Job Search Results for call center

Insight Global's client is family owned and operated business of self storage units. They are seeking a call center manager to sit hybrid onsite at their call center in South Bend, IN to oversee 10... More call center representatives.Main Responsibilities:? Manage, direct, improve and report on call center operations? Manage, supervise and train call center representatives? Facilitate and support communication between different teams: management, call center, maintenance, security.? Assist in call center operations, payment desk and at facilities as needed Job Description:? Operational knowledge and management of All Secure self storage facilities and commercial properties including:o Managing delinquent customers, assisting in eviction processing and outreach to these customerso Maintaining accurate unit inventorieso Assist in customer refund processeso Manage document processing? Promote call center team development? Participate in management and team meetings? Participate in sourcing, hiring and training new call center representatives? Ongoing call center training and supervision including call reviews, coaching and creating a successful sales team? Organize, guide and lead team meetings? Manage and assist in responding to security events as needed, coordinating with security manager? Review third party communications to ensure proper follow up as needed? Customer service, problem solving and outreachHours:? 8am-5pm Monday-Friday (or as agreed upon)? 1 Saturday and 1 weekend per month? Requirements may change with staffing and business levels. Comp time given in following week or as agreed upon with for weekend hours.? Stationed at call center but may be required to travel to facilitiesWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

One of our top Retail clients in Goodlettsville, TN is looking to bring on some Call Center Representatives to help support their Human Resources Shared Services team. This candidate will be... More responsible for answering calls, handling a variety of transactions related to HR policies including areas such as benefits, leave administration, employment center questions, etc. In this role, you will need to evaluate and analyze the employee request/concern, interpret the situation, determine the appropriate resolution, escalate as necessary, and communicate the resolution and/or escalation to the customer. Finally, they will then prepare appropriate documentation and process the necessary paperwork.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

A federal client of Insight Global is looking for a Data Analyst to join their team in Atlanta Georgia. This person will be supporting a stockpile that houses emergency response equipment that can be... More deployed in emergency situations such as covid 19 or natural disasters. This person will be working in a call center type environment receiving calls from State officials all the way up to Federal officials. This team is looking for someone who has been in an emergency preparedness environment before (public health preparedness, emergency management, emergency medical services (EMS), military/police force).$18/hr to $21/hr.Exact compensation may vary based on several factors, including skills, experience, and education.Employees in this role will enjoy a comprehensive benefits package starting on day one ofemployment, including options for medical, dental, and vision insurance. Eligibility to enroll inthe 401(k) retirement plan begins after 90 days of employment. Additionally, employees in thisrole will have access to paid sick leave and other paid time off benefits as required under theapplicable law of the worksite location.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is looking for an inbound call center representative to support an accounts receivable management company in Bonita Springs, FL. This person is required to work onsite Tuesday-Thursday... More and remote Monday and Friday. The Call Center Representative will handle a high volume of inbound calls and should seek to create a positive experience for each calledWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

A client in the Cincinnati area is looking for a Contact Center Analyst to join their team for a direct hire opportunity. As a Contact Center Analyst, you will support the core applications (NICE... More CXone and supporting products) that enable the Contact Center organization to provide support. You will be a subject matter expert, assuming responsibility for routine moves, adds and changes. This role requires experience supporting omni-channel contact center solutions. You will have proven technical experience supporting medium-large Contact Center environments and strong customer service mindset. This position will serve as support to the implementation team, partnering with the business to ideate, design, implement and support core functionality as well as future innovation. This individual will work closely with the other Nice CXOne Engineers to troubleshoot the implementation of about 400 seats in the call center. Primary work will include troubleshooting & admin work in the new platform. You will gather tasks through ServiceNow, an internal platform, & Teams.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

We are seeking a proficient Contact Center Solutions Architect with expertise in both on-premises and CCaaS (Contact Center as a Service) platforms. The ideal candidate will have deep knowledge of... More call flows, IVR, skill-based routing, omnichannel servicing, and customer journey orchestration. This role involves assessing the current contact center architecture and designing a migration roadmap to a CCaaS platform, along with recommending solutions for platform modernization.Key Responsibilities:-Assess the current contact center architecture and design a migration roadmap to a CCaaS platform.-Provide solution architecture recommendations for platform modernization.-Utilize deep knowledge of call flows, IVR, skill-based routing, omnichannel servicing, and customer journey orchestration.-Apply knowledge of routing logic and workforce management (WFM) to optimize contact center operations.-Identify opportunities to enhance customer experience using AI technologies such as intent detection, virtual assistants, predictive routing, sentiment analysis, and more.-Collaborate with internal application teams to define data-driven automation use cases and implementation strategies.-Work closely with IT, customer service operations, business teams, and external CCaaS vendors.-Participate in vendor evaluations and the selection process for CCaaS and AI solutions.-Conduct interviews with various business stakeholders to understand their contact center needs and the impact on downstream applications.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

The Command Center Analyst is responsible for the day-to-day monitoring of network and Infrastructure operations. Provide customer service, troubleshooting, as well as incident escalation for all... More users contacting the Command Center. What you'll do *Provide customer service support for mission critical 24/7 Data Centers *Participate in the weekly 24/7 on-call schedule *Provide proactive and reactive assistance to all external customers *Provide support for a complex network environment including problem solving, ability to take ownership of unfamiliar tasks and problems and see through to completion. *Detects and analyzes alarms to provide basic to moderate fault isolation and troubleshooting, escalating to Tier II or management if necessary *Prioritize work properly to consistently achieve departmental and company goals. *Responsible for Customer and Internal Updates *Establishing effective lines of communication with team and management to ensure cases are flagged that require immediate attention *Thorough documentation of incident, Maintenance, and problem details in near real-time. *Ensure SLA's are met for as per customer agreement *Maintain and update current knowledge and skills through internal and external training, continuing education and professional associationsWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

One of our large clients is seeking a number of Data Center Technicians to join one of the fastest growing technology companies in the Memphis, TN area. This person would be required to live in, or... More relocate to Memphis, TN. As a Senior Data Center Technician with our client, you will oversee the health and performance of our server and network infrastructure across Data Centers and Global Points of Presence. Your key responsibilities will include managing critical metrics such as mean time to detect (MTTD) and mean time to repair (MTTR). You excel at following instructions, learning quickly, and paying close attention to details. You are readily available via cell phone and can promptly respond to onsite emergencies as required. You possess comprehensive knowledge of the equipment under your care, enabling you to drive efficiencies and optimizations to streamline and enhance our server intake and repair processes.Report to the job site during initial construction and provide updates to the engineering team as required.Perform troubleshooting and monitoring of servers and network in data centers and global points of presence.Rack and stack data center network equipment.Maintain warehouse inventory and asset management using the internal system.Troubleshoot fiber/optics cables.Handle power supply cabling, installation, troubleshooting, and repair.Install racks, servers, and switches, including staging racks, cabling, powering up, and handing off hardware to the provisioning team for customer capacity.Respond to and resolve data center operations tickets used cross-functionally within the client via Jira.Create and maintain documentation of tasks and standard operating procedures.Receive and decommission data center hardware.Manage vendor returns for infrastructure under and out of warranty.Define, design, and implement network layouts and solutions within data centers.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Our client in the Louisville KY area is looking for strong talent to join their growing team of product support agents. These positions are backfilling previous agents that have been promoted into... More new roles. This position sits within the Louisville KY area and will have an onsite requirement twice a week. The ideal candidate will have an impressive background in CRM support in some type of call center environment with exposure to Salesforce and Jira. There will be an extensive training period to learn about the CRM products each agent will be supporting, and the goal at the end of the assignment is to convert permanent with the company. pay rate: $17/hrWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

An employer of Insight Global's is looking for onsite inbound CUTOMER SERVICE REPS to sit in the corporate location in Plymouth, MI. The group will be apart of building out a new team for the... More healthcare company and must have experience in a high call volume call center. The role will receive ~80 inbound calls a day from customers of the healthcare company to help with any questions, technical issues on the systems, and help guide through step-by-step instructions on how to upload documentation to the sites. We are looking for very strong customer service to support patients through uneasy times and will be responsible for working through an intake queue to perform data entry and metric. Sometimes, this role will make outbound calls to customers that need to be called back or to provide further information to complete the patients documents for packages to be shipped directly to their home. It is important that this individual has strong data entry skills and attention to detail. Must be flexible as the schedule may vary.SHIFT:Training: Monday-Friday2-4 weeks*2-3 weeks onsite trainingAfter Training: (5 Day work week) Monday-SaturdayBetween the 8 hours of operations of 8:00 AM EST-8:00 PM ESTSaturday: 9:00 AM EST - 5:00 PM EST *Hybrid schedule after training - 1 week onsite and 1 week remoteWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less