Job Search Results for Medical device
Dec 30, 2025
Westborough, MA
|
Project Manager
|
Contract,Perm Possible
|
$8 - $10 (hourly estimate)
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We are seeking a hands-on Technical Project Manager to support Engineering Operations by actively managing and contributing to work across R&D process governance, KPI management and prioritization,... tool administration and validation, validation automation planning, change control, integration testing coordination, and design validation tracking. This role requires direct execution of tasks in addition to driving work through Scrum/Kanban boards. The ideal candidate is technically fluent, execution-focused, and comfortable operating in regulated R&D environments, with availability for a minimum of two hours overlap with US Eastern Time (EST). Compensation:$8-10/hr Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Jan 22, 2026
Westborough, MA
|
Network Engineer
|
Contract-to-perm
|
$10 - $13 (hourly estimate)
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We are looking for a highly skilled Tool Administrator/Engineer. The Tool Administrator for SaMD Product Development Tools is responsible for the configuration, administration, and user support of... digital platforms used throughout the software development lifecycle (SDLC) of Software as a Medical Device (SaMD). This includes tools such as Jama Connect (Requirements and Test Management), Azure DevOps (Work Item Tracking, Source Control, Build/Release Pipelines), and others as applicable. The role ensures these tools align with regulatory requirements (e.g., FDA, IEC 62304, ISO 13485) and supports system access via Single Sign-On (SSO) integration.Compensation:$13/hr to $16/hr Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401K retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.Key Responsibilities:? Tool Administration: Configure and maintain SDLC/ALM tools (e.g., Jama Connect, ADO, Git), manage roles, permissions, templates, and workflows.? Access & Security: Integrate tools with SSO (Azure AD, Okta), enforce secure authentication and access controls.? Compliance & Validation: Support tool validation per ISO 13485 and 21 CFR Part 11, maintain audit-ready documentation and change logs.? User Enablement: Provide tool support, training, and onboarding; handle inquiries and tickets.? Process Integration: Align tools with SaMD processes including risk management, traceability, and design control.? Monitoring & Optimization: Track tool performance, usage, and updates; recommend improvements for usability and compliance.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Jan 28, 2026
Westborough, MA
|
Software Engineering
|
Contract-to-perm
|
$10 - $12 (hourly estimate)
{"JobID":487669,"JobType":["Contract-to-perm"],"EmployerID":null,"Location":{"Latitude":-71.6181,"Longitude":42.2663,"Distance":null},"State":"Massachusetts","Zip":"01581","ReferenceID":"BOS-9b750644-684f-4471-867b-cbf8e7c8e5b1","PostedDate":"\/Date(1769563458000)\/","Description":"We are looking for an LoMT Engineer to join our team in India! Key responsibilities are:?Design, develop, and maintain C++ and C# components for secure device-to-cloud and device-to-gateway communication.?Implement MQTT 5?based messaging between devices and gateways, including topic management, QoS handling, and retained messages.?Integrate Event Grid publishing and subscription mechanisms for cloud event propagation and telemetry ingestion.?Develop modules for device provisioning, certificate lifecycle management, and secure onboarding in alignment with PKI policies (e.g., DigiCert Trust Lifecycle Manager).?Ensure compatibility with Linux-based edge environments; Windows experience is optional but beneficial.?Write maintainable, testable, and performant C++ code in accordance with Olympus software quality and regulatory standards (IEC 62304, ISO 13485).?Build and maintain unit, integration, and system-level tests, and integrate them into Azure DevOps CI/CD pipelines.?Conduct code reviews and ensure adherence to security, reliability, and performance best practices.?Produce technical documentation, including data flow diagrams, interface definitions, and configuration references.?Collaborate closely with cloud, edge, and cybersecurity teams to ensure robust, compliant, and scalable device connectivity.?Support debugging and diagnostics for deployed agents, including MQTT communication traces, Event Grid delivery, and certificate renewals.Compensation:$8-10/hr Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"IoMT Engineer- INDIA","City":"Westborough","ExpirationDate":null,"PriorityOrder":0,"Requirements":"?5?8 years of professional experience in software engineering with strong expertise in modern cplusplus (cplusplus17 / cplusplus20) and solid proficiency in csharp.?Proven experience with MQTT 5 and event-driven communication systems.?Solid understanding of network protocols (TCP/IP, HTTPS, gRPC) and asynchronous I/O.?Experience in developing distributed, IoT, or edge software components for production environments.?Strong knowledge of object-oriented design, multi-threading, and memory management.?Familiarity with CI/CD, Git, and automated testing frameworks.?Proficiency with TLS 1.2+, X.509 certificates, and secure communication principles.?Effective collaboration skills across distributed teams in ET and CET time zones.","Skills":"","Industry":"Software Engineering","Country":"US","Division":"IT","Office":null,"IsRemoteJob":true,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":12.0000,"SalaryLow":9.6000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}
We are looking for an LoMT Engineer to join our team in India! Key responsibilities are:?Design, develop, and maintain C++ and C# components for secure device-to-cloud and device-to-gateway... communication.?Implement MQTT 5?based messaging between devices and gateways, including topic management, QoS handling, and retained messages.?Integrate Event Grid publishing and subscription mechanisms for cloud event propagation and telemetry ingestion.?Develop modules for device provisioning, certificate lifecycle management, and secure onboarding in alignment with PKI policies (e.g., DigiCert Trust Lifecycle Manager).?Ensure compatibility with Linux-based edge environments; Windows experience is optional but beneficial.?Write maintainable, testable, and performant C++ code in accordance with Olympus software quality and regulatory standards (IEC 62304, ISO 13485).?Build and maintain unit, integration, and system-level tests, and integrate them into Azure DevOps CI/CD pipelines.?Conduct code reviews and ensure adherence to security, reliability, and performance best practices.?Produce technical documentation, including data flow diagrams, interface definitions, and configuration references.?Collaborate closely with cloud, edge, and cybersecurity teams to ensure robust, compliant, and scalable device connectivity.?Support debugging and diagnostics for deployed agents, including MQTT communication traces, Event Grid delivery, and certificate renewals.Compensation:$8-10/hr Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Dec 17, 2025
Saint Louis Park, MN
|
QA
|
Contract
|
$18 - $22 (hourly estimate)
{"JobID":476649,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-93.26,"Longitude":44.96,"Distance":null},"State":"Minnesota","Zip":"55416","ReferenceID":"MSP-8883c487-f761-49aa-b08d-a8fcd2e696a7","PostedDate":"\/Date(1765994778000)\/","Description":"Insight Global is seeking an AI QA Engineer to join one of our medical device clients local to India. In this role, you will work across Snowflake, AWS, and Azure while partnering closely with AI Data Engineers, AI Engineers, and Product teams to develop robust testing frameworks for RAG pipelines, vector stores, OCR workflows, LLM applications, and AI-enabled services. You will design and implement comprehensive QA strategies covering every stage of the AI lifecycle?from data ingestion and preprocessing to embedding creation, vector indexing, retrieval accuracy, model inference, and deployment. This role involves building automated test suites for APIs, data pipelines, and retrieval systems; validating the correctness and performance of vector databases and embedding workflows; and ensuring document-processing systems powered by Azure Document Intelligence, AWS Textract, and similar tools are functioning reliably. You will help integrate automated testing into CI/CD workflows, contribute to the creation of evaluation metrics and monitoring dashboards, and champion QA best practices to elevate our organization?s overall quality maturity. Ultimately, you will play a critical role in ensuring that our AI systems consistently deliver accurate, compliant, and trustworthy outcomes.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"AI QA Engineer","City":"Saint Louis Park","ExpirationDate":null,"PriorityOrder":0,"Requirements":"-5+ years of QA, quality engineering, or software testing experience in data or AI-heavy environments-Hands-on experience testing AI systems, including RAG pipelines, LLM-based applications, and vector search systems-Python skills for test automation, data validation, and framework development-Experience testing cloud data pipelines and workflows in Snowflake and at least one major cloud (AWS or Azure)-Experience with OCR/document extraction validation (e.g., Azure Document Intelligence, AWS Textract)-Strong understanding of the end-to-end AI lifecycle and common failure modes of LLM systems-Experience building automated tests for APIs, data transformations, and distributed systems-Solid understanding of software engineering best practices: CI/CD integration, test design, debugging, and evaluation-Strong communication and collaboration skills, with an ability to partner with cross-functional teams","Skills":"","Industry":"QA","Country":"US","Division":"IT","Office":null,"IsRemoteJob":true,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":22.0000,"SalaryLow":17.6000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}
Insight Global is seeking an AI QA Engineer to join one of our medical device clients local to India. In this role, you will work across Snowflake, AWS, and Azure while partnering closely with AI... Data Engineers, AI Engineers, and Product teams to develop robust testing frameworks for RAG pipelines, vector stores, OCR workflows, LLM applications, and AI-enabled services. You will design and implement comprehensive QA strategies covering every stage of the AI lifecycle?from data ingestion and preprocessing to embedding creation, vector indexing, retrieval accuracy, model inference, and deployment. This role involves building automated test suites for APIs, data pipelines, and retrieval systems; validating the correctness and performance of vector databases and embedding workflows; and ensuring document-processing systems powered by Azure Document Intelligence, AWS Textract, and similar tools are functioning reliably. You will help integrate automated testing into CI/CD workflows, contribute to the creation of evaluation metrics and monitoring dashboards, and champion QA best practices to elevate our organization?s overall quality maturity. Ultimately, you will play a critical role in ensuring that our AI systems consistently deliver accurate, compliant, and trustworthy outcomes.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Nov 26, 2025
Westborough, MA
|
Software Engineering
|
Contract
|
$16 - $20 (hourly estimate)
{"JobID":471323,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-71.6181,"Longitude":42.2663,"Distance":null},"State":"Massachusetts","Zip":"01581","ReferenceID":"BOS-91fc56b7-4ebf-4327-871e-61d7f9600b7b","PostedDate":"\/Date(1764118433000)\/","Description":"We are seeking a Software Engineer with expertise in C#/.NET to design and maintain secure, scalable solutions and integrate healthcare systems using HL7, DICOM, and FHIR standards. Responsibilities include writing high-quality code, developing unit tests, creating clear documentation, and mentoring junior developers through code reviews. The role requires strong technical skills, attention to performance and security, and collaboration across teams to deliver reliable, interoperable software.Compensation:$10-15/hr Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Senior Software Engineer- India","City":"Westborough","ExpirationDate":null,"PriorityOrder":0,"Requirements":"Bachelor\u0027s degree in related discipline, such as Computer Science, Electrical Engineering or related; master\u0027s degree is preferred.A minimum of 5+ years in Software Engineering, with experience in multiple technology stacks. Demonstrated proficiency and fundamental knowledge of Microsoft technologies such as .NET Core, and .NET Framework.Experience as a software developer in one or more of the following core languages: .NET, csharp, JavaScript, TypeScript.Front end experience with one or more SPA interfaces, such as Angular, React.Desired experience using healthcare interfaces such as HL7/DICOM/FIHR.Healthcare interfaces experience preferred.Strong background in object-oriented programming and strong understanding of using design patterns.Experience with service-oriented architecture (SOA) and development of containerized applications. Experience with API development using GRPC and HTTP/REST.","Skills":"Experience using Visual Studio as a development environment.Experience with SDLC, including source control, configuration management, continuous integration pipeline.Desired experience in development of Software as a Medical Device and related design controls.Experience in System Integration is a big plus.","Industry":"Software Engineering","Country":"US","Division":"IT","Office":null,"IsRemoteJob":true,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":20.0000,"SalaryLow":16.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}
We are seeking a Software Engineer with expertise in C#/.NET to design and maintain secure, scalable solutions and integrate healthcare systems using HL7, DICOM, and FHIR standards. Responsibilities... include writing high-quality code, developing unit tests, creating clear documentation, and mentoring junior developers through code reviews. The role requires strong technical skills, attention to performance and security, and collaboration across teams to deliver reliable, interoperable software.Compensation:$10-15/hr Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Jan 22, 2026
Marlborough, MA
|
Programmer / Developer
|
Contract,Perm Possible
|
$12 - $15 (hourly estimate)
{"JobID":485775,"JobType":["Contract,Perm Possible"],"EmployerID":null,"Location":{"Latitude":-71.5502,"Longitude":42.3467,"Distance":null},"State":"Massachusetts","Zip":"01752","ReferenceID":"BOS-4c2f7d68-c3da-4bde-ae61-ada51abdc4b7","PostedDate":"\/Date(1769116576000)\/","Description":"Insight Global is looking for 2 integration developers to join an analytics organization at a global medical device client. You will own the integration development and implementation responsibilities for our SuccessFactors Integrations product team that designs, develops, tests, deploys, maintains, integrations that flow data to/from our HR platform SuccessFactors. Partnering with HR leadership, and product management team you will be responsible for implementing and supporting various integrations. This is a 9 month contract with the potential to extend or convert. In order to convert this resource will need to be able to come onsite 3 days a week to the client site in Gurgaon or Pune. Compensation: $12 - 16/hr. Exact compensation may vary based on several factors, including skills, experience, and education.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"CPI Integration Developer","City":"Marlborough","ExpirationDate":null,"PriorityOrder":0,"Requirements":"? 3+ years of integration end to end development experience using SAP CPI/BTP with SuccessFactors? 4+ years of overall work experience? Experience in Product Teams and Agile SCRUM methodologies? Strong Communication","Skills":"?Experience with SuccessFactors implementation and knowledge of different modules in SF?Experience working on solutions in a controlled environment","Industry":"Programmer / Developer","Country":"US","Division":"IT","Office":null,"IsRemoteJob":true,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":15.0000,"SalaryLow":12.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}
Insight Global is looking for 2 integration developers to join an analytics organization at a global medical device client. You will own the integration development and implementation... responsibilities for our SuccessFactors Integrations product team that designs, develops, tests, deploys, maintains, integrations that flow data to/from our HR platform SuccessFactors. Partnering with HR leadership, and product management team you will be responsible for implementing and supporting various integrations. This is a 9 month contract with the potential to extend or convert. In order to convert this resource will need to be able to come onsite 3 days a week to the client site in Gurgaon or Pune. Compensation: $12 - 16/hr. Exact compensation may vary based on several factors, including skills, experience, and education.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Jan 30, 2026
Roswell, GA
|
Managerial / Professional
|
Contract-to-perm
|
$44 - $55 (hourly estimate)
{"JobID":488956,"JobType":["Contract-to-perm"],"EmployerID":null,"Location":{"Latitude":-84.35,"Longitude":34.03,"Distance":null},"State":"Georgia","Zip":"30075","ReferenceID":"ATL-fd4e9587-831e-422c-854c-4e4363596c62","PostedDate":"\/Date(1769788002000)\/","Description":"A client of Insight Global is seeking an experienced Client Success Manager (CSM) to own strategic relationships with our enterprise customers. You will be responsible for driving adoption, ensuring long-term success, minimizing churn, and identifying expansion opportunities. The ideal candidate is a proactive, customer-centric professional who thrives in a high-growth SaaS environment and excels at building trusted partnerships with large organizations.Additionally, you will manage a portfolio of enterprise accounts as the primary post-sale point of contact, driving seamless onboarding, strong product adoption, and continuous value realization. You will proactively engage customers through success planning, strategic business reviews, training sessions, and workshops, while closely monitoring customer health to identify risks and execute targeted retention strategies. Partnering with Sales, Product, Support, and Engineering, you will address customer needs, resolve issues, and help influence product direction. You will also identify and pursue upsell and cross-sell opportunities by understanding customer goals and aligning them with our solutions, while creating customer-facing materials such as success plans, ROI reports, and best-practice resources. The role requires leading meetings with stakeholders at every level?from technical users to senior executives?to drive alignment and support informed decision-making. Additionally, you will develop deep expertise in the company\u0027s SaaS platform through structured training and ongoing enablement, and contribute to the scaling of Customer Success processes, playbooks, and tools as the organization grows.Compensation:? $50/hr to $55/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are entitled to paid sick leave and/or other paid time off as provided by applicable law in Poland.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Customer Success Manager","City":"Roswell","ExpirationDate":null,"PriorityOrder":0,"Requirements":"? Required: 3?5 years of Customer Success or Account Management experience in a B2B SaaS company, with a proven track record managing enterprise-level accounts ($100K+ ARR).? Demonstrated success in driving renewals, expansions, and high customer satisfaction (e.g., NPS, CSAT scores).? Strong understanding of SaaS metrics (churn, NRR, GRR, adoption rates) and customer lifecycle management.? Exceptional communication and presentation skills; comfortable engaging with technical and executive stakeholders (e.g., CTOs, VPs of Engineering, DevOps leads).? Experience using CSM tools such as HubSpotAbility to translate technical concepts into clear business value for non-technical audiences.? Self-starter with strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.Bachelor?s degreeTravel Requirements:? Preferred local to Atlanta but near an airport is required ? Remote? Travel 50% of time","Skills":"? Experience in web operations, DevOps, cloud infrastructure, or related technical domains.? Familiarity with tools like Kubernetes, CI/CD pipelines, monitoring solutions (Datadog, New Relic), or web performance platforms.? Background working with enterprise customers in Med Device, Healthcare, Logistics, or similar industries.Customer Success Certification and / or formal training","Industry":"Managerial / Professional","Country":"US","Division":"IT","Office":null,"IsRemoteJob":true,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":55.0000,"SalaryLow":44.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}
A client of Insight Global is seeking an experienced Client Success Manager (CSM) to own strategic relationships with our enterprise customers. You will be responsible for driving adoption, ensuring... long-term success, minimizing churn, and identifying expansion opportunities. The ideal candidate is a proactive, customer-centric professional who thrives in a high-growth SaaS environment and excels at building trusted partnerships with large organizations.Additionally, you will manage a portfolio of enterprise accounts as the primary post-sale point of contact, driving seamless onboarding, strong product adoption, and continuous value realization. You will proactively engage customers through success planning, strategic business reviews, training sessions, and workshops, while closely monitoring customer health to identify risks and execute targeted retention strategies. Partnering with Sales, Product, Support, and Engineering, you will address customer needs, resolve issues, and help influence product direction. You will also identify and pursue upsell and cross-sell opportunities by understanding customer goals and aligning them with our solutions, while creating customer-facing materials such as success plans, ROI reports, and best-practice resources. The role requires leading meetings with stakeholders at every level?from technical users to senior executives?to drive alignment and support informed decision-making. Additionally, you will develop deep expertise in the company's SaaS platform through structured training and ongoing enablement, and contribute to the scaling of Customer Success processes, playbooks, and tools as the organization grows.Compensation:? $50/hr to $55/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are entitled to paid sick leave and/or other paid time off as provided by applicable law in Poland.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Jan 13, 2026
Boston, MA
|
Help Desk
|
Contract
|
$22 - $27 (hourly estimate)
{"JobID":482097,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-71.0737,"Longitude":42.3484,"Distance":null},"State":"Massachusetts","Zip":"02116","ReferenceID":"BOS-ad0f05d6-a2eb-4581-b7e8-270e87bdf2a7","PostedDate":"\/Date(1768331888000)\/","Description":"An international law firm spanning across the US/Europe/Asia is looking for Service Desk Analysts to join their fully remote 365, 24x7 Level 1 Service Desk for roughly 3000+ end users. This role is primarily a phone support role and focusing on 1st level support, and then each field office has their own Level 2 Desktop techs. The firm is in the Top 50 largest law firms in the world; they focus on corporate, litigation, intellectual property, fund formation, public markets, employment, life sciences (#1 law firm for tech and life sciences IPOs), clean technology, real estate, financial services, retail, regulatory and energy practices. The firm received the following awards form Fortune Magazine: Best Companies to Work For, Best Workplaces for Women, Best Workplaces for Flexibility, Best Workplaces for Giving Back, and Best Workplaces for Parents.The Service Desk analyst will serve as the front line for the firm and will assist the organization in managing processes for Incident, Change, Service Request and Problem Management. The Service Desk Analysts shift vary from day shifts, weekend, swing. We are in current need of shift: SAT-WED 12AM EST (midnight)- 830AM EST. This will be an overnight weekend shift.We are seeking folks who are customer service-oriented, high energy, professional, and eager to learn new technologies. The agents will be handling roughly 400-500 contacts a day (roughly 12-14/hr); roughly 33% of tickets are calls into the Service Desk, and 67% are emails coming in that will be allocated for scheduled calls.Since this is a 365 desk there will be some US holidays that the analysts will need to work on a skeleton crew.Responsibilities:Provide responsive, timely and high-quality support to corporate customers regarding their technical inquiries, driving ownership and resolution of issues through critical thinking, technical proficiency, and excellent communication.- Research, resolve, and respond to complex questions received via emails, chat, and collaboration tools, providing support on the computing and collaboration environment, including the following systems, platforms, or technology:-Microsoft Office 365 Account Support, Password Resets, etc.-Windows 10; PC Laptop, Desktop and Mobile Device support-MS Office Productivity Suite functional support-Collaboration tools including but not limited to Zoom-Remote support toolsets including: ProxyPro-Support of Audio-Visual teleconference systems, equipment, and scheduling, such as Zoom Rooms-Acquire and maintain knowledge of updated supported platforms and releases, current support policies, and methods of support delivery, to provide technically accurate solutions to customers.-Attend structured and unstructured (shadow, OJT) training sessions offered within the group and assist in training workshops, as well as weekly Team training sessions.-Utilize ITSM ticketing system (such as ServiceNow) to classify, prioritize and enter details of each working interaction with appropriate level of detail and attention to completeness, accuracy, and grammar.-Participate in team projects that enhance the quality or efficiency of Service Desk service.-Average handling time ~9-13 minutes, handling 12-14 contacts/hourly.-Accurate troubleshooting notes, multi-tasking - documenting and troubleshooting simultaneouslyCompensation:$25/hr to $27/hr.Exact compensation may vary based on several factors, including skills, experience, and education.Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Tier 1 Service Desk Analyst (REMOTE) - WEEKEND OVERNIGHT SHIFT","City":"Boston","ExpirationDate":null,"PriorityOrder":0,"Requirements":"- 2-4 year Technical Degree OR equivalent experience as a Service Desk Analyst (1-2 years)- Proven expertise with positive customer service skills and communication skills- Experience with ACD systems, such as any of the following: Amazon (AWS), Avaya, Cisco Jabber, Cisco Unified Contact Center, Genesys, NICE InContact, Five9- Experience with ITSM / Ticketing systems, such as any of the following: BMC Remedy, Cherwell, Freshdesk, ServiceNow, Zendesk- Demonstrated support of enterprise environments, including:Hands-on and/or remote Break / Fix support of desktop and laptop computing equipment and peripheralsSupport of Microsoft Windows 10 Operating SystemSupport of MS O365 provisioned accountsSupport of mobile devices such as iphone, android, iPads, Surface Devices, etc.Password Reset, Account Unlock, etc.Support of MacBook devices and MacOSSupport of collaboration platforms and environments such as Zoom, Slack, MS Teams, etc.Use of remote-support technologies such as Bomgar, TeamViewer, BeyondTrust., etc.","Skills":"- Prior experience working within a firm environment including Accounting, Consulting or Legal organizations is a strong plus- ServiceNow experience- Experience supporting MacOS 10-11; MacBook Air and MacBook Pro- Technical certifications","Industry":"Help Desk","Country":"US","Division":"IT","Office":null,"IsRemoteJob":true,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":27.0000,"SalaryLow":21.6000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}
An international law firm spanning across the US/Europe/Asia is looking for Service Desk Analysts to join their fully remote 365, 24x7 Level 1 Service Desk for roughly 3000+ end users. This role is... primarily a phone support role and focusing on 1st level support, and then each field office has their own Level 2 Desktop techs. The firm is in the Top 50 largest law firms in the world; they focus on corporate, litigation, intellectual property, fund formation, public markets, employment, life sciences (#1 law firm for tech and life sciences IPOs), clean technology, real estate, financial services, retail, regulatory and energy practices. The firm received the following awards form Fortune Magazine: Best Companies to Work For, Best Workplaces for Women, Best Workplaces for Flexibility, Best Workplaces for Giving Back, and Best Workplaces for Parents.The Service Desk analyst will serve as the front line for the firm and will assist the organization in managing processes for Incident, Change, Service Request and Problem Management. The Service Desk Analysts shift vary from day shifts, weekend, swing. We are in current need of shift: SAT-WED 12AM EST (midnight)- 830AM EST. This will be an overnight weekend shift.We are seeking folks who are customer service-oriented, high energy, professional, and eager to learn new technologies. The agents will be handling roughly 400-500 contacts a day (roughly 12-14/hr); roughly 33% of tickets are calls into the Service Desk, and 67% are emails coming in that will be allocated for scheduled calls.Since this is a 365 desk there will be some US holidays that the analysts will need to work on a skeleton crew.Responsibilities:Provide responsive, timely and high-quality support to corporate customers regarding their technical inquiries, driving ownership and resolution of issues through critical thinking, technical proficiency, and excellent communication.- Research, resolve, and respond to complex questions received via emails, chat, and collaboration tools, providing support on the computing and collaboration environment, including the following systems, platforms, or technology:-Microsoft Office 365 Account Support, Password Resets, etc.-Windows 10; PC Laptop, Desktop and Mobile Device support-MS Office Productivity Suite functional support-Collaboration tools including but not limited to Zoom-Remote support toolsets including: ProxyPro-Support of Audio-Visual teleconference systems, equipment, and scheduling, such as Zoom Rooms-Acquire and maintain knowledge of updated supported platforms and releases, current support policies, and methods of support delivery, to provide technically accurate solutions to customers.-Attend structured and unstructured (shadow, OJT) training sessions offered within the group and assist in training workshops, as well as weekly Team training sessions.-Utilize ITSM ticketing system (such as ServiceNow) to classify, prioritize and enter details of each working interaction with appropriate level of detail and attention to completeness, accuracy, and grammar.-Participate in team projects that enhance the quality or efficiency of Service Desk service.-Average handling time ~9-13 minutes, handling 12-14 contacts/hourly.-Accurate troubleshooting notes, multi-tasking - documenting and troubleshooting simultaneouslyCompensation:$25/hr to $27/hr.Exact compensation may vary based on several factors, including skills, experience, and education.Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.