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May 21, 2024

San Ysidro, CA

|

Customer Service

|

Contract

|

$18 - $28 (hourly estimate)

{"JobID":358749,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-117.019727272727,"Longitude":32.5752727272727,"Distance":null},"State":"California","Zip":"92173","ReferenceID":"HSW-706254","PostedDate":"\/Date(1716322472000)\/","Description":"A healthcare client in San Diego is looking for a Call Center Representative to join their team. The Call Center Representative will sit on-site in San Ysidro, CA and assist with scheduling, rescheduling, or cancelling appointments and completing pre-registration items. They must have 1 year of healthcare and/or call center experience and be available Mon-Sat from 10:30 AM -6:30 PM (one weekday off per week).We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Call Center Representative","City":"San Ysidro","ExpirationDate":null,"PriorityOrder":0,"Requirements":"* 1 year of healthcare experience or call center* Bilingual (Spanish/English)*High School Diploma or GED","Skills":"","Industry":"Customer Service","Country":"US","Division":"IGH","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":27.6000,"SalaryLow":18.4000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

A healthcare client in San Diego is looking for a Call Center Representative to join their team. The Call Center Representative will sit on-site in San Ysidro, CA and assist with scheduling,... rescheduling, or cancelling appointments and completing pre-registration items. They must have 1 year of healthcare and/or call center experience and be available Mon-Sat from 10:30 AM -6:30 PM (one weekday off per week).We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

May 23, 2024

Anaheim, CA

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Customer Service

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Contract

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$18 - $28 (hourly estimate)

{"JobID":359401,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-117.883909090909,"Longitude":33.8248181818182,"Distance":null},"State":"California","Zip":"92805","ReferenceID":"OCC-707002","PostedDate":"\/Date(1716491658000)\/","Description":"Insight Global is currently seeking Bilingual Customer Service Representatives to join a large healthcare provider in Anaheim, CA. In this role, you\u0027ll operate within a dynamic call center environment, fielding inbound calls from members. Your responsibilities will encompass addressing enrollment inquiries, facilitating appointment bookings, and efficiently handling customer complaints. This position is onsite 5 days a week.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Call Center Representative","City":"Anaheim","ExpirationDate":null,"PriorityOrder":0,"Requirements":"-1-2 years of experience working in a call center with inbound calls (50+ calls a day)-High School diploma or GED-Good communication and personality-Ability to type at least 36 WPM-Adaptable and eager to learn, willing to work in a fast paced call-center-Excellent communication and reliable","Skills":"-Bilingual in Spanish, Vietnamese, and/or Chinese","Industry":"Customer Service","Country":"US","Division":"AF\u0026E","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":27.6000,"SalaryLow":18.4000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Insight Global is currently seeking Bilingual Customer Service Representatives to join a large healthcare provider in Anaheim, CA. In this role, you'll operate within a dynamic call center... environment, fielding inbound calls from members. Your responsibilities will encompass addressing enrollment inquiries, facilitating appointment bookings, and efficiently handling customer complaints. This position is onsite 5 days a week.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

May 21, 2024

Nashville, TN

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Customer Service

|

Contract

|

$17 - $25 (hourly estimate)

{"JobID":358719,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-86.7694545454546,"Longitude":36.1707272727273,"Distance":null},"State":"Tennessee","Zip":"37228","ReferenceID":"NAS-706220","PostedDate":"\/Date(1716315253000)\/","Description":"? There are multiple shift times, the call center receives calls between 8:00 AM -- 8:00 PM Monday-Thursday, 8:00 AM -- 5:00 PM on Fridays and 8:00 -12:00 PM CST on Saturdays? They will be assisting with calls to aid in responding to incoming calls and answering questions from families about child care subsidy and/or child care providers seeking to apply for federal or state funds? Utilize Call center software, Genesys Cloud Services for day to day tasks? They will be required to respond accordingly, and ensuring calls are handled in an efficient and effective manner.The call center will be answering basic questions about child care, based on the state\u0027s program trainingWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Call Center Specialist (Missouri)","City":"Nashville","ExpirationDate":null,"PriorityOrder":0,"Requirements":"-Experience using phone support system/call center software (five9, zendesk, genesys, AWS, dialpad, Nextiva, talkdesk, etc)-2+ years of experience in call center, business, administration, human resources, communications, or related field. Bachelor\u0027s degree or Highschool diploma + 3 year\u0027s relevant work experienceExperience working in a remote or hyrbid setting - self sufficient","Skills":"? Genesys software experience? Experience with salesforce or similar CRM? Experience with SharePoint? Childcare/Health background? government background? Bilingual","Industry":"Customer Service","Country":"US","Division":"AF\u0026E","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":25.2000,"SalaryLow":16.8000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

? There are multiple shift times, the call center receives calls between 8:00 AM -- 8:00 PM Monday-Thursday, 8:00 AM -- 5:00 PM on Fridays and 8:00 -12:00 PM CST on Saturdays? They will be assisting... with calls to aid in responding to incoming calls and answering questions from families about child care subsidy and/or child care providers seeking to apply for federal or state funds? Utilize Call center software, Genesys Cloud Services for day to day tasks? They will be required to respond accordingly, and ensuring calls are handled in an efficient and effective manner.The call center will be answering basic questions about child care, based on the state's program trainingWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

May 23, 2024

Oxnard, CA

|

Registered Nurse (RN)

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Contract,Perm Possible

|

$35 - $53 (hourly estimate)

{"JobID":359402,"JobType":["Contract,Perm Possible"],"EmployerID":null,"Location":{"Latitude":-119.134363636364,"Longitude":34.2585454545455,"Distance":null},"State":"California","Zip":"93036","ReferenceID":"HSW-706993","PostedDate":"\/Date(1716491676000)\/","Description":"Insight Global Health is looking for a remote RN Case Manager to work for a large healthcare company within 50 miles of Ventura County. This RN case manager will work with members, providers, and caregivers to facilitate comprehensive care management. These RNs will complete Health Risk Assessments, care plans, and monthly follow-ups with members. They will also intervene in making post-discharge calls if the coordinators need assistance. The schedule is Monday to Friday, 8 AM to 5 PM, but on-call expectations are required once every 2 months. Having prior knowledge of some EMR systems is a plus. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"RN Case Manager (Call Center)","City":"Oxnard","ExpirationDate":null,"PriorityOrder":0,"Requirements":"- 2+ years of RN case management experience within an HMO setting- Unrestricted RN CA license- Strong inbound and outbound telephonic skills to support care coordination between providers - Intermediate computer skills (Microsoft Word, Outlook email and calendar functions, plus Excel)","Skills":"- Prior EMR experience","Industry":"Registered Nurse (RN)","Country":"US","Division":"IGH","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":52.8000,"SalaryLow":35.2000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Insight Global Health is looking for a remote RN Case Manager to work for a large healthcare company within 50 miles of Ventura County. This RN case manager will work with members, providers, and... caregivers to facilitate comprehensive care management. These RNs will complete Health Risk Assessments, care plans, and monthly follow-ups with members. They will also intervene in making post-discharge calls if the coordinators need assistance. The schedule is Monday to Friday, 8 AM to 5 PM, but on-call expectations are required once every 2 months. Having prior knowledge of some EMR systems is a plus. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

May 24, 2024

Hollywood, FL

|

Patient Services (i.e. Scheduler)

|

Contract-to-perm

|

$20 - $30 (hourly estimate)

{"JobID":359602,"JobType":["Contract-to-perm"],"EmployerID":null,"Location":{"Latitude":-80.1435454545454,"Longitude":26.0306363636364,"Distance":null},"State":"Florida","Zip":"33025","ReferenceID":"HFL-707244","PostedDate":"\/Date(1716570884000)\/","Description":"Insight Global is seeking multiple Patient Access Center Supervisors to join a healthcare system in Miramar, Florida. This Patient Access Center is responsible for answering calls for 50+ offices that are part or affiliated with the hospital system. The hospital system is migrating an additional 50 offices to their phone system and their team is urgently hiring agents to support this. The PAC Representatives are responsible for answering all phone calls for the offices including patient appointments, prescription refills, rescheduling an appointment, following up on results, etc. The PAC will document these phone calls within the Talkdesk system, complete the request or escalate the call if deemed necessary. The PAC team typically receives 100,000 phone calls per month and an average of 150-200+ calls per week for each Representative to handle. The Supervisors are responsible for overseeing a team of 20-40 agents and the goal is to bring the team to a 15:1 ratio. The Supervisors are responsible for managing their team\u0027s performance and holding their agents accountable to their scorecard and monitoring quality of agent calls. It\u0027s their responsibility to enforce corrective action, disciplinary action, coaching/counseling, managing attendance and holding agents to policy/procedures. After 6 months, the Supervisors are eligible to work 1 day per week remote but it\u0027s to the discretion of the business. The ideal candidate would be a previous call center agent who earned a promotion into call center management within a health system and is seeking a new opportunity to build their skills and grow their career long term. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Patient Access Center Supervisor","City":"Hollywood","ExpirationDate":null,"PriorityOrder":0,"Requirements":"-3 years+ of call center leadership/management experience-Call center agent phone support background-Previous direct reports and familiarity managing performance, corrective action and coaching, managing attendance and holding their team to set policy/procedures-Able to commit to the schedule - Monday-Friday @ 7:30AM-5:30PM-Able to pass a background check including misdemeanors and felonies -Able to pass a drug screen including marijuana (even if they have a medical card)","Skills":"-Bilingual in English and Spanish -Previous healthcare experience-Experience with Epic EMR-Exposure/knowledge of Talkdesk contact center platform","Industry":"Patient Services (i.e. Scheduler)","Country":"US","Division":"IGH","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":30.0000,"SalaryLow":20.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Insight Global is seeking multiple Patient Access Center Supervisors to join a healthcare system in Miramar, Florida. This Patient Access Center is responsible for answering calls for 50+ offices... that are part or affiliated with the hospital system. The hospital system is migrating an additional 50 offices to their phone system and their team is urgently hiring agents to support this. The PAC Representatives are responsible for answering all phone calls for the offices including patient appointments, prescription refills, rescheduling an appointment, following up on results, etc. The PAC will document these phone calls within the Talkdesk system, complete the request or escalate the call if deemed necessary. The PAC team typically receives 100,000 phone calls per month and an average of 150-200+ calls per week for each Representative to handle. The Supervisors are responsible for overseeing a team of 20-40 agents and the goal is to bring the team to a 15:1 ratio. The Supervisors are responsible for managing their team's performance and holding their agents accountable to their scorecard and monitoring quality of agent calls. It's their responsibility to enforce corrective action, disciplinary action, coaching/counseling, managing attendance and holding agents to policy/procedures. After 6 months, the Supervisors are eligible to work 1 day per week remote but it's to the discretion of the business. The ideal candidate would be a previous call center agent who earned a promotion into call center management within a health system and is seeking a new opportunity to build their skills and grow their career long term. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

May 14, 2024

Clifton, NJ

|

Customer Service

|

Contract,Perm Possible

|

$22 - $34 (hourly estimate)

{"JobID":357374,"JobType":["Contract,Perm Possible"],"EmployerID":null,"Location":{"Latitude":-74.1230909090909,"Longitude":40.8400363636364,"Distance":null},"State":"New Jersey","Zip":"07014","ReferenceID":"DAL-704638","PostedDate":"\/Date(1715710456000)\/","Description":"The Command Center Analyst is responsible for the day-to-day monitoring of network and Infrastructure operations. Provide customer service, troubleshooting, as well as incident escalation for all users contacting the Command Center. What you\u0027ll do *Provide customer service support for mission critical 24/7 Data Centers *Participate in the weekly 24/7 on-call schedule *Provide proactive and reactive assistance to all external customers *Provide support for a complex network environment including problem solving, ability to take ownership of unfamiliar tasks and problems and see through to completion. *Detects and analyzes alarms to provide basic to moderate fault isolation and troubleshooting, escalating to Tier II or management if necessary *Prioritize work properly to consistently achieve departmental and company goals. *Responsible for Customer and Internal Updates *Establishing effective lines of communication with team and management to ensure cases are flagged that require immediate attention *Thorough documentation of incident, Maintenance, and problem details in near real-time. *Ensure SLA\u0027s are met for as per customer agreement *Maintain and update current knowledge and skills through internal and external training, continuing education and professional associationsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Command Center Analyst","City":"Clifton","ExpirationDate":null,"PriorityOrder":0,"Requirements":"*2+ years of experience working in a 24/7 Network Operation Center *2+ years of experience providing customer care and technical support. *2+ years of experience with routers, switches such as Cisco and Juniper *Experience with routing protocols such as BGP and OSPF. *Knowledge of transport and transmission systems relevant to SONET, DWDM, OCx, or Ethernet and IP Services. *Excellent written and oral communication skills *Ability to multi-task and prioritize job requirements *Self-motivated and able to work on projects with limited supervision *Effective organizational skills and attention to detail. *Advanced skill in Microsoft: Windows Operating Systems, Office Suite versions, and Visio. *Strong analytical and problem solving skills.","Skills":"CCNA preferredData Center support experience","Industry":"Customer Service","Country":"US","Division":"AF\u0026E","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":33.6000,"SalaryLow":22.4000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

The Command Center Analyst is responsible for the day-to-day monitoring of network and Infrastructure operations. Provide customer service, troubleshooting, as well as incident escalation for all... users contacting the Command Center. What you'll do *Provide customer service support for mission critical 24/7 Data Centers *Participate in the weekly 24/7 on-call schedule *Provide proactive and reactive assistance to all external customers *Provide support for a complex network environment including problem solving, ability to take ownership of unfamiliar tasks and problems and see through to completion. *Detects and analyzes alarms to provide basic to moderate fault isolation and troubleshooting, escalating to Tier II or management if necessary *Prioritize work properly to consistently achieve departmental and company goals. *Responsible for Customer and Internal Updates *Establishing effective lines of communication with team and management to ensure cases are flagged that require immediate attention *Thorough documentation of incident, Maintenance, and problem details in near real-time. *Ensure SLA's are met for as per customer agreement *Maintain and update current knowledge and skills through internal and external training, continuing education and professional associationsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

May 07, 2024

Weston, FL

|

System Administrator

|

Contract-to-perm

|

$48 - $72 (hourly estimate)

{"JobID":355738,"JobType":["Contract-to-perm"],"EmployerID":null,"Location":{"Latitude":-80.1179090909091,"Longitude":26.1631818181818,"Distance":null},"State":"Florida","Zip":"33331","ReferenceID":"FTL-702701","PostedDate":"\/Date(1715069783000)\/","Description":"Our client is looking for a Unified Communications Engineer to join their team in Weston, FL. In this role, you will be responsible for designing, implementing, and maintaining the UC systems and infrastructure. You should have a strong technical background in UC technologies, as well as experience managing large-scale UC deployments. Additionally, you should possess excellent communication skills and be able to work closely with other IT teams and business stakeholders to ensure that our UC system\u0027s meet the needs of the organization. You should have experience engineering and implementing all or some of the following Contact Center modules: skilled based routing, universal queuing, intelligent callback, click to call/click to chat, self-service/IVR applications, cradle to grave reporting, and real-time dashboards. This is a hybrid role going onsite 3 days a week.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Unified Communications Engineer","City":"Weston","ExpirationDate":null,"PriorityOrder":0,"Requirements":"Bachelor\u0027s Degree Required Minimum 5+ years of experience related to Avaya Contact Center: AACC, EMC, CMS, WFO and CRM integrations. Demonstrated ability to utilize Contact Center management tools, assuring performance, and interfacing with vendors Current and familiarized with current Contact Center trends and evolution, including NPS, CSAT scoring, FCR, etc. In depth knowledge of call flow creation logic and migrations from legacy contact center solutions. Thorough understanding Avaya Contact Center solutions, e.g., Avaya Aura orchestration designer.","Skills":"","Industry":"System Administrator","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":72.0000,"SalaryLow":48.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Our client is looking for a Unified Communications Engineer to join their team in Weston, FL. In this role, you will be responsible for designing, implementing, and maintaining the UC systems and... infrastructure. You should have a strong technical background in UC technologies, as well as experience managing large-scale UC deployments. Additionally, you should possess excellent communication skills and be able to work closely with other IT teams and business stakeholders to ensure that our UC system's meet the needs of the organization. You should have experience engineering and implementing all or some of the following Contact Center modules: skilled based routing, universal queuing, intelligent callback, click to call/click to chat, self-service/IVR applications, cradle to grave reporting, and real-time dashboards. This is a hybrid role going onsite 3 days a week.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

May 08, 2024

Cincinnati, OH

|

Business Analyst (BA)

|

Contract

|

$53 - $79 (hourly estimate)

{"JobID":356316,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-84.4852727272727,"Longitude":39.1075454545455,"Distance":null},"State":"Ohio","Zip":"45202","ReferenceID":"CIN-703359","PostedDate":"\/Date(1715188611000)\/","Description":"A client in Cincinnati is seeking a Business Analyst to join the Cloud Contact Center program to work closely with technical teams to migrate the call center software from Genesys Pure Connect to NICE. This BA will pull and document requirements early into the role and eventually work more heavily with the business. More Responsibilities Include: *Responsible for planning and monitoring activities for business analysis activities. *Chooses a business analysis approach that is appropriate for the change. *Performs a stakeholder analysis to determine potential types and areas of impact associated with the change. *Builds a strong relationship with the project manager to ensure a common understanding of the goals, objectives and scope of a change initiative. *Responsible for elicitation of business requirements and related activities. *Uses a variety of elicitation techniques to identify the characteristics of the change. *Confirms and communicates what the stakeholders\u0027 needs are. *Identifies and cultivates relationships with key stakeholders; forms and asks probing questions and actively listens to responses. *Responsible for activities related to business requirements management and communication. *Translates business concerns, questions and desires into clear stakeholder requirements through use cases, process diagrams, functional requirements and others. Defines relationships between various types of requirements. *Traces requirements to business objectives, test cases and solutions. *Assesses the value, urgency and risk associated with each individual requirement. *Evaluates new and changing requirements for impact to projects. *Works with stakeholders to reach approval and agreement on requirements. Acts as a liaison between the stakeholder and project team(s) to ensure understanding of the requirements will result in an effective solution. *Responsible for requirements analysis and design definition. Analyzes the needs in order to recommend a solution or a range of solutions. *Analyzes and quantifies the potential value of the solution options. *Models and/or tailors requirements so they are understandable and usable by each stakeholder group. *Responsible for strategy or Enterprise analysis. *Analyzes current state of how the Enterprise functions today, setting a baseline and context for future changes. *Defines future state goals and objectives and how the Enterprise needs to change to meet those goals. *Understands uncertainties and assesses risks to recommend actions to deliver value. *Performs gap analysis between current and future state, recommending the highest value approach for reaching the future state. Examines the potential value of the solution to determine if the change is justified. *Coordinates and facilitates meetings with representatives from all levels of the organization, vendors and regulatory agencies as required to support planning, validation/acceptance and final deployment processes. *Provides support, mentoring and guidance to project teams and incumbents. *Performs other duties as assigned by management.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Sr Business Analyst","City":"Cincinnati","ExpirationDate":null,"PriorityOrder":0,"Requirements":"*5+ years of IT Business Analyst experience *Experience with call center projects (platform integrations, call center workflows and/or process improvements)(any call center software, they are working with Genesys Pure Connect \u0026 NICE) *Soft Skills: strong communication (can articulate their experience), independent (can operate with ambiguity and minimal direction), must be comfortable in fast paced environment","Skills":"*IVR knowledge/experience *PMI-PBA, CBAP, or CCBA certifications *Solid understanding of SDLC practices *Familiarity with data integration, web services, and RESTful APIs *Ability to read and interpret XML and JSON messages *Conceptual understanding of Enterprise Service *Service-Oriented Architecture *.Pub/Sub Asynchronous messaging services","Industry":"Business Analyst (BA)","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":79.2000,"SalaryLow":52.8000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

A client in Cincinnati is seeking a Business Analyst to join the Cloud Contact Center program to work closely with technical teams to migrate the call center software from Genesys Pure Connect to... NICE. This BA will pull and document requirements early into the role and eventually work more heavily with the business. More Responsibilities Include: *Responsible for planning and monitoring activities for business analysis activities. *Chooses a business analysis approach that is appropriate for the change. *Performs a stakeholder analysis to determine potential types and areas of impact associated with the change. *Builds a strong relationship with the project manager to ensure a common understanding of the goals, objectives and scope of a change initiative. *Responsible for elicitation of business requirements and related activities. *Uses a variety of elicitation techniques to identify the characteristics of the change. *Confirms and communicates what the stakeholders' needs are. *Identifies and cultivates relationships with key stakeholders; forms and asks probing questions and actively listens to responses. *Responsible for activities related to business requirements management and communication. *Translates business concerns, questions and desires into clear stakeholder requirements through use cases, process diagrams, functional requirements and others. Defines relationships between various types of requirements. *Traces requirements to business objectives, test cases and solutions. *Assesses the value, urgency and risk associated with each individual requirement. *Evaluates new and changing requirements for impact to projects. *Works with stakeholders to reach approval and agreement on requirements. Acts as a liaison between the stakeholder and project team(s) to ensure understanding of the requirements will result in an effective solution. *Responsible for requirements analysis and design definition. Analyzes the needs in order to recommend a solution or a range of solutions. *Analyzes and quantifies the potential value of the solution options. *Models and/or tailors requirements so they are understandable and usable by each stakeholder group. *Responsible for strategy or Enterprise analysis. *Analyzes current state of how the Enterprise functions today, setting a baseline and context for future changes. *Defines future state goals and objectives and how the Enterprise needs to change to meet those goals. *Understands uncertainties and assesses risks to recommend actions to deliver value. *Performs gap analysis between current and future state, recommending the highest value approach for reaching the future state. Examines the potential value of the solution to determine if the change is justified. *Coordinates and facilitates meetings with representatives from all levels of the organization, vendors and regulatory agencies as required to support planning, validation/acceptance and final deployment processes. *Provides support, mentoring and guidance to project teams and incumbents. *Performs other duties as assigned by management.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

May 28, 2024

West Hollywood, CA

|

Patient Services (i.e. Scheduler)

|

Contract

|

$18 - $28 (hourly estimate)

{"JobID":359703,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-118.369454545455,"Longitude":34.1098181818182,"Distance":null},"State":"California","Zip":"90069","ReferenceID":"MSP-707351","PostedDate":"\/Date(1716891431000)\/","Description":"Insight Global is seeking fully remote crisis intervention specialists who can conduct life-saving support for LGBTQ+ youth with compassion and empathy. Crisis intervention specialists will handle high-stress situations that can range from sexuality, gender identity, and suicidal ideation via phone support or digital chat. Responsibilities include:-Building trust and creating a safe space for youth-Assisting with abuse reporting, protocol updates, training, and assigned administrative tasks-Meeting performance and service expectations, including productivity, performance, attendance, quality, and call center metricsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Night Shift Crisis Intervention Specialist","City":"West Hollywood","ExpirationDate":null,"PriorityOrder":0,"Requirements":"-1+ years of call center/digital chat management experience-Collaborate with individuals experiencing crisis to safety plan and identify strategies for staying safe-Google Chrome experience-Ability to work remotely with access to strong, reliable high-speed internet-Ability to navigate high-stress situations that include topics such as sexuality, gender identity, and suicidal ideation-Proficiency in team development, performance management, training, and coaching","Skills":"-Crisis Intervention support or emergency dispatch experience-Behavioral Health experience","Industry":"Patient Services (i.e. Scheduler)","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":27.6000,"SalaryLow":18.4000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Insight Global is seeking fully remote crisis intervention specialists who can conduct life-saving support for LGBTQ+ youth with compassion and empathy. Crisis intervention specialists will handle... high-stress situations that can range from sexuality, gender identity, and suicidal ideation via phone support or digital chat. Responsibilities include:-Building trust and creating a safe space for youth-Assisting with abuse reporting, protocol updates, training, and assigned administrative tasks-Meeting performance and service expectations, including productivity, performance, attendance, quality, and call center metricsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

May 20, 2024

Plymouth, MI

|

Customer Service

|

Contract-to-perm

|

$14 - $22 (hourly estimate)

{"JobID":358281,"JobType":["Contract-to-perm"],"EmployerID":null,"Location":{"Latitude":-83.4486363636364,"Longitude":42.3788181818182,"Distance":null},"State":"Michigan","Zip":"48170","ReferenceID":"PHX-705689","PostedDate":"\/Date(1716203798000)\/","Description":"An employer of Insight Global\u0027s is looking for onsite inbound CUTOMER SERVICE REPS to sit in the corporate location in Plymouth, MI. The group will be apart of building out a new team for the healthcare company and must have experience in a high call volume call center. The role will receive ~80 inbound calls a day from customers of the healthcare company to help with any questions, technical issues on the systems, and help guide through step-by-step instructions on how to upload documentation to the sites. We are looking for very strong customer service to support patients through uneasy times and will be responsible for working through an intake queue to perform data entry and metric. Sometimes, this role will make outbound calls to customers that need to be called back or to provide further information to complete the patients documents for packages to be shipped directly to their home. It is important that this individual has strong data entry skills and attention to detail. Must be flexible as the schedule may vary.Training: first 3 - 4 weeks Training shift Michigan-9am-5:30pm ESTMichigan- 8am-6pm EST Monday-Friday (currently) - 9am-5pm EST Saturday (day off during the week)We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Inbound Customer Service Representative - MI","City":"Plymouth","ExpirationDate":null,"PriorityOrder":0,"Requirements":"*THIS POSITION SITS ONSITE FULL TIME IN PLYMOUTH, MI-1-3+ years of experience in a INBOUND customer service role with recent call center experience - Strong data entry/ typing experience- Experience with 3 computer screens (2 monitors and 1 laptop) -- all equipment provided-Proven record of good attendance-Proven customer service skills in previous experiences","Skills":"","Industry":"Customer Service","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":21.6000,"SalaryLow":14.4000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

An employer of Insight Global's is looking for onsite inbound CUTOMER SERVICE REPS to sit in the corporate location in Plymouth, MI. The group will be apart of building out a new team for the... healthcare company and must have experience in a high call volume call center. The role will receive ~80 inbound calls a day from customers of the healthcare company to help with any questions, technical issues on the systems, and help guide through step-by-step instructions on how to upload documentation to the sites. We are looking for very strong customer service to support patients through uneasy times and will be responsible for working through an intake queue to perform data entry and metric. Sometimes, this role will make outbound calls to customers that need to be called back or to provide further information to complete the patients documents for packages to be shipped directly to their home. It is important that this individual has strong data entry skills and attention to detail. Must be flexible as the schedule may vary.Training: first 3 - 4 weeks Training shift Michigan-9am-5:30pm ESTMichigan- 8am-6pm EST Monday-Friday (currently) - 9am-5pm EST Saturday (day off during the week)We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

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