The Technical Support Analyst will be responsible for daily supporting the organization's end-user laptops, desktops, mobile devices and applications. Interface with internal customers and various departments, troubleshooting user desktop issues to resolution. Assist in maintaining computer systems; install and support software applications and peripheral equipment; set up users and security settings; research user inquiries and new technology; troubleshoot and resolve computer operating, software/hardware and database problems; communicate with vendors to resolve issues; provide information to staff and users, prepare and maintain documentation for processes, policies and procedures related to computer systems and operations; test new software with various operating systems; update software for users as released by vendor; monitor and update usage to ensure the security of data and access privileges when program modifications are performed; provide offsite support, training and technical advice.
* Two (2) years experience in desktop support or help desk, providing technical support to users in a medium size company
* Proficient in imaging, deployment, configuration, and troubleshooting of Microsoft Windows devices
* Basic networking principal knowledge
* Experience troubleshooting Intel-based PC hardware (including SATA, USB, CPU, PCI)
* Experience troubleshooting PC-compatible productivity suites (including Office 365)
* Experience in Active Directory, Azure and SCCM (or some other similar tool) and 3rd party patching preferred
* Experience in management of mobile devices (Intune, MobileIron) preferred
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.