ years of experience in a desktop support role handling windows configuration, deployment, and admin for client and server.
-Previously handling 20+ tickets daily
-Proven experience of Root Cause Analysis
- Advanced hardware troubleshooting (desktops, servers, printers, mobile devices
o Microsoft Certified: Azure Administrator Associate
o CompTIA Network+, Security+, or Server+
o Cisco Certified Network Associate (CCNA)
o ITIL Foundation (for ITSM best practices)
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.