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Tesla is revolutionizing energy sustainability through cutting-edge engineering. We?re seeking a Senior Mechanical Engineer to lead mechanical design efforts for groundbreaking... More Engineering-Procurement-Construction (EPC) projects. This role is pivotal in developing next-generation production infrastructure, enabling unprecedented manufacturing scale and efficiency. If you thrive in fast-paced environments and are passionate about solving complex challenges, this is your chance to shape the future of sustainable energy. The position is in Houston, TX or Austin, TX.In this role, you will be asked to be the primary mechanical engineering lead for the design and engineering efforts to support construction of infrastructure development, from concept level to production.What You?ll DoLead all mechanical design and concept evaluations and decisions, leading to completion of construction drawings for permit and construction execution. Includes wet (cooling water) and dry (air) systems. Manage multiple projects throughout planning, design, bid, and construction phasesInterface with external Engineering, Procurement, and Construction (EPC) firms during bid and project execution phases as needed to ensure that designs and specifications meet our Engineering Standards. Drive support staff, internal and 3rd-party engineersMake technical assumptions, think independently to complete assigned work, and draw conclusions based on engineering judgementEffectively and proactively communicate project needs, changes, and status to internal and external team members. Develop and mentor less experienced engineering staffPresent design concepts and progress at project milestones (30%, 60%, 90%, IFC) design reviews to stakeholders and multi-discipline teamsAble to develop quantity take-offs and assist with cost estimating for projects in short time framesApply engineering fundamentals and a broad set of mechanical engineering tools to solve technical problems and create novel detailed designs for a wide range of mechanical and process systemsWhat You?ll BringBachelor's Degree in Mechanical Engineering or equivalent experienceMinimum 10 of years HVAC and Process Systems design experienceRegistered and in good standing as a Professional Engineer (PE) with active NCEES record and ability to acquire State PE licenseProfessional design experience in a wide range of project types including industrial cooling tower systems, chiller plants, boiler plants, office, mission critical/data centers, restaurant, high tech/R&D, bio-tech/pharmaceutical and industrialFundamental understanding of mechanical systems including, not limited to; Dehumidification Units, Air Scrubbers, Dust Collectors, Heat Exchangers (shell/tube, plate/frame, brazed fin), Chillers, Cooling Towers, Pumps, Compressors, process gas/fluid systems, Air Handling Units, Terminal Units, Fans / Blowers, Pumps, Control Valves and Instrumentation, Hazardous Exhaust, Dehumidification Units, Heat Recovery SystemsAdvanced knowledge of engineering design principles and applicable design guides and standards related to assigned engineering discipline. Including International Codes Council (ICC) Suite of Codes (codes including Building, Mechanical, Plumbing, Energy Conservation, Fuel Gas, and Fire Codes), ASHRAE Handbooks / Standards, SMACNA Standards, NFPA Standards, related ASME & ANSI codesProficient in the use of various computer programs such as HVAC load calculations in HAP, Microsoft Office Suite, Bluebeam, AutoCAD, Revit, Revisto, and NavisworksWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The Staff Agentic AI Engineer will provide crucial engineering leadership in the application of advanced Generative AI, supporting the revolutionization of healthcare by designing and implementing... More cutting-edge AI solutions. The Staff Agentic AI Engineer will be instrumental in developing systems that leverage Generative AI, particularly with GCP Vertex AI, Gemini, and related tooling, to create transformative products for users across the company's ecosystem. This role will focus on practical applications of AI, including Retrieval-Augmented Generation (RAG), the design of sophisticated grounding data structures, and the construction of robust pipelines for grounding and embedding.This position is within a flagship innovation team. The Staff Agentic AI Engineer should be a curious, adaptable, and forward-thinking engineer, comfortable navigating diverse technical ecosystems. The Staff Agentic AI Engineer will provide technical mentorship and foster a collaborative environment, translating complex AI concepts into actionable strategies for business stakeholders, product managers, and development teams.?Lead the design, development, and implementation of scalable, enterprise-grade Generative AI solutions on the Google Cloud Platform, with a strong focus on the Vertex AI suite.?Architect and build sophisticated Retrieval-Augmented Generation (RAG) systems to ground large language models in the company's proprietary and domain-specific data, ensuring response accuracy and relevance?Design and implement efficient data pipelines for preparing, processing, and embedding data for use in Vector Stores like Vertex AI Vector Search?Develop and apply innovative data grounding strategies and design the necessary data structures to connect LLMs with real-world, real-time information sources?Spearhead the exploration and implementation of Agentic AI concepts to create autonomous systems capable of complex reasoning and task execution.?Champion and integrate the Model Context Protocol to standardize communication between LLMs and external tools, enhancing system capabilities and interoperability.?Promote a collaborative team environment and work closely with colleagues to achieve business objectives.?Collaborate with stakeholders (e.g., business stakeholders, product owners, project managers, and end users) to understand functional and non-functional requirements for AI systems.?Lead investigations and solution proposals for complex development and design problems in the AI domain.?Guide team members in the scope of work estimation and forecasting for AI-related projects.?Perform proof-of-concept and proof-of-technology tasks to secure buy-in from cohorts and stakeholders for new AI initiatives.?Collaborate with team members to successfully execute development initiatives using Agile practices and principles.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

A School District client of Insight Global is seeking a Service Desk Analyst to join their collaborative and customer facing service desk team. This Service Desk analyst will be responsible for... More supporting district users with a wide range of technology needs, this role provides Tier 1 technical support through phone, online, and walk-up channels, resolving issues on first contact whenever possible. We are seeking an individual who is friendly and approachable, as well as professional with customer service support to any customers within the school district. Responsibilities include monitoring and processing Service Desk ticket requests while resolving common tier 1 and 2 tickets including password resets, basic desktop support, and other tasks that can be resolved using remote tools without escalating to experts. Specific responsibilities may include troubleshooting account access and multifactor authentication issues, video conferencing tools, applications, network connectivity, operating systems, device drivers, and other documented technologies and escalating when necessary. The role also performs Identity and Access Management (IAM) tasks to ensure timely and accurate access for new hires, transfers, and terminations, receives and routes calls and requests for the broader IT team, and maintains ownership of customer issues through resolution to ensure a high-quality customer service experience. Additional duties include coordinating hardware repairs with third-party vendors, processing RMAs, checking in and scanning new devices, documenting non-warranty repair expenditures, and assisting with continuous process improvement by identifying opportunities and supporting the creation of documentation for new technologies and processes. The Service Desk Analyst will need to perform all duties in accordance with established policies and procedures, exemplifies excellent customer service in every interaction, and completes other related responsibilities as assigned.We are looking for a detail-oriented, organized, collaborative individual with excellent problem solving skills. This position is direct hire position with a on-site schedule working 5 days a week in Thornton, Colorado. This position can support a salary range of $56,958 - $85,437 based on experience level. If interested, please apply!We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Our client is seeking an experienced Project Engineer, called onsite an Project Specialist, to support multiple technical projects within a federal construction environment. The ideal candidate will... More have a strong background in construction administration, project management, and financial oversight. This role requires collaboration across cross-functional teams, including engineering, construction, and finance, to ensure project success and compliance with federal regulations.Responsibilities/Job FunctionsProject Support:1.Assist multiple technical projects with full budget/finance information (for each project)2.Participate in project meetings to document status, action items, risks, and next steps3.Work together with Finance, Project Manager and Contracting Officer to maintain project budget (track costs) and status dashboards4.Assist with monthly invoice reviews (pencil requisitions) to verify the construction work completed is in line with the Schedule of Values, ensure that payments to the contractor are accurately based on the percentage of work completed on the project; check all the appropriate documentation and project records to support the invoice payment request; and finally cross-check any changes during the pencil walk are incorporated into the formal pay application 5.Document the technical, financial and personnel aspects of each project6.Manage the intake and distribution of construction project files, such as Submittals and RFIs7.Collaborate across cross-functional teams (engineering, construction, finance) to ensure project success Financial Responsibilities:1.Assist in development of plans, including spend plans, budget exhibits and reports2.Assist in responding to financial audit requests and the research and closing of unliquidated obligations. 3.Monitor and report execution performance against plans 4.Learn/perform division procurement transactions (PRs, MIPRs) amendments, obligations, de-obligations, and de-commitments5.Prepare or review supporting documents for procurement transactions (PRs, MIPRs) 6.Assist with extracting status of funds and other related reports7.File new work with previously filed documents Cross-Functional Collaboration:1.Work closely with cross-functional teams, including engineering, construction, and finance, to ensure project success.2.Ensure that all project documentation is accurate and up-to-date, including technical, financial, and personnel records.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We are looking for a highly motivated, creative Senior AI Engineer who thrives in a fast-paced environment who takes ownership from concept to production. In this role, you will work closely with... More product managers and AI platform engineers to turn evolving ideas into secure, scalable, and logically sound AI-powered features.You will be expected to operate with minimal supervision, make excellent technical trade-off decisions, and balance speed with engineering discipline. This role is ideal for an engineer who can adapt quickly, respond to changing priorities, and still deliver high-quality, production solutions where end users are already actively engaging with agentic experiences! Key ResponsibilitiesAI Feature Development & Ownership?Partner with a cross-functional team of engineers, data scientists, technical program managers, and product managers to deliver AI-powered products that change how productively customers and employees conduct their work. ?Design and implement the Agentic AI workflows from orchestration for reasoning, decomposing user requests, planning and managing tasks to agents, MCPs, tools and new agentic frameworks like A2UI that enable and scale such production workflows securely with considerations for error and exception handling and human-in-the-loop feedback.?Implement verification layers, citations, and security guardrails to ensure agents operate more predictably and safely under similar circumstances, akin to treating prompts as unverified code and model outputs as untrusted that requires validation?Translate rapidly evolving product needs and frequent pivots into clear technical designs and working implementations.?Build advanced Retrieval-Augmented Generation (RAG) pipelines and MCP and tool use capabilities, allowing agents to query databases, call internal APIs, and synthesize data from disparate sources?Lead technical direction and collaborate with different groups to define the roadmap for AI orchestration for internal and external facing agentic workflows ?Take end-to-end ownership of features, including experimentation, iteration, deployment, and operational support.?Rapidly prototype and iterate while ensuring production implementations remain robust and maintainable.Collaboration & Product Partnership?Partner closely with product managers to continuously refine feature scope, user experience, and technical feasibility.?Collaborate with AI platform engineers to leverage shared infrastructure, tooling, and standards.?Provide technical input that helps teams navigate tradeoffs in a dynamic, fast-moving delivery environment.?Act as a bridge between shifting product direction and stable technical execution.?Mentor other engineers and raise the bar for AI engineering practices across the organization.Engineering Rigor & Security?Ensure AI solutions are secure by design, even as requirements and priorities change.?Build systems that are logically sound, testable, and resilient under continuous iteration.?Apply strong software engineering practices, including testing, versioning, monitoring, and documentation.?Identify and mitigate risks related to model behavior, performance, reliability, and misuse.AI Systems & Integration?Develop and integrate AI solutions using modern techniques such as LLMs, retrieval-augmented generation (RAG), agents, MCPs and APIs.?Implement prompt engineering, evaluation strategies, and feedback loops to improve AI quality over time.?Integrate AI capabilities into existing applications, services, and workflows.?Monitor and continuously improve model behavior, latency, cost, and user outcomes in production.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Our customer is seeking a Mobile HVAC Engineer to join their team. This is a non-supervisory/ hourly / non-exempt role.The position involves maintaining and repairing HVAC, plumbing, electrical, and... More building mechanical systems to ensure maximum efficiency of building systems. The role requires expertise in various types of heating and air conditioning plants and associated equipment, along with a commitment to excellence in service delivery.Why You?ll Love Working With UsWe offer an outstanding benefits package that starts on day one:?Company truck + gas card for work-related travel?Tools, uniforms, and PPE provided?401(k) with company match?Health, dental, vision, and life insurance?Paid time off + parental leave?Employee assistance and discount programs?Tuition reimbursement + professional development supportResponsibilities? Ensure ongoing preventive maintenance and repair work orders on facility mechanical, electrical, lighting, and other installed systems, equipment, and other components.? Maintain, operate, and repair all HVAC systems and associated equipment, electrical distribution equipment, plumbing systems, building interior/exterior repair, and related grounds as it pertains to assigned client buildings.? Perform assigned facility inspections and due diligence efforts, reporting on as-found conditions impacting satisfactory client occupancy and operations.? Respond effectively to all emergencies. May require light travel during emergency events.? Operation, maintenance, and repair of all boilers, heaters, pumps, valves, and lines used in the distribution of steam and heated or processed water.? Maintain stock and inventory control.? Recommend improvements to the preventive maintenance program on an ongoing basis. ? Ensure the management team is informed of current building operations by compiling and submitting monthly reports. ? Study and become familiar with the various items of equipment for assigned client locations, and the methods required to use them properly to ensure required ongoing daily client activities. To include building automation systems, fire/life safety systems, and any other building-related equipment as needed. ? Recommend improvements to the preventive maintenance program on an ongoing basis. ? Recognize danger and safety hazards and propose methods to eliminate them or use the correct PPE in performing the task needed.? Comply with all applicable codes, regulations, governmental agencies, and company directives related to building operations and practicing safe work habits. ? Respond effectively to all emergencies. May require light travel during emergency events.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

This position is for a Platform Engineer supporting a federal client of Insight Global. The solution is a containerized, Kubernetes-based, multitenant hosting environment for hosting Army enterprise... More and tactical applications. The client is utilizing Kubernetes and potentially Red Hat OpenShift to implement a cloud-native, software-defined infrastructure across multiple global sites. The client provides value-added common and managed services built on top of the Kubernetes foundation, which hosted applications will require. Position Duties:? Work with Government engineers to develop and maintain the AECC Kubernetes-based architecture.? Develop, deploy, and maintain Infrastructure as Code (IaC) for the deployment and sustainment of the Kubernetes platform.? As applications are hosted on the solution, utilize IaC for the provisioning of customer namespaces and containerized workloads.? Provide daily administration of the Kubernetes platform, including patching and upgrading of all Kubernetes components (e.g., control plane, worker nodes, CNI plugins, CSI drivers, and CRI runtimes).? Configure and manage Container Network Interface (CNI) plugins (e.g., Calico, Cilium, OpenShift SDN) to ensure secure and efficient networking for Kubernetes workloads.? Deploy and manage Container Storage Interface (CSI) drivers to enable dynamic provisioning of persistent storage for containerized workloads (e.g., OpenShift Data Foundation, Ceph).? Monitor utilization of all container orchestration resources and notify the Lead when additional resources will be required.? Harden the Kubernetes platform per cloud-native best practices and the required government cybersecurity controls.? Troubleshoot and perform root cause analysis of any hosting platform issues, including Kubernetes networking, containerized workloads, persistent storage, and runtime issues.? Develop and maintain system, infrastructure, and process documentation (e.g., system diagrams, network topology, Kubernetes configurations, CSI driver configurations, CRI runtime configurations, standard operating procedures).? Provide on-call support for triage and resolution of after-hours production incidents.? Make recommendations for improvements to security, scalability, manageability, and performance across a wide variety of containerized network, storage, and compute services.? Build, configure, and administer Kubernetes clusters.? Implement and manage container registries (e.g., Docker Hub, Harbor, Red Hat Quay) for secure image storage and distribution.? Deploy and manage persistent storage solutions for containerized workloads (e.g., OpenShift Data Foundation, Ceph, NFS).The target pay rate for this position is between $60-70/hr and is based on experience.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The Territory Sales Manager is responsible for maximizing the share of territory through high volume outbound prospecting and inbound inquiry conversion to achieve activations.WHAT YOU'LL BE... More DOING:Sales Growth:? Develop and execute a strategic sales plan to achieve and exceed sales targets for Containers, Ground Level Offices, Singlewide Modular Structures, Complex Modular Structures (in certain markets) and value-added products. ? Approximately 40% of time will be spent on outbound prospecting, 30% on inbound inquiry conversion, and the balance on account development and in-person prospecting or customer visits? Identify and prioritize potential customers, industries, and market segments to pursue for business development.? Maintain a robust sales pipeline and consistently work towards converting leads into successful sales.? Pursue a high volume of top project and transactional opportunities while offering turnkey space solutions and value added products. Customer Relationship Management:? Build and maintain strong, long-lasting customer relationships through regular communication, site visits, and exceptional customer service.? Understand customer needs, provide product recommendations, and address inquiries or concerns promptly.? Collaborate with customers to create tailored solutions that meet their specific container and modular structure requirements.? Utilize SalesForce CRM system to track performance and manage customers collaborativelyMarket Analysis:? Stay up-to-date with industry trends, market conditions, and competitor activities within the territory.? Conduct market research and analysis to identify potential opportunities for growth and differentiation.? Provide feedback to the management team on market insights and customer feedback.Quoting and Pricing:? Employ a consultative selling approach where appropriate to maximize pricing and monthly lease rates.? Prepare accurate and competitive price quotes for potential customers.? Negotiate terms and conditions of sales agreements to ensure mutually beneficial outcomes.? Collaborate with internal teams to ensure seamless order processing and delivery.Reporting and Documentation:? Maintain detailed records of sales activities, customer interactions, and sales forecasts using CRM software.? Generate regular reports on sales performance, market trends, and competitor activity for management review.? Meet daily/weekly expectations on leading indicators to meet trifecta goals.Team Collaboration:o Collaborate with cross-functional teams, including operations, logistics, and customer support, to ensure customer satisfaction and successful project execution.? Provide guidance and support to colleagues when needed to achieve common sales objectives.Additional Duties and Functions as assignedWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We are actively seeking a Personal Computer Support Technician to join our team at Leidos as we strive to elevate and innovate our organization. Our mission centers on delivering user-focused IT... More solutions for our Centers of Medicare and Medicaid (CMS) customer base. This initiative demands continuous innovation and the ability to create seamless experiences across CMS systems, applications, and solutions. By proactively developing secure IT integrations and designs, we aim to unify end-user devices, infrastructure hardware, software, and applications, ensuring a smooth and intuitive experience for all users while safeguarding critical data.In this pivotal role, you will provide comprehensive support for computer workstations, printers, peripherals, and mobile devices. Success hinges on exceptional communication, technical proficiency, and analytical abilities. The ideal candidate will demonstrate a track record of resolving technical client issues within a service desk environment, possess strong troubleshooting skills, and be adept at analyzing data to identify the root causes of application problems. Collaboration is key, as you will work closely with both the Customer Support Service team and the Executive Support team to address user concerns promptly and professionally.As a member of our team, you will be expected to master all relevant products and actively contribute to new product features and testing initiatives. Your daily responsibilities will include diagnosing and resolving technical issues via phone and email, guided by our ticketing system, and ensuring timely and accurate support.- Under the guidance of the Customer Support (Tier 2) Lead, you will install, configure, troubleshoot, repair, and test a wide range of technology equipment?including workstations, printers, video teleconferencing equipment, and peripherals?in a multi-vendor setting, adhering to established policies, procedures, and Knowledge Base Articles (KBAs).- Perform software and hardware upgrades and repairs, offering recommendations for process improvements.- Support the Executive Support team by addressing executive user requests as needed.- Mentor Tier 1 agents on how to identify and categorize user issues, leveraging active listening and analysis to expedite future resolutions.- Continuously review and provide feedback on Tier 1 and Tier 2 knowledge articles, ensuring they empower Tier 1 agents to resolve customer issues independently, minimizing call transfers and accelerating solutions for end users.- Field calls directly from users and Tier 1 agents, delivering expert-level support, resolving tickets remotely, and prioritizing first-call resolution.- Train users on hardware, software, and mobile device usage in accordance with existing KBAs.- Monitor asset performance and take proactive steps to address issues.- Demonstrate initiative in identifying potential problems and responding before escalation.- Work independently and as a valued member of integrated teams.- Conduct root cause analysis and resolve complex issues.- Be available for after-hours or weekend support as needed, including on-call emergency support.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

What Will You Contribute?The Executive Assistant provides high-level administrative and operational support to senior leadership, ensuring seamless coordination across internal teams and external... More stakeholders. This role is critical to enabling strategic execution by managing complex calendars, preparing executive communications, and facilitating smooth operations across global locations. The ideal candidate is highly organized, proactive, and confident in engaging with C-suite executives and senior stakeholders.Responsibilities & Deliverables: Executive-Level Support? Manage dynamic calendars with precision, including scheduling across multiple time zones and coordinating high-priority meetings.? Arrange complex domestic and international travel, including itineraries, accommodations, and expense reporting.? Prepare and edit correspondence, reports, presentations, agendas, and meeting minutes with a high level of accuracy and professionalism.? Handle confidential communications and documentation with discretion and sound judgment.Strategic Coordination & Prioritization? Track key initiatives and ensure timely follow-up on strategic deliverables.? Anticipate executive needs and proactively manage shifting priorities in a fast-paced environment.? Prepare executive briefings and support alignment across business priorities.? Push back when necessary to protect time and ensure focus on top priorities.Global Stakeholder Engagement? Facilitate communication and relationship management across global teams, including coordination across multiple time zones.? Serve as a liaison between executives and internal/external stakeholders, ensuring timely and effective communication.Office & Location Support? Provide support for in office/offsite internal meetings (catering, booking offices, technology, organizing badges etc.) across sites and remotely ? Support event planning and coordination for internal meetings, offsites, and executive visits.? Enhance and follow processes to improve business efficiency and team collaboration.Required Skills & Experience:? Proven experience supporting senior executives, including C-suite, in a fast-paced, global organization.? Strong calendar management and organizational skills, with the ability to prioritize and multitask effectively.? Experience working across multiple time zones and supporting global teams.? Industry experience in banking, financial services, or technology is a strong plus.? Proficiency in Microsoft Office Suite and collaboration tools (e.g., Teams, Zoom, SharePoint).? Excellent interpersonal and communication skills, with the ability to build relationships and influence at all levels.? Demonstrated ability to be proactive, take initiative, and push back when needed to ensure alignment and execution.? Ability to manage sensitive information with discretion and professionalism.Event planning or coordination experience is preferred.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less