Job Search Results for Employment

Insight Global is seeking a Growth Specialist for our client, a nonprofit technology social enterprise headquartered in Cleveland that has built and now operates America?s fastest-growing... More community-based broadband network. The Growth Specialist will play a key role in expanding access to high-speed home internet across Cleveland by helping new customers subscribe to our client's internet service. This role will focus on high-volume outbound calling, community outreach, and lead follow-up to identify potential subscribers and guide them through the process of signing up for service. The Growth Specialist will work closely with the Customer Experience and Installation teams to ensure customers understand installation requirements and experience a smooth onboarding process. Success in this role will require strong communication skills, persistence, task orientation, and a genuine interest in helping connect Cleveland residents to superior internet service that supports work, education, and daily life.Responsibilities:- Contact potential customers from a provided list to introduce our home internet services and schedule installations.- Conduct high-volume outbound calls to follow up on leads generated from marketing campaigns and community outreach.- Utilize sales tools such as HubSpot with Serviceability Score (Serviceability Tool) to prioritize high-scoring leads and eliminate those not qualifying.- Conduct basic market and competitor research to better understand customer needs and position our service as a strong solution.- Build rapport with potential customers, explain service benefits, and address concerns or objections.- Guide customers through the process of signing up for our internet service, ensuring they understand installation requirements and what to expect during the installation process.- Proactively schedule installations and coordinate with internal teams to ensure timely service delivery.- Address customer concerns to reduce last-minute cancellations and improve conversion rates.- Provide excellent customer service to maintain customer satisfaction and support long-term relationships.- Meet outreach and subscriber growth targets through direct outreach and follow-up activities.- Track sales activity, customer interactions, and outcomes in HubSpot and provide regular reports to leadership.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Our client is looking for a Senior Manager, LACE to join their team in Charlotte, NC. This is a key transformation leader responsible for driving organizational adoption of Agile Ways of Working... More across the enterprise. This role is pivotal in shaping how the client delivers value, scales agile practices, and builds a culture of collaboration, innovation, and operational excellence. This role combines change management expertise, executive influence, and deep Lean-Agile knowledge to guide senior leaders (VP and Executive levels) toward a shared operating model and measurable performance outcomes. This leader proactively identifies cross-team friction, systemic bottlenecks, and alignment gaps, and partners with leaders and delivery teams to remove impediments, improve flow, and elevate operational excellence. They serve as a strategic coach, trusted advisor, and catalyst for cultural and behavioral change. Responsibilities:?Coach Executives, VPs, and senior leaders on Lean-Agile principles, operating rhythms, and leadership behaviors that enable transformation success.?Facilitate executive workshops, portfolio alignment sessions, and quarterly business reviews (QBRs) to ensure strategic clarity and cohesive prioritization.?Provide data-driven insights and thought leadership that shape decision-making at the highest levels.?Lead the change management strategy for Agile adoption, including communications, stakeholder alignment, readiness assessments, and organizational impact management.?Design and deliver enterprise change roadmaps that support mindset, process, and structural shifts.?Develop and socialize success metrics that measure cultural adoption and maturity.?Diagnose friction points across teams, value streams, and functions to identify systemic blockers.?Facilitate root-cause analysis, value-stream mapping, and improvement workshops to enable flow and throughput.?Partner with Product, Technology, and Business Operations to drive consistent execution patterns and cross-functional collaboration.?Contribute to the evolution of Agile practices, playbooks, guardrails, and governance frameworks across the enterprise.?Ensure alignment between Strategy, Portfolio Management, ARTs/Teams, and Executive Leadership.?Support the definition and rollout of metrics dashboards, maturity assessments, and health indicators.?Lead Agile training, communities of practice, and leadership enablement sessions that foster scalable internal capability.?Mentor Agile Coaches, RTEs, Product Managers, and other roles across the organization.?Promote a culture of psychological safety, experimentation, learning, and continuous improvement.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a Salesforce Developer to join our Evergreen team. This role is focused on building scalable solutions on the Salesforce platform using strong platform fundamentals, data... More modeling, and app building capabilities. The ideal candidate is highly capable across declarative tools and platform configuration, with light-to-moderate coding as needed (not heavy Apex). The developer will partner closely with stakeholders and the Salesforce team to deliver enhancements, improve processes, and support reliable releases. Key ResponsibilitiesPlatform Solution Delivery ?Design and build Salesforce solutions that align with business needs using platform best practices and a low code-first approach. ?Deliver functional enhancements using declarative capabilities (e.g., automation, validation rules, security controls, app configuration) to meet project objectives. Data Modeling & Architecture?Design and maintain scalable data models (objects, relationships, record types, field strategy) to support reporting, process efficiency, and long term maintainability.?Partner on data architecture decisions and promote data integrity through governance, standards, and thoughtful design.Security & Access Design?Contribute to a secure, maintainable org by helping implement and support Salesforce security patterns (profiles/permission sets, sharing, and access controls) in alignment with business requirements. App Building (Platform Builder Strength)?Build and enhance Salesforce apps and user experiences in Lightning, focusing on usability, consistency, and adoption.?Leverage deep experience with Salesforce Platform App Builder / Platform Builder fundamentals to deliver scalable configurations and reusable patterns.Collaboration & Requirements?Work with project managers, solution architects, admins, and stakeholders to gather requirements, define approach, and support project plans/timelines. ?Translate business needs into effective tools within Salesforce, balancing speed, quality, and maintainability. Integrations (Support / Configuration-Oriented)?Support integrations between Salesforce and other systems using APIs (REST/SOAP) by partnering with technical teams; contribute to mapping, validation, and troubleshooting as needed. Quality & Release Support?Participate in testing/QA activities to ensure robust solutions; support UAT and defect resolution. ?Support deployments across environments using standard release tools and processes (e.g., change sets and structured release practices; DevOps tooling where applicable). Documentation & Continuous Improvement?Create and maintain technical/process documentation to support platform operations and future enhancements. ?Stay current with Salesforce releases and recommend platform/process improvements.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

As an Electrical Construction Project Manager, you will play a critical role in managing and executing electrical construction projects from start to finish. You will collaborate closely with the... More Design team, subcontractors, and other key stakeholders to ensure successful project completion on time, within budget, and according to specifications. Your technical expertise, organizational skills, and ability to communicate effectively will be crucial as you coordinate and facilitate various aspects of the construction process. Responsibilities?Oversee electrical systems and energization across all phases of construction, ensuring work is completed according to safety guidelines and quality standards?Track site execution, inspections, and contractor quality control to ensure compliance with internal Quality Assurance and commissioning procedures?Expedite solutions to design clashes in collaboration with the design team, and address any foreseeable issues by field-verifying conditions against contract documents?Monitor project costs and compare actual expenses to the budget, identifying cost-saving opportunities and recommending value engineering alternatives?Review, generate, and submit Requests for Information (RFIs) and Submittals; track contractor invoices and manage project schedules based on project documents?Lead project buy-out, including developing bid packages, working with procurement to issue RFPs, writing contracts and scopes of work, and issuing work orders?Ensure compliance with regulatory requirements, industry standards, and local codes, while maintaining clear communication with all stakeholders, including contractors, Design/Engineering teams, and QA/Commissioning Requirements?Degree in Electrical Engineering or equivalent experience?7+ years of experience in commercial construction, project management, or engineering?Experience managing projects in large manufacturing plants, industrial environments, or similar sectors?Strong knowledge of electrical construction practices, codes, regulations, and safety protocols?Ability to solve complex problems, multitask effectively, and prioritize project objectives?Willingness to work long hours, with a tenacious and ambitious approach to project goals?Experience with large-scale EPCI (Engineering, Procurement, Construction, and Installation) projects and a Professional Engineering (PE) license is a plusLooking for someone who has experience in electrical utilities. Large cable pulls, large equipment installs ( transformers, switchgear, VFDsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The Operations Manager is the operational lead for a multifamily energy efficiency program, responsible for overseeing inspections, engineering, and QA/QC activities to ensure high-quality,... More compliant, and timely program delivery. This role provides senior-level leadership, manages cross-functional technical teams, and serves as a key point of contact for the utility client and subcontractors on operational and technical execution.This position requires strong judgment, attention to detail, and the ability to manage complex workflows and priorities in a fast-paced program environment. The role also requires strong technical engineering knowledge to oversee engineering reviews, interpret program technical guidelines, and ensure measures meet utility program requirements.Essential Duties and ResponsibilitiesOperational Leadership & PlanningLead day-to-day program operations across inspections, engineering reviews, and QA/QC.Forecast inspection volumes, staffing needs, and engineering workloads to support current and future program years.Identify and implement process improvements, standardization, and automation opportunities.Negotiate and oversee contracts with subcontractors, including developing a seasonal volume management strategy.Performance & Risk ManagementMonitor key operational KPIs including inspection pass/fail rates, turnaround times, reinspection trends, and pipeline aging.Identify operational and compliance risks early and drive corrective actions.Oversee root cause analysis and resolution of recurring technical or process issues.Oversee inspection and engineering pipelines to ensure timely assignment and completion of work.Identify and resolve bottlenecks by coordinating across internal teams and external partners. Technical Engineering Oversight Provide technical oversight of engineering reviews to ensure energy savings calculations, measure eligibility, and project scopes comply with utility program technical guidelines.Review complex or high-cost projects and provide engineering judgment on measure applicability, savings assumptions, and cost-effectiveness.Support resolution of technical questions related to HVAC systems, electrification technologies, controls, lighting, envelope measures, and other energy efficiency technologies.Ensure engineering documentation, calculations, and technical reviews meet program standards and audit requirements.Provide guidance to engineering and inspection teams on interpretation of technical manuals, program rules, and engineering best practices. Team Leadership Provide leadership and direction to Engineering and Inspection Leads and their teams.Oversee scheduling, staff training, workload balancing, and resource planning across technical teams.Set clear priorities and performance expectations while supporting team development.Client & Stakeholder Coordination Serve as a primary operational contact for the utility client on field execution, inspection issues, and engineering clarifications.Support resolution of inspection exceptions, technical disputes, and measure eligibility questions.Partner with staff to develop strong working relationships with stakeholders, ensuring positive contractor experience with engineering, inspection, and QAQC processes.Program Design & Continuous ImprovementProvide input on inspection protocols, engineering review criteria, and QA/QC standards.Support updates to operating procedures and QA/QC documentation.Incorporate QA/QC findings and audit feedback into ongoing program improvements.Develop training resources and SOPs for inspectors and engineers to inform high-quality deliverables.Reporting & CommunicationPrepare and review operational reports and dashboards for leadership and the utility client.Clearly communicate performance, risks, and improvement initiatives to stakeholders.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a Supplier Quality Engineer for a direct hire opportunity in the Dayton, OH area. This resource will be joining an aerospace company to help a variety of government... More projects. The role will focus on ensuring compliance with client requirements, managing non-conformances, driving process improvements, and optimizing product integrity. The successful candidate will work closely with engineering teams, suppliers, and clients to resolve quality issues, implement corrective actions, and enhance overall operational efficiency. This is a technical position that requires strong analytical skills, experience in quality management system adherence, and the ability to drive continuous improvement initiatives across various teams and processes. Responsibilities include but not limited to:? Support Component Inspections: Plan and support thorough inspections of components and assemblies throughout the manufacturing process to ensure compliance with engineering specifications, client requirements, and industry standards. Oversee First Article Inspections (FAIs) and review First Article Inspection Reports (FAIRs) to ensure all products meet the required quality criteria before mass production.? Non-Conformance Management: Support, investigate, analyze, and resolve non-conforming materials or components, collaborating with engineering teams to determine appropriate dispositions and corrective actions. Support Material Review Board (MRB) activities to ensure proper identification, documentation, and resolution of supplier non-conformances.? Root Cause Analysis (RCA): Support and conduct in-depth root cause analysis for recurring quality issues, process deviations, and defects. Develop and implement effective corrective and preventive actions (CAPA) to address the root cause, ensuring that defects do not reoccur in the production process.? Continuous Process Improvement: Identify and recommend process improvements to enhance product quality, reduce waste, improve delivery performance, and optimize production costs. Use Lean Six Sigma principles to implement process optimization initiatives and work with cross-functional teams to execute improvement projects.? Data Analysis & Trend Monitoring: Monitor and analyze quality trends, performance metrics, and production data to identify areas of concern. Utilize statistical tools such as Statistical Process Control (SPC) and other data analysis methods to track performance, forecast potential issues, and proactively address quality concerns.? Supplier Quality Management: Collaborate closely with suppliers to ensure the quality of incoming materials and components. Provide guidance to suppliers on meeting client-specific requirements and performance standards. Perform supplier audits when necessary and support the resolution of supplier[1]related quality issues.? Technical Support & Guidance: Provide technical guidance and expertise to internal teams, suppliers, and customers. Provide insight on quality processes, inspections, and materials management. Review engineering drawings, technical specifications, and client procedures to ensure that the products being manufactured meet both internal and external requirements.? Inspection Tools & Measurement Techniques: Provide guidance to suppliers on maintaining a variety of precision measurement tools such as calipers, micrometers, verniers, and pie tapes to ensure the accuracy of measurements and product specifications. Ensure all tools are calibrated regularly and maintained according to industry standards.? Compliance with Standards & Regulations: Ensure supplier compliance with industry-specific standards, including ISO, MIL-STD, and other relevant regulatory frameworks. Stay up-to-date with changes in regulations and quality standards, ensuring that all processes adhere to these guidelinesWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Job Description SummaryThe Field Progress Validation Specialist supports schedule controls and construction management teams by independently verifying, assessing, and clearly communicating the... More status of field progress on active capital construction projects. This role works closely with project controls, CM teams, and contractors to reconcile claimed and in progress work against the integrated project schedule, with particular emphasis on critical and near critical activities. This individual plays a key role in ensuring the accuracy, timeliness, and reliability of schedule progress data used for bi weekly schedule updates, reporting, and stakeholder presentations. RESPONSIBILITIES?Resource is expected to be onsite at the ?Bio NC jobsite? in Wilson, NC full-time?Resource is expected to be either be versed in, or eager to learn and operate in, the established J&J scheduling cloud platform (Oracle Primavera Cloud ? OPC) to promptly be able to?oSupport J&J?s schedule controls and CM teams with field verification and reconciliation of claimed complete and/or in-progress field workoSupport J&J?s schedule controls and CM teams with field assessment of progress of critical and near-critical activities as shown in the integrated scheduleoSupport J&J?s schedule controls and CM teams with active verification of schedule progress data pertinent to bi-weekly schedule updatesoSupport J&J?s schedule controls and CM teams with presentation requirements and materials to ensure all key project stakeholders are clearly informed on schedule progress and/or risks?Resource must be eager to quickly learn and engage in this fast-tracked, multi-faceted and challenging program ?Resource must possess strong collaboration, communication and messaging skills?Resource must have a proven record of excelling in large team environments?1st Measure of success will be the J&J?s schedule controls and CM teams? on time, verification and compliance check of the Contractor?s biweekly issuance of completed schedule updates and reports?2nd Measure of success will be feedback from key project stakeholders that schedule progress information is readily available and reliable for decision-makingWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for a curious, craft driven Jr Designer to contribute to the creation and evolution of our client's brand design systems and AI-assisted creative workflows. This role is... More ideal for a designer with 1?3 years of professional experience who has strong foundational craft skills and a growing ability to think systemically across touchpoints. You will play an active role in developing brand identities, contributing to AI-enabled toolkits, and producing high-quality creative assets across physical and digital channels. You will help balance design excellence, brand governance, and emerging AI tools?contributing to scalable, modern creative solutions that elevates Walmart?s brands at scale. Responsibilities:CollaborationContribute to the design and evolution of omnichannel brand systems across packaging, retail, digital, and campaign touchpoints.Develop and refine logos, typography systems, iconography, illustration styles, color palettes, and layout frameworks under senior guidance.Partner with senior designers, copywriters, strategists, and cross-functional teams to concept & execute creative assets.Contribute to AI toolkits designed to support the creative process, including prompt libraries, workflow documentation, and testing initiatives.Present design concepts and rationale clearly to internal stakeholders.Trend & Technology ExplorationStay informed about trends in brand design, retail, culture, and Generative AI tools.Proactively experiment with emerging AI features and creative workflows to enhance efficiency and iteration.Explore how AI can scale creative systems while maintaining strong craft and brand integrity.Share insights, learnings, and recommendations with the broader team.Quality Assurance & GovernanceFollow brand guidelines and governance guardrails when creating and refining assets.Document prompts, workflows, and version histories for AI-generated work.Ensure all outputs meet Walmart?s standards for typography, layout, accessibility, compliance, and brand consistency.Maintain strong attention to detail and craftsmanship across all deliverables.Project Ownership & ContributionContribute to design projects from concept through production with increasing autonomy.- Manage smaller workstreams or components of larger initiatives independently.- Support pilots, workshops, and day-to-day production needs.- Deliver organized, production-ready files on time and aligned with strategic objectives.- Balance multiple assignments in a fast-paced environment.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

An opportunity for a highly motivated, industry established and mid-level professional to join the Exchange Traded Derivatives (ETD) Operations team. Candidate will be looking to pursue a successful... More career in the field of Futures & Options and OTC Clearing, and passionate about implementing change and driving process improvements. Who we are:ETD Operations is part of ECRMO (ETD, Collateral & Relationship Management Operations). The global function is responsible for the support of post-execution trade clearing and product lifecycle management, the exchange of collateral to reduce counterparty credit risk and support of our clients. Our global team consists of a diverse pool of over 550 individuals spanning 16 cities across 7 countries. We provide front-to back support for a broad range of Clients (hedge funds, market makers, trading firms, advisers and investment banks), Global Market products and businesses including:? Futures and Options & OTC Cleared (F&O)? Prime Brokerage (PB)? Global Wealth & Investment Management (GWIM)? OTC Bi-lateral Derivatives (OTC) The Team:The ETD Operations Strategy & Clearing Infrastructure Solutions (CIS) team drives and facilitates the change agenda for Futures and Options and OTC Cleared Operations. The team works with ETD BAU teams based in Chicago, Charlotte, Chester, London and Singapore, other Operations teams, Front Office partners and Technology to deliver Enterprise and Regulatory change programs, new business ideas and operational excellence improvements ensuring cross product and efficient solutions are delivered with no impact to risk or stability. ETD Operations have embarked on an ambitious program to refresh their end-to-end technology platforms. Role Description:? Responsible for supporting the Chicago based ETD Operations team across the lifecycle of a project including performing an impact assessment, working with SMEs to document business requirements, coordinating UAT testing and ensuring we maintain strong governance across a varied and diverse book of change.? Running meetings with appropriate stakeholders for change projects, including agendas, supporting materials and meeting minutes.? Providing high quality MI and updates to Executive Stakeholders, including support of Global Market Operations (GMO) requests for information.? Become AMRS champion for ETD initiative tracking in Bank of America change management tool (Horizon) ensuring datasets are up to date for latest status.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

As a Client Relationship Manager/Client Service Representative (CSR) you will be the main point of contact for client's customers dealing in Futures & Options and OTC clearing. The primary functions... More of this role are to provide client support with trade/position management, relationship management, and field market/product inquiries across the derivatives space. This role will be supporting top tier institutional clients, which will require outstanding customer service to enhance the overall relationship.Responsibilities:? Subject matter expert for client queries regarding trades, positions, lifecycle events, commission, reporting, product offering? Navigate the organization (central point of contact for client) by doing research and/or internal outreach to get responses to client queries and escalations? Escalation point for clients as well as internal teams that are looking to drive resolution on critical initiatives? Coordinate outreach and understand clients? intentions around last trade date, esp. on physically settled contracts, and options expiries? Coordinate client requests for additional access to the Mercury portal? Establish frequent dialogue with the Marketing team keeping them abreast of client concerns or product asks and tracking this via internal databases? Establish regular meetings with priority clients to drive discussions around metric trends, outstanding issues (OILs), and strategic industry focus areas.? Meetings should encompass a holistic view of the operational side of the relationship (Product, Collateral, Brokerage, Clearing, etc.)? Meetings should have set agendas, accompanied by presentations where applicable, and should be followed up with call reports? Work with Client Service Relationship Managers to establish prioritization on priority client OILs, keep OILs updated in sharepoint, and ensure regular focus on moving solutions forward? Work with clients to move them toward self-service opportunities on the portal, reduce client accommodations, and use etask/tableau metrics to look at opportunities for reducing manual processes? Maintain client profiles, procedures and up to date contact informationRequirements:? The role will demand that the candidate is a strong communicator and leader, as the function demands frequent interaction with business partners as well as clients? The candidate must be able to work in a fast paced environment and be an effective multi-tasker? The candidate should be able to act without immediate supervision and have the ability to take ownership of tasks/processes? The candidate should be able to evaluate the risk elements of such a client facing role and ensure tasks are carried out in a controlled fashion? Candidate should be proficient in Microsoft Excel, Word and PowerPoint? The candidate must be well versed in client execution and clearing, for both futures and derivatives products on global markets? Knowledge of industry rules and regulations, as well as common street wide business practices is requiredWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less