Job Description
At Regions, the Digital User Experience (UX) Content Strategist works with product management and UX partners to deliver best-in-class user experiences. While writing and editing are core to the job, content strategists understand that it's more than just copywriting. Clear and concise content design is foundational to great user experiences.
Plans, designs, and creates digital content strategies to meet user needs and support business goals for projects across websites, digital applications, and the mobile application
Provides strategic content recommendations and writing/editing support for a variety of projects
Builds positive, collaborative relationships with product managers/owners, line of business and marketing partners and broader UX team to deliver optimal user experiences through compelling content
Leverages data, user research and testing to inform content decisions and recommendations
Organizes content into logical taxonomies and/or task-based flows, employing information architecture and UX design best practices
Ensures all content is clear, easy to understand, and written in natural language, while also adhering to legal and compliance requirements
Performs content inventories, audits, and gap analysis
Provides content that is informed by the entire user experience, not just the immediate project
Contributes and adheres to content style guides, including voice and tone guidelines and tools and best practices for inclusive writing
Required Skills & Experience
- Bachelor's Degree in English, Journalism, Marketing, or related
- 3+ years of professional experience with User Experience (UX) writing, content strategy, or content design for websites or applications
- Web application experience
- Content design experience
- Information architecture experience
Nice to Have Skills & Experience
- Banking industry knowledge
- Experience working in a highly regulated industry
- Experience working with enterprise design systems or component libraries
- Experience with collaborative user interface (UI) design tools (InVision, Figma, Sketch or similar tools)
- Experience with Agile development process and associated project management tools including Jira and Confluence
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.