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We are looking for a highly motivated, creative Senior AI Engineer who thrives in a fast-paced environment who takes ownership from concept to production. In this role, you will work closely with... More product managers and AI platform engineers to turn evolving ideas into secure, scalable, and logically sound AI-powered features.You will be expected to operate with minimal supervision, make excellent technical trade-off decisions, and balance speed with engineering discipline. This role is ideal for an engineer who can adapt quickly, respond to changing priorities, and still deliver high-quality, production solutions where end users are already actively engaging with agentic experiences! Key ResponsibilitiesAI Feature Development & Ownership?Partner with a cross-functional team of engineers, data scientists, technical program managers, and product managers to deliver AI-powered products that change how productively customers and employees conduct their work. ?Design and implement the Agentic AI workflows from orchestration for reasoning, decomposing user requests, planning and managing tasks to agents, MCPs, tools and new agentic frameworks like A2UI that enable and scale such production workflows securely with considerations for error and exception handling and human-in-the-loop feedback.?Implement verification layers, citations, and security guardrails to ensure agents operate more predictably and safely under similar circumstances, akin to treating prompts as unverified code and model outputs as untrusted that requires validation?Translate rapidly evolving product needs and frequent pivots into clear technical designs and working implementations.?Build advanced Retrieval-Augmented Generation (RAG) pipelines and MCP and tool use capabilities, allowing agents to query databases, call internal APIs, and synthesize data from disparate sources?Lead technical direction and collaborate with different groups to define the roadmap for AI orchestration for internal and external facing agentic workflows ?Take end-to-end ownership of features, including experimentation, iteration, deployment, and operational support.?Rapidly prototype and iterate while ensuring production implementations remain robust and maintainable.Collaboration & Product Partnership?Partner closely with product managers to continuously refine feature scope, user experience, and technical feasibility.?Collaborate with AI platform engineers to leverage shared infrastructure, tooling, and standards.?Provide technical input that helps teams navigate tradeoffs in a dynamic, fast-moving delivery environment.?Act as a bridge between shifting product direction and stable technical execution.?Mentor other engineers and raise the bar for AI engineering practices across the organization.Engineering Rigor & Security?Ensure AI solutions are secure by design, even as requirements and priorities change.?Build systems that are logically sound, testable, and resilient under continuous iteration.?Apply strong software engineering practices, including testing, versioning, monitoring, and documentation.?Identify and mitigate risks related to model behavior, performance, reliability, and misuse.AI Systems & Integration?Develop and integrate AI solutions using modern techniques such as LLMs, retrieval-augmented generation (RAG), agents, MCPs and APIs.?Implement prompt engineering, evaluation strategies, and feedback loops to improve AI quality over time.?Integrate AI capabilities into existing applications, services, and workflows.?Monitor and continuously improve model behavior, latency, cost, and user outcomes in production.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is partnering with a large local utility as they grow their Electric Engineering organization to support the surge in electricity demand, driven by AI-focused data centers, rapid... More electric vehicle (EV) adoption, and massive grid modernization efforts. We are looking for Journey Level Civil Project Engineer to join the The Substation Civil Engineering department. This department is responsible for civil work for all PG&E substations. This includes the design of foundations, structures, grading, equipment seismic qualification, Spill Prevention Control and Countermeasure (SPCC) plans and modifications, and seismic retrofit of buildings and equipment support structures. Responsibilities include but aren?t limited to: - Assists with or conducts project walkdowns and works with project team, including both internal and external clients, to establish scope of work, schedule, and cost commitments. - Gathers technical information from field data and project team. - Prepares cost estimates. - Investigates resources required to complete engineering and project-related tasks - Establishes engineering schedule. - Prepares project forecast for engineering, tracks progress, updates as needed, and provides periodic updates. - Provides guidance to design and contractor team members, and reviews design and technical documents. - Coordinating with other lines of business, ensures designs and technical documents meet appropriate criteria, quality, and job scope. -Approves revisions to existing drawings for routine projects. - Procures long-lead time material for assigned projects. - Under direction, reviews and approves project material procurement list, vendor drawings, equipment specification updates, and engineering material requests. - Participates in periodic design review meetings. - Coordinates project activities with other disciplines for routine projects. - Under direction, provides construction support and evaluates and makes recommendations to resolve field construction problems. - Provides technical expertise and performs engineering analyses, studies, and develops conceptual designs. - Presents findings to internal organizations, contractors, and outside vendors. - Conducts walkdowns and design review meetings. - Prepares written technical documents such as design criteria, specifications, and reports. - Develops, evaluates, and recommends alternative project proposals - Solicits, prepares, and evaluates contracts and proposals from engineering consultants. Reviews consultant contracts for technical compliance. - Interprets and applies applicable codes and regulations. - Participates in the development of effective restoration plans. Assists in root cause analysis. - Approves reports, new drawings, and revisions to existing drawings for projects. - In emergencies, promptly responds to facility failures. - Represents PG&E to government bodies as required for assigned projects.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

As a Fluids Ground Support Equipment (FGSE) Design Engineer, you will have the opportunity to leverage your creative background and expertise to help develop our client?s next generation of launch... More sites, test stands, and production equipment supporting our client?s entire fleet of launch vehicles and spacecraft. You will work in small collaborative groups on fluid system design, installation, maintenance, and operation across various facilities. This work includes preliminary and detailed design, installation, startup support, system baselining, performance analysis, and recommending upgrades.RESPONSIBILITIESDesign of ground fluid systems includes developing P&IDs, tube & pipe sizing calculations for cryogenic, multiphase, compressible & incompressible fluids, valve/fitting/component specification and selection, design for critical safety equipment, basic control philosophy for system modifications, pipe & equipment coating & insulation specification, and moreManage the fabrication, installation, checkout, and operation of these systemsCoordinate & plan fabrication/construction with the GSE technician team, including but not limited to:Providing P&IDs and dimensional drawings for systemsGenerating drawings and work instructionsPlanning/scheduling upcoming workConsideration of technician feedback in the design phaseProvide on-the-ground support and direction to build teamsCoordinate with and perform work according to policy, procedures, and specifications established by the Ground Support Equipment design teamMaintain a high level of understanding of relevant requirements, engineering codes, and piping standards including launch range requirements and ASME B31.1, ASME B31.3, ANSI, API, and applicable NFPA standardsParticipate in and lead internal design reviews and operations readiness reviews, as well as represent our client during external design reviewsPerform activation testing of your systems including determining test objectives, test requirements, detailed procedure writing with a focus on safety, executing test plans and procedures, and working with other teams as necessaryMaintain and upgrade fluid systems as necessary, including crafting preventative maintenance plans for systems & equipmentTroubleshoot fluid systems for nonconformances, using the company?s nonconformance reporting system to engineering instructions, i.e. dispositions and work stepsTravel to test and launch sites, as required, to support company objectivesWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a CAD Drafter for a leading downstream / midstream energy client. This individual will support a large-scale initiative to modernize and standardize utility system drawings... More across multiple refinery sites. The role focuses heavily on AutoCAD drafting, data cleanup, and preparation of drawings for GIS integration. This CAD Specialist will support utility system mapping across 15 refining sites. This is a central role focused on cleaning, organizing, and standardizing CAD utility drawings so they can be reliably imported into ArcGIS Pro and used to build an Esri Utility Network. This is an excellent opportunity for a CAD professional looking to expand into GIS-adjacent work while contributing to high-impact infrastructure and mapping projects in an industrial environment. This person?s day to day job functions will include but not be limited to: ?Utility CAD cleanup and standardization?Standardize layers, linetypes, colors, naming conventions, and drawing organization to an agreed site/program standard?Standardize blocks/symbols (block naming, insertion behavior, attribute usage where applicable)?Normalize annotation and ensure consistent feature representation across drawings (points/lines/polygons as appropriate)?Drawing consolidation and system ?stitching??Combine multiple utility drawings into a single cohesive system deliverable (or a consistent deliverable set) that represents an end-to-end utility network?Reconcile overlaps, gaps, misalignments, and inconsistent conventions between adjacent drawings or different source packages?Cross-site coordination (15-site support model)?Coordinate with Designers across MPC sites to identify, collect, and confirm the right CAD sources, redlines, and supporting references for each utility system?Track intake status, follow-ups, and open questions with site contacts to keep work moving and reduce rework?CAD deliverables for GIS ingestion?Partner with GIS/data integration resources to ensure CAD outputs align with downstream ingestion needs (clean layers, consistent blocks/symbols, logical separation of content, and clear naming)?Provide handoff notes and documentation that explain what was changed, what assumptions were made, and what issues remain unresolved?Quality assurance / quality control?Perform QA/QC checks for completeness and consistency (missing layers, duplicate/incorrect blocks, stray geometry, annotation issues, etc.)?Maintain an issues log and resolution notes to support repeatability and auditability?Efficiency and automation (as applicable)?Use batch processes and/or scripting to accelerate repetitive cleanup work when appropriateWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for a Sr. Fab Equipment Technician with a key focus in equipment & tool ownership experience to work on site in Austin, TX and support the strategy and introduction of... More products based on unique and highly differentiated capabilities of a preeminent foundry for semiconductor systems and defense electronics companies. Their mission is to advance the state-of-the-art in critical semiconductor domains such as advanced packaging, and in the process to help restore U.S. leadership in semiconductor manufacturing. They are developing cutting-edge semiconductor manufacturing technology that will define future roadmaps of semiconductor devices including logic, memory, 3D packaged devices, including thermal management, etc. In this position, the candidate is expected to wear multiple hats for successful start-up of packaging foundry. The candidate will work with engineers and other technicians responsible for FAB set up and sustaining manufacturing.Responsibilities:Run equipment on daily basis as per instructions from EE or Sr. Techs. Generate data and store/interpret tool data for broader use for EE or others. Identify tool related problems and fix it as per guidance or under guidance. Conduct daily FAB walks for tool 5S and fix safety issues. Interpret tool signals and respond as per instructions.Manage inventory of spares, parts and other components for a tool. Learn tool PM and assist in tool PM and BM procedures. Interpret tool signals and respond as per instructions.Coordinate with other technician?s daily tool status. Coordinate abnormal tool signals, alarms with EE and Sr. techs and assist in fixing the alarms/signals. Learn how to bring tool back to safety operating mode from PM/BM/Alarms. Assist in part of tool installation or various tool installations as per guidance from EE or Sr. techs. Take various tool measurements or signals and communicate for efficiency, safety and continuous operation of tools.Take training classes to expand knowledge base within same tool or other tools. Acquire certification to perform normal, routine, daily equipment tasks. Learn support equipment for a tool and maintain continuous operations.Generate ideas for multiple tool performances and improvement projects. Install interlocks and FDC signals for performance enhancement.Execute projects with help of levels I and II technicians. Improve safety, efficiency, and reduce cost.Coach and mentor levels I and II technicians. Create procedures for tool development/manufacturing swing and train people. Create Technician I and Technician II certifications and teach the classes.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

This is a full-time, permanent onsite opportunity with our client located in Cincinnati, OH.If you?re a proven restaurant leader who enjoys developing people, engaging with guests, and driving... More results across multiple outlets, this role offers the opportunity to make a real impact in a high-energy, guest-focused environment.We are seeking a Multi-Outlet Restaurant General Manager to lead a high-energy Sports Bar & Grill and Beverage Department, which includes three distinct outlets. In this role, you?ll be responsible for the full scope of the outlets business, including Front and Back of House operations, marketing, sales, financial performance, HR, and facility upkeep. You?ll serve as the hands-on leader setting the tone for service excellence, building and motivating strong teams, and creating a culture rooted in accountability, ownership, and pride in the operation. Key Responsibilities:Operations & Financial Performance- Own all aspects of multi-outlet operations, including staffing, training, service execution, cleanliness, maintenance, scheduling, and administrative oversight.- Drive financial results by managing budgets, controlling labor and F&B costs, and increasing revenue through menu optimization, service improvements, portion control, and waste reduction.- Ensure operational excellence through strict food safety and sanitation compliance, routine audits and inspections, policy enforcement, and close partnership with leadership and the Beverage Manager.Guest Experience- Own the end-to-end guest experience, ensuring consistently high standards for product quality, service execution, and timing while addressing guest feedback in real time.- Maintain a strong on-floor presence, actively engaging with guests and setting the tone for exceptional hospitality.- Organize restaurant operations to ensure efficient service flow, consistency, and adherence to brand standards.Human Resources (People & Leadership)- Lead all aspects of team member relations, including hiring, training, coaching, performance management, recognition, and retention.- Create a high-engagement culture by setting clear expectations, driving accountability, and supporting continuous development.- Provide consistent, honest feedback and establish operational guidelines that support effective recruiting and long-term team retention.Compensation & Benefits:- $85,500 to $100,000 annually, based on experience, skills, and education.- Comprehensive benefits package including medical, dental, and vision insurance, 401(k) with company match, paid time off and more!We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for a Business development Manager to support one of the leading commercial real estate firms in the world. In this role you will be responsible for developing and closing... More new business opportunities within target market sectors while providing quality service. This job is part of the Sales function, who are responsible for the design of sales solutions that are presented and sold to potential, new and existing clients. What You?ll DoNegotiate and successfully close sales opportunities to meet and exceed agreed sales targets within the target markets agreed by the Business Development Director and Divisional Managing DirectorDevelop and build long-term professional customer relationships with existing, new and potential clients. Maintain excellent relationships and after sales support to build mutual confidence in line with the agreed business strategyIdentify and build a long term active pipeline, exploring both existing markets and targeting new market opportunitiesUse innovative means to develop new sources of profitable businessTake complete ownership of, develop and deliver exceptional sales and tender documents and presentations, in line with Company standards. Generate tenders and relevant document preparation, using the specialist support functions (procurement, HR, QHS etc.) as well as local managers and the Business Development ManagersRaise the company and business profile by representing this Commercial Real Estate Client at industry events, high level networking and promoting an image of professionalism at all timesKeep up-to-date with industry developments, maintaining awareness of competitor activity and market trendsEnsure that the BU Leader is fully aware of all activities. Liaise regularly with the Sales Director to ensure they are fully updated on all sales activities and potential new business opportunities. Ensure that specialist functions e.g. HR, QHS and Commercial are advised of any new potential business to ensure complianceEnsure that appropriate sign-offs are adhered to when considering new business opportunitiesMaintain records and relevant contract documentation in the support of tenders and re-bids for the BusinessDeal promptly and professionally with all pre-qualifications. ? Support re-bids and variations for existing clientsThis is not a comprehensive list of job requirements, additional tasks may be included.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking to hire an Interim CFO for a County's administration.This is a temporary Interim role working onsite in Norristown, PA. The Department of Finance provides financial... More administration of the County?s governmental operations, including budgeting, general accounting, grants administration, debt management, cost allocation, financial reporting, and support of the annual financial audit. The Chief Financial Officer provides financial guidance to the County Board of Commissioners, Chief Operating Officer, and Department Heads, ensuring compliance with all Federal, State, and Local regulations as it pertains to the financial management of the County.This position serves in an executive-level capacity, providing strategic financial planning, preparation of the annual budget and capital improvement program, policy development, and position papers. The work requires that the employee has deep knowledge, skill and ability in all aspects of governmental accounting, public finance, budgeting, and financial analysis, as well as an ability to interpret and communicate complex financial and operational issues to diverse audiences.ESSENTIAL DUTIES AND RESPONSIBILITIES-Prepare the Annual Comprehensive Financial Report (ACFR) in conjunction with the Controller?s Office and external auditors which complies with Generally Accepted Accounting Principles (GAAP) and the Government Finance Officers Association policy of transparency, full disclosure and accountability for the County finances.-In collaboration with the Chief Operating Officer, oversee preparation and administration of a comprehensive annual budget and five-year capital improvement program that aligns with the County?s long term strategic plan.-Responsible for clearly communicating budget policy and financial updates to internal and external stakeholders on a regular basis. -Oversee the issuance of new debt, including review of financial documents and coordination with the County?s financial advisor and bond counsel; preparation of bond rating presentations and analysis of financial impact; monitor compliance with Federal arbitrage laws and Electronic Municipal Market Access (EMMA) filings.-Represent the County to external governmental agencies and organizations; participate in outside community and professional groups and committees; provide technical assistance as necessary.-Advise and provide analysis to the Board of Commissioners on budgetary and fiscal matters and government legislation.-Conduct in-depth financial analysis, forecasting, and scenario-modeling to inform decision-making and identify potential risks and opportunities.-Develop and implement technology and tools to assist with financial reporting, financial planning and analysis capabilities across the organization.-In collaboration with the Solicitor?s Office and Human Resources, oversee the County Insurance and Risk Management Program and assist with evaluation of insurance policy renewals.-Establish and maintain financial policies and records, to meet the County Code requirements as well as modern accounting and auditing practices, in accordance with GAAP for all the County fiscal operations.-Engage the Board of Commissioners collectively and individually and keep Board members fully informed on significant issues that impact County finances and operations.-In collaboration with the Controller?s Office, provide financial oversight of the County?s Employees? Retirement Plan and serve as the liaison to external investment managers.-Establish and maintain appropriate accounts in banks and other financial institutions to comply with federal and state reporting requirements.-Coordinate with all County departments with respect to accounting matters, financial reporting and budget monitoring. -Assist the County Solicitor and outside labor employment counsel with the collective bargaining process, labor contract negotiations, financial modeling and preparation of proposals for County?s union employee groups. -In partnership with Human Resources, monitor and evaluate County?s self-insured medical benefit plan, and develop annual budget for fringe benefits.-Provide strategic leadership to the Finance Department by setting priorities, coaching and developing staff, promoting a culture of continuous improvement, and ensuring high standards of professional practice, collaboration and accountability. -Perform other and additional duties and work as may be directed by the Board of Commissioners in furtherance of the fiscal management of the County?s financial matters and funds.-Provide strategic financial input and general advice on all issues affecting the County, including evaluation of potential partnerships, acquisitions, dispositions, new programs, pension fund investments.-Promote, secure, and preserve the financial interests of the County.-Perform related work as required.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

An international law firm spanning across the US/Europe/Asia is looking for an onsite Tier 2 Service Desk Analyst to join their 365, 24x7 Service Desk. The Service Desk supports roughly 3000+ end... More users. This analyst will sit onsite in the Boston MA office 5 days a week - The shift is 8-5pm EST. This role will primarily focus on 1st and 2nd level support handling software issues and more complex issues that may not have a KB written and it needs to be researched. Each field office has their own Desktop techs and this role will be a part of the Service Desk team - this team is encompassed of a virtual Tier 1, a virtual Tier 2 Application Support team and now onsite Tier 2 analysts. The onsite analysts can escalate internally to the virtual Tier 2 App team or to the Desktop team as needed. It is expected that this resource will be able to handle virtual and in-person live support. This resource will serve as one of the "faces" in person for the rest of the virtual service desk, so relationship building is key in this position. We want the end users to have a local onsite technician that they know. They won't be expected to be desktop support as there is another team responsible but more so be a trusted local Service Desk member and be able to connect with end users on a personal level. The firm is in the Top 50 largest law firms in the world; they focus on corporate, litigation, intellectual property, fund formation, public markets, employment, life sciences (#1 law firm for tech and life sciences IPOs), clean technology, real estate, financial services, retail, regulatory and energy practices. The firm received the following awards form Fortune Magazine: Best Companies to Work For, Best Workplaces for Women, Best Workplaces for Flexibility, Best Workplaces for Giving Back, and Best Workplaces for Parents.The Service Desk analyst will serve as the front line for the firm and will assist the organization in managing processes for Incident, Change, Service Request and Problem Management.We are seeking folks who are customer service-oriented, high energy, professional, and eager to learn new technologies. The total team of agents will be handling roughly 400-500 contacts a day (roughly 12-14/hr); roughly 33% of tickets are calls into the Service Desk, and 67% are emails coming in that will be allocated for scheduled calls. This role will require 1 day a month on the phone queue, but the majority of this role is technical research for complex issues, learning about more complex software support instances and staying up to date on new technologies being brought into their environment.Since this is a 365 desk there will be opportunities for the analyst to volunteer to work a holiday for 1.5 pay. The analyst will also accrue up to 10 days PTO to use. This role is a multi-year long engagement. Responsibilities:Provide responsive, timely and high-quality support to corporate customers regarding their technical inquiries, driving ownership and resolution of issues through critical thinking, technical proficiency, and excellent communication.- Research, resolve, and respond to complex questions received via emails, chat, and collaboration tools, providing support on the computing and collaboration environment, including the following systems, platforms, or technology:-Microsoft Office 365 Account Support, Password Resets, etc.-Windows 10; PC Laptop, Desktop and Mobile Device support-MS Office Productivity Suite functional support-Collaboration tools including but not limited to Zoom-Remote support toolsets including: ProxyPro-Support of Audio-Visual teleconference systems, equipment, and scheduling, such as Zoom Rooms-Acquire and maintain knowledge of updated supported platforms and releases, current support policies, and methods of support delivery, to provide technically accurate solutions to customers.-Attend structured and unstructured (shadow, OJT) training sessions offered within the group and assist in training workshops, as well as weekly Team training sessions.-Utilize ITSM ticketing system (such as ServiceNow) to classify, prioritize and enter details of each working interaction with appropriate level of detail and attention to completeness, accuracy, and grammar.-Participate in team projects that enhance the quality or efficiency of Service Desk service.-Average handling time ~9-13 minutes, handling 12-14 contacts/hourly.-Accurate troubleshooting notes, multi-tasking - documenting and troubleshooting simultaneously- The shift is 8-5pmCompensation: $28-33/hr. Exact compensation may vary based on several factors, including skills, experience, and education.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for a sharp Executive Assistant to join their client in Downtown Chicago. This role will support the VP of Auto Insurance with their day-to-day needs as well as other... More executive staff members/senior leadership (about 10 people across functions). The ideal candidate should be highly organized, self-motivated professional capable of managing their workload in a fast-paced corporate environment.Responsibilities: *Manages complex schedules, calendar, make travel arrangements (airline, car service, rental car, hotel, etc.), order office supplies/equipment, prepare expense reports, reserve, and prepare facilities and catering. *Assist with employee communication *Support the employee engagement team *Anticipate the needs and use discretion when setting priorities to keep the leadership team updated and aware of meetings, agendas, travel, upcoming events, incoming emails, and letters. *Act as a liaison between the leader and employees, clients, and all external contacts, by utilizing good judgment in determining when to act independently and when to refer matters for further attention. *Plan and manage leadership meetings and conferences as requested *Prepares, edits, and formats correspondence, communications, presentations, and other documents, including those of a confidential nature *Ensure executives' time is leveraged most effectively and ensure alignment across direct reports. *Manages meetings, understand context, capture major takeaways and drive follow-up actions.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less