Job Search Results for remote customer service representative

Remote Customer Service Representative

Insight Global is hiring for Outbound/Inbound Customer Service Representatives to join one of our large healthcare call center teams. This will be calling insurance plan members to assist and/or... More schedule the Annual Wellness Visit, assist with finding new Primary Care Providers and may help members connect with member services for any benefit questions or concerns. Agents need to be able to demonstrate excellent verbal communication and presentation skills with or without a script in a professional, personable, empathetic and friendly way. They must have strong listening skills and have the ability to adapt and respond to any communication from members. This is a full time, 40 hour/week opportunity and attendance/hours will be tracked based on actual calling time. The representative will enter the answers into the automated system online. This information will be transferred automatically to the end client where the database is held. There will be a virtual, paid training session for every person before they begin on the phones. During the training, they will be provided with a script to learn and practice with their instructor. They will also be walked through how to navigate the online portal in the training. Once the resources are approved to begin on their own, their calls will be tracked for length and volume every day. The lowest expectation would be around 70-90 calls per day. The managers are looking for people with a strong, pleasant and happy phone presence. Individuals need to have their own computer or laptop with a Windows 10 or 11 based system -- NO Macbook or Chromebook.This project ends on December 12th. There are multiple shifts available on a first come first basis.M-F 8AM - 4:30 ESTM-F 9AM - 5:30 ESTM-F 10AM-6:30 ESTM-F 11AM - 7:30 ESTM-F 2PM - 11:30 ESTWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Bilingual Inbound Customer Support Representative (CST/MST/PST)

Insight Global is seeking a Remote Member Support Representative for a client that is one of the largest telehealth networks of registered dietitians in the country. The goal of this client is to... More help people transform their lives by making meaningful changes to their eating habits and lifestyle meeting with a Registered Dietitian virtually. As a member of their support team, you will play a crucial role in this mission. You will be at the front lines, working directly with members who call in to help them reschedule appointments, answer their questions, and create an unforgettable experience that empowers them to take control of their health. Every conversation you have will be a chance to make a real difference in someone's life, and to inspire them to embrace the transformative power of food as medicine. You are the first point of support that most people will have, so your ability to connect with people is crucial.The shift will be Monday-Friday from 8:30AM-5PM PST. The main responsibilities include:? Answer inbound calls from members and address any questions they have? Handle 60-70 tickets per day ? Reschedule and schedule appointments for members when requested on the call? "Upsell" by scheduling packages of visits while members are on the phone? Accept calls from Registered Dietitians at the end of their appointments to assist the member they just met with in setting up their next appointment? Assist Registered Dietitians with scheduling and rescheduling members as needed? Address any questions or concerns that members may have about tele-nutritionWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less