Fort Worth, TX
|
Desktop Support
|
Contract
|
$22 - $28 (hourly estimate)
{"JobID":432295,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-97.17,"Longitude":32.831,"Distance":null},"State":"Texas","Zip":"76053","ReferenceID":"FTW-5f06a508-b01b-4c98-b07f-17d818cf59cf","PostedDate":"\/Date(1753902989000)\/","Description":"A Fortune 500 aerospace and aviation client is looking for an Executive Desktop Support Engineer to join their team in supporting their Executive Leadership Team. In this role, you will be the primary technical support contact for roughly 40 leadership team members (C-suite, Presidents, and their Executive Administrator Assistants) in addition to secondary technical support contact for VPs and special assignments as needed. You help schedule and coordinate times to migrate, install or resolve issues, ensure machines are properly updated and backed up, and assist with activation and configuration of smart mobile devices (iOS devices and some Android). You will maintain end of life hardware refresh, peripheral support, network port activation, mobile computing support, and hardware warranty repair. Perform, when necessary, Executive Home Support to resolve broadband, network, or computer related issues. Perform troubleshooting and meeting preparations for designated Executive Conference rooms ensuring that computers, presentation data and conferencing solutions are in functioning order, and special event support if needed. Other responsibilities include: ResponsibilitiesProvide hands-on hardware and software support for Microsoft Windows 11, Office 365, Apple (iPad and iPhone) and Android end-user devicesAssist Executives with general IT system troubleshooting and supportInstall, configure, and test new hardware and software for end-usersConfigure and support mobile devices such as iPhones, iPads and Android mobile phonesAssist end-users in-person and remotely with various hardware and software issuesRespond to support requests via phone, email and/or other approved electronic mediaDeliver a high level of professional service and supportTake initiative to introduce technology to help business processes and improve productivityParticipate in regular training in the latest technologiesSome travel, including international, may be required (10%)Protect and maintain the privacy of employee personnel records including, but not limited to, personal compensation information about employeesPerform other duties and projects as assignedThis role is 100% onsite Monday Friday at this clients headquarters in Fort Worth, TX. They work a 9/80 schedule so you will have off every other Friday, however some availability after normal business hours might be required. Reliable transportation and ability to lift up to 30 lbs. is required.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC \"Know Your Rights\" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Executive Desktop Support Engineer - Onsite","City":"Fort Worth","ExpirationDate":null,"PriorityOrder":0,"Requirements":"3+ years of experience in desktop support Expert knowledge of MS Windows 11 operating systemsExpert knowledge of MS Office/O365 products including Teams, Outlook, Excel, Word, and PowerPointProficient in mobile device setup and management, both iOS and AndroidExperience in an IT Service Management environmentExperience with Citrix connection, troubleshooting, etc. Advanced understanding of personal computer hardware, software, and networkingAssociate or technical degree in Information TechnologyExcellent communication skills, both oral and written ability to effectively communicate technical concepts to non-technical audience Professional appearance and demeanor must be able to maintain confidentiality Ability to understand varying levels of urgency and react appropriatelyAbility to take Initiative, eagerness, and ability to learn good problem-solving skills","Skills":"MacOS knowledge Currently pursuing or intent to pursue a B.S. in Information Technology, Computer Science or Engineering, strongly preferredIndustry-related certifications preferred","Industry":"Desktop Support","Country":"US","Division":"IT","Office":null,"IsRemoteJob":true,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":28.0000,"SalaryLow":22.4000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}
A Fortune 500 aerospace and aviation client is looking for an Executive Desktop Support Engineer to join their team in supporting their Executive Leadership Team. In this role, you will be the... primary technical support contact for roughly 40 leadership team members (C-suite, Presidents, and their Executive Administrator Assistants) in addition to secondary technical support contact for VPs and special assignments as needed. You help schedule and coordinate times to migrate, install or resolve issues, ensure machines are properly updated and backed up, and assist with activation and configuration of smart mobile devices (iOS devices and some Android). You will maintain end of life hardware refresh, peripheral support, network port activation, mobile computing support, and hardware warranty repair. Perform, when necessary, Executive Home Support to resolve broadband, network, or computer related issues. Perform troubleshooting and meeting preparations for designated Executive Conference rooms ensuring that computers, presentation data and conferencing solutions are in functioning order, and special event support if needed. Other responsibilities include: ResponsibilitiesProvide hands-on hardware and software support for Microsoft Windows 11, Office 365, Apple (iPad and iPhone) and Android end-user devicesAssist Executives with general IT system troubleshooting and supportInstall, configure, and test new hardware and software for end-usersConfigure and support mobile devices such as iPhones, iPads and Android mobile phonesAssist end-users in-person and remotely with various hardware and software issuesRespond to support requests via phone, email and/or other approved electronic mediaDeliver a high level of professional service and supportTake initiative to introduce technology to help business processes and improve productivityParticipate in regular training in the latest technologiesSome travel, including international, may be required (10%)Protect and maintain the privacy of employee personnel records including, but not limited to, personal compensation information about employeesPerform other duties and projects as assignedThis role is 100% onsite Monday Friday at this clients headquarters in Fort Worth, TX. They work a 9/80 schedule so you will have off every other Friday, however some availability after normal business hours might be required. Reliable transportation and ability to lift up to 30 lbs. is required.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .