Tier 2 IT Administrator

Insight Global is seeking a dependable and technically skilled Level 2 Site Administrator to serve as the primary onsite IT support resource at our Montgomery, AL facility. This individual will act as the boots-on-the-ground liaison for our remote Network and System Administrators based in St. Louis, MO. This is a great opportunity for someone with a strong foundation in IT support who is ready to take ownership of local infrastructure and user support.
Key Responsibilities:
Provide Tier 1 and Tier 2 technical support to end users, including hardware, software, and network troubleshooting
Perform password resets, account provisioning, and basic Active Directory administration
Manage printer connectivity, toner replacement, and general peripheral support
Support local network infrastructure under the guidance of remote admins
Escalate complex issues to the appropriate remote team while maintaining ownership of local resolution
Maintain accurate documentation of incidents, resolutions, and system changes
Assist with hardware deployments, imaging, and inventory management
Ensure compliance with IT policies and security protocols

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here.

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Qualifications:
2-3+ year of professional IT support experience.
Strong understanding of Windows OS, Active Directory, and basic networking concepts
Excellent troubleshooting skills and customer service orientation
Ability to work independently and communicate effectively with remote teams
Must be punctual, dependable, and detail-oriented
Preferred Qualifications:
Preferred experience with Oracle, SQL Server, Crystal Reporting, Power BI, Power Apps, MS Azure and MS D365 Finance and Supply Chain.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.