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Apr 02, 2026

Tampa, FL

|

Customer Service

|

Contract-to-perm

|

$44 - $55 (hourly estimate)

{"JobID":514177,"JobType":["Contract-to-perm"],"EmployerID":null,"Location":{"Latitude":-82.48,"Longitude":27.95,"Distance":null},"State":"Florida","Zip":"33609","ReferenceID":"HAR-9e4fc462-d9e8-4d69-8cde-decf1d5f67e4","PostedDate":"\/Date(1775131035000)\/","Description":"Our client is seeking a P\u0026C Systems Specialist, who will be responsible for the administration, support, and optimization of our HR technology ecosystem, with a strong emphasis on our Human Capital Management System, Payroll, Benefits and Time Managements system, systems integrations and working with our IT team to support systems upgrades and rollouts. We are seeking a detail-oriented and technically proficient HR Systems Specialist to join our People \u0026 Culture Team.This position will be based in their BRAND NEW office in Tampa, FL. There is a hybrid requirement to be on-site Tuesday, Wednesday, and Thursday.Day to Day:- Serve as a subject matter expert (SME) for our Human Capital Management and Payroll, Benefits and Time Management P\u0026C systems.- Maintain and configure HR systems to support business processes including employee lifecycle, payroll, benefits, and time tracking.- Responsible for ownership of internal MyPMI intranet site. Includes site content ownership, configuration updates and site maintenance.- Collaborate with P\u0026C, IT, and Payroll teams to ensure data integrity, system integration, and process efficiency.- Troubleshoot and resolve system issues, ensuring minimal disruption to HR operations.- Manage system upgrades, testing, and implementation of new features or modules.- Develop and maintain documentation including process flows, user guides, and training materials.- Maintain and update inbound/outbound P\u0026C systems integrations with downstream vendors.- Ensure compliance with data privacy regulations and internal security policies.- Support end-users with training, guidance, and issue resolution.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"P\u0026C Systems Specialist","City":"Tampa","ExpirationDate":null,"PriorityOrder":0,"Requirements":"- 3+ years of experience in HRIS or HR systems administration.- Experience with Payroll and Benefits Administration platforms and processes.- Familiarity with system integrations, data mapping, and troubleshooting.- Proficient in Excel and various reporting tools.- Excellent analytical, problem-solving, and communication skills.- Ability to manage multiple priorities in a fast-paced environment.- Legally authorized to work in the United States.","Skills":"- Hands-on experience with SAP SuccessFactors Employee Central- Strong working knowledge of ADP Payroll, Benefits and Time Management systems- Experience with SAP Analytics Cloud or similar is a plus- SuccessFactors certification(s) in EC or related modules- Experience with ADP integrations or middleware- Knowledge of compliance requirements such as ACA, FLSA, etc.","Industry":"Customer Service","Country":"US","Division":"AF\u0026E","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":55.0000,"SalaryLow":44.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Our client is seeking a P&C Systems Specialist, who will be responsible for the administration, support, and optimization of our HR technology ecosystem, with a strong emphasis on our Human Capital... Management System, Payroll, Benefits and Time Managements system, systems integrations and working with our IT team to support systems upgrades and rollouts. We are seeking a detail-oriented and technically proficient HR Systems Specialist to join our People & Culture Team.This position will be based in their BRAND NEW office in Tampa, FL. There is a hybrid requirement to be on-site Tuesday, Wednesday, and Thursday.Day to Day:- Serve as a subject matter expert (SME) for our Human Capital Management and Payroll, Benefits and Time Management P&C systems.- Maintain and configure HR systems to support business processes including employee lifecycle, payroll, benefits, and time tracking.- Responsible for ownership of internal MyPMI intranet site. Includes site content ownership, configuration updates and site maintenance.- Collaborate with P&C, IT, and Payroll teams to ensure data integrity, system integration, and process efficiency.- Troubleshoot and resolve system issues, ensuring minimal disruption to HR operations.- Manage system upgrades, testing, and implementation of new features or modules.- Develop and maintain documentation including process flows, user guides, and training materials.- Maintain and update inbound/outbound P&C systems integrations with downstream vendors.- Ensure compliance with data privacy regulations and internal security policies.- Support end-users with training, guidance, and issue resolution.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Mar 16, 2026

Boston, MA

|

Designer

|

Contract

|

$52 - $65 (hourly estimate)

{"JobID":507195,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-71.0737,"Longitude":42.3484,"Distance":null},"State":"Massachusetts","Zip":"02116","ReferenceID":"BOS-fe962910-390c-4ef8-9391-468570e8321c","PostedDate":"\/Date(1773694845000)\/","Description":"A global law firm with nearly 1,400 lawyers and more than 3,000 employees across 19 offices in the United States, Europe, and Asia is looking to build out a data lake to encompass both internal and external data. The role is a long-term contract with potential to hire down the line, so the candidate must be commutable to one of their office locations: Boston MA, NYC, Palo Alto CA, Chicago IL, Denver CO, LA, Miami FL, Reston VA, San Diego CA, San Francisco CA, Santa Monica CA, Seattle WA, or Washington DC. The role will require 4-8 days onsite per month. The firm is widely recognized for its expertise in corporate law, litigation, intellectual property, life sciences, technology, and venture capital, advising on transformative deals, IPOs, and complex regulatory matters. The firm has earned numerous workplace accolades, including being named to Fortune?s Best Companies to Work For and receiving honors such as Best Workplaces for Women, Best Workplaces for Flexibility, Best Workplaces for Giving Back, and Best Workplaces for Parents. The Client is transforming how data is consumed across the firm, moving from static dashboards toward role-aware, narrative-first, AI-assisted insight experiences. As part of this transformation, the UI/UX Designer will shape how attorneys, business teams, and leadership experience governed insights across Power BI, Databricks Apps, and Genie/Copilot experiences.This individual will own the design system, user-journey patterns, and insight-experience frameworks that ensure our analytics products are intuitive, trusted, performant, and aligned to firm workflows.This is not a traditional web design role. It is enterprise analytics UX, requiring sensitivity to governance, metric consistency, complex business models, and high-trust environments.Key ResponsibilitiesExperience Design for Analytics (Power BI + Databricks Apps + Genie)- Design intuitive, role-aware user interfaces for analytics surfaces:Power BI thin reportsDatabricks Apps (including the FinIQ replacement application) Genie/Copilot-enhanced experiences- Create narrative-first layouts that reduce dependence on raw tables and exports.-Work with the Analytics Platform Delivery Lead to define UX standards for Certified dashboards, including layout, navigation, filters, interactions, and accessibility.Analytics Design System Ownership-Create and maintain a Cooley Analytics Design System covering:Color palettes, visual hierarchy, typographyComponent patterns (cards, KPIs, slicers, narratives, drill paths)Interaction rules and accessibility standards-Define reusable UX patterns for common analytic use cases (client intelligence, matter insights, financial workflows, etc.).User Research \u0026 Journey Mapping-Conduct user interviews, usability testing, and workflow observations.-Build journey maps, personas, and prototypes that reflect real attorney and business-team needs.-Translate findings into validated design recommendations that integrate seamlessly with governed semantics.Cross-Functional Collaboration-Partner closely with:Analytics Engineers and BI DevelopersGold Data ModelersDatabricks App DevelopersData Governance and Security-Ensure UX designs conform to RLS/CLS, governed semantics, and certified metric definitions.Execution Quality \u0026 Feedback Loop- Produce developer-ready UI specifications and component guidelines.- Provide UX QA support during development and deployment.- Track UX KPIs including export reduction, workflow completion inside apps, narrative adoption, and satisfaction scores.Initial 6?9 Month Focus-Deliver Client Analytics Design System v1 for Power BI and Databricks Apps.- Redesign a high-impact domain with role-aware, narrative-first patterns.- Implement UX standards for Certified dashboards and semantic-layer-aligned experiences.- Provide UX leadership on the Databricks App FinIQ replacement MVP.Success Measures (12 Months)- Design System adopted by BI developers, app developers, and analytics engineers.- =30% reduction in UX inconsistencies across dashboards and apps.- =40% increase in narrative-first experience usage vs. table-centric reporting.-Measurable decrease in unnecessary Excel exports.-High UX satisfaction scores from practice groups and business teams.Compensation:$50/hr to $57/hr.Exact compensation may vary based on several factors, including location, skills, experience, and education.Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"UI/UX Designer - Analytics","City":"Boston","ExpirationDate":null,"PriorityOrder":0,"Requirements":"- 5+ years in UI/UX design preferably with at least 2+ years in analytics, BI, or data-heavy products.- Portfolio demonstrating dashboards, insight workflows, and complex data visualization design.- Strong experience with design tools (Figma, Sketch, Adobe XD).- Understanding of semantic models, grain, KPIs, and the UX impact of data governance.- Experience partnering with developers building applications using Python-based frameworks (e.g., Streamlit, Dash) or modern JavaScript frameworks (e.g., React).- Designer is not expected to code the front end but must produce developer-ready UI specifications.","Skills":"- Experience with Databricks Apps or internal tooling frameworks.- Familiarity with AI-assisted UX patterns (Genie/Copilot/NLQ).- Experience in legal, professional services, or other high-trust environments.- Understanding of Data Vault ? Gold ? Semantic modeling implications on UI/UX.","Industry":"Designer","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":65.0000,"SalaryLow":52.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

A global law firm with nearly 1,400 lawyers and more than 3,000 employees across 19 offices in the United States, Europe, and Asia is looking to build out a data lake to encompass both internal and... external data. The role is a long-term contract with potential to hire down the line, so the candidate must be commutable to one of their office locations: Boston MA, NYC, Palo Alto CA, Chicago IL, Denver CO, LA, Miami FL, Reston VA, San Diego CA, San Francisco CA, Santa Monica CA, Seattle WA, or Washington DC. The role will require 4-8 days onsite per month. The firm is widely recognized for its expertise in corporate law, litigation, intellectual property, life sciences, technology, and venture capital, advising on transformative deals, IPOs, and complex regulatory matters. The firm has earned numerous workplace accolades, including being named to Fortune?s Best Companies to Work For and receiving honors such as Best Workplaces for Women, Best Workplaces for Flexibility, Best Workplaces for Giving Back, and Best Workplaces for Parents. The Client is transforming how data is consumed across the firm, moving from static dashboards toward role-aware, narrative-first, AI-assisted insight experiences. As part of this transformation, the UI/UX Designer will shape how attorneys, business teams, and leadership experience governed insights across Power BI, Databricks Apps, and Genie/Copilot experiences.This individual will own the design system, user-journey patterns, and insight-experience frameworks that ensure our analytics products are intuitive, trusted, performant, and aligned to firm workflows.This is not a traditional web design role. It is enterprise analytics UX, requiring sensitivity to governance, metric consistency, complex business models, and high-trust environments.Key ResponsibilitiesExperience Design for Analytics (Power BI + Databricks Apps + Genie)- Design intuitive, role-aware user interfaces for analytics surfaces:Power BI thin reportsDatabricks Apps (including the FinIQ replacement application) Genie/Copilot-enhanced experiences- Create narrative-first layouts that reduce dependence on raw tables and exports.-Work with the Analytics Platform Delivery Lead to define UX standards for Certified dashboards, including layout, navigation, filters, interactions, and accessibility.Analytics Design System Ownership-Create and maintain a Cooley Analytics Design System covering:Color palettes, visual hierarchy, typographyComponent patterns (cards, KPIs, slicers, narratives, drill paths)Interaction rules and accessibility standards-Define reusable UX patterns for common analytic use cases (client intelligence, matter insights, financial workflows, etc.).User Research & Journey Mapping-Conduct user interviews, usability testing, and workflow observations.-Build journey maps, personas, and prototypes that reflect real attorney and business-team needs.-Translate findings into validated design recommendations that integrate seamlessly with governed semantics.Cross-Functional Collaboration-Partner closely with:Analytics Engineers and BI DevelopersGold Data ModelersDatabricks App DevelopersData Governance and Security-Ensure UX designs conform to RLS/CLS, governed semantics, and certified metric definitions.Execution Quality & Feedback Loop- Produce developer-ready UI specifications and component guidelines.- Provide UX QA support during development and deployment.- Track UX KPIs including export reduction, workflow completion inside apps, narrative adoption, and satisfaction scores.Initial 6?9 Month Focus-Deliver Client Analytics Design System v1 for Power BI and Databricks Apps.- Redesign a high-impact domain with role-aware, narrative-first patterns.- Implement UX standards for Certified dashboards and semantic-layer-aligned experiences.- Provide UX leadership on the Databricks App FinIQ replacement MVP.Success Measures (12 Months)- Design System adopted by BI developers, app developers, and analytics engineers.- =30% reduction in UX inconsistencies across dashboards and apps.- =40% increase in narrative-first experience usage vs. table-centric reporting.-Measurable decrease in unnecessary Excel exports.-High UX satisfaction scores from practice groups and business teams.Compensation:$50/hr to $57/hr.Exact compensation may vary based on several factors, including location, skills, experience, and education.Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Mar 02, 2026

Groton, CT

|

Project Manager

|

Contract-to-perm

|

$54 - $67 (hourly estimate)

{"JobID":501467,"JobType":["Contract-to-perm"],"EmployerID":null,"Location":{"Latitude":-72.0368,"Longitude":41.3534,"Distance":null},"State":"Connecticut","Zip":"06340","ReferenceID":"DC0-02779879-c138-4c00-85c3-e544003c42fb","PostedDate":"\/Date(1772490991000)\/","Description":"Responsibilities ?Oversee and coordinate the operations of multiple facilities maintenance disciplines, including electricians, HVAC, general maintenance, plumbing, Building Management Systems (BMS), LIS, asset management, Reliability, planning/scheduling, vendor management, and Maintenance, Repair, and Operations (MRO).?Oversee the operation and maintenance of steam turbines, gas turbines, and large industrial boilers to ensure optimal performance and reliability.?Manage high-voltage electrical distribution systems, ensuring safe and efficient power delivery.?Monitor and analyze plant performance metrics, implementing strategies to improve efficiency and reduce downtime.?Plan and execute preventive and corrective maintenance programs for turbines, boilers, electrical distribution and ancillary systems.?Ensure proper operation of reverse osmosis, deionization, and wastewater treatment systems to support boiler feedwater and cooling tower requirements.?Maintain reliable operation of compressors and air dryers for instrumentation and process needs.?Manage cooling towers, chillers, and associated heat exchangers to support plant processes ?Oversee and manage the operation and maintenance programs of a large Chilled water plant with up to 30,000 tons of cooling capacity?Coordinate with maintenance teams to schedule outages and repairs, minimizing operational disruptions.?Understanding the site\u0027s safe work requirements and ensuring work is performed in accordance with safety procedures.?Coordinate cross-functional activities to align with organizational priorities and minimize downtime.?Oversee vendor selection, contract negotiations, and performance evaluations to ensure quality and cost-effectiveness.?Manage inventory, procurement, and distribution of MRO supplies and spare parts.?Implement strategies to optimize MRO processes, reduce costs, and ensure availability of critical materials.?Monitor and track MRO performance metrics to drive continuous improvement. ?Track and report on asset performance, lifecycle costs, and reliability metrics.?Ensure all maintenance activities comply with relevant regulations.?Promote a culture of safety by enforcing protocols, conducting training, and performing regular audits.?Maintain accurate documentation for inspections, permits, and compliance records.?Foster collaboration, accountability, and a high-performance culture.?Conduct performance reviews, set goals, and identify training needs.?Provide regular updates to senior leadership on program performance, budgets, and key metrics.?Prepare and present reports on maintenance activities, reliability trends, and vendor performance.?Serve as the primary point of contact for internal stakeholders and external partners.?Create an inclusive, high-performance work environment through strong leadership. ?Collaborate with Human Resources to ensure work activities exceed customer?s expectations. ?Promote employee career development plans and providing mentorship ?Initiate and communicate a variety of personnel actions including employment, termination, performance reviews, disciplinary actions, and scheduling and/or approving overtime. ?Oversee employees on-boarding and supporting the hiring process. ?Create and maintain a succession plan. ?Maintain consistent communication with management and client on key issues, potential client issues, approach to resolutions, and quickly addressing any issues with an action plan. ?Support and/or conduct formal presentations to clients and management. ?Establish an organizational structure that ensures the most efficient utilization of resources while fulfilling the contractual requirements. ?Ensure 24 x 7 operational availability of critical facility systems ?Identify potential project problems or opportunities, analyzing the issues using all appropriate resources, developing alternatives, and arriving at the most optimum approach to mitigate problems or exploit opportunities. ?Oversee implementation of planned, preventative, and predictive maintenance programs. ?Ensure workload is effectively prioritized, assigned, tracked, and executed. ?Ensure workflows are defined, implemented, and effective. ?Ensure predictive technologies are effectively used and results are used to drive Reliability Center Maintenance. ?Ensure plans are aggressively monitored and requirements are enforced. ?Anticipate operation?s needs and provide direction. ?Manage performance and progress against the plan and ensuring accurate forecasts with commensurate action plans. ?Track and report status against key performance indicators or contractual metrics on a routine basis. Implement corrective measures when measures are outside service levels or bandwidths. ?Manage performance and progress against the plan and ensuring accurate forecasts with commensurate action plans. ?Meet or exceed KPI\u0027s. ?Provide accurate monthly forecasts of cost, schedule, and resource utilization. ?Manage multiple subcontractors supporting the operations and maintenance functions. ?Work with Business Development to increase scope of services on existing contracts. ?Support BD and Group management in Contract negotiations with customers. ?Establish annual operating budgets in cooperation with customer, business manager or group financial department. ?Develop detailed budget with labor, materials, and subcontract costs identified by month for project. ?Control costs by planning work, effectively using resources, and executing to budget. ?Identify and implement cost savings initiatives in all areas of the project. Minimum Requirements?Bachelor?s degree in Business, Facility/ Management, Maintenance Management, Engineering, or a related discipline, or demonstrated equivalent combination of education, training and experience in process or production maintenance - OR - 8 years of experience in industrial facilities or production maintenance related work. ?In addition to education/experience, 5 years of progressive career experience in industrial, pharmaceutical, biomedical, or research \u0026 development facility maintenance.?Strong knowledge of electrical, HVAC, plumbing, and general maintenance systems.?Familiarity with BMS software (e.g., Siemens, Johnson Controls) and LIS standards.?Proficiency in CMMS (Computerized Maintenance Management Systems) and data analytics tools.?Understanding of reliability engineering principles (e.g., RCM, predictive maintenance).?Excellent leadership, communication, and interpersonal skills.?Strong problem-solving and decision-making abilities.?Ability to manage multiple priorities in a fast-paced environment.?Ability to pass a medical evaluation for respirator use and be able to successfully complete a fit test for several types of respirators.?Ability to obtain a security access badge at our client?s location.?Ability to read and understand information contained in a variety of documents or displayed on a computer screen. Demonstrated fluency in computer use including the full Microsoft product line.?Ability to obtain an appropriate driver\u0027s license issued by the State Department of Motor Vehicles, as requested.?This position does not include sponsorship for United States work authorization.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Program Manager (Facilities)","City":"Groton","ExpirationDate":null,"PriorityOrder":0,"Requirements":"-","Skills":"-","Industry":"Project Manager","Country":"US","Division":"AF\u0026E","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":67.0000,"SalaryLow":53.6000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Responsibilities ?Oversee and coordinate the operations of multiple facilities maintenance disciplines, including electricians, HVAC, general maintenance, plumbing, Building Management Systems (BMS),... LIS, asset management, Reliability, planning/scheduling, vendor management, and Maintenance, Repair, and Operations (MRO).?Oversee the operation and maintenance of steam turbines, gas turbines, and large industrial boilers to ensure optimal performance and reliability.?Manage high-voltage electrical distribution systems, ensuring safe and efficient power delivery.?Monitor and analyze plant performance metrics, implementing strategies to improve efficiency and reduce downtime.?Plan and execute preventive and corrective maintenance programs for turbines, boilers, electrical distribution and ancillary systems.?Ensure proper operation of reverse osmosis, deionization, and wastewater treatment systems to support boiler feedwater and cooling tower requirements.?Maintain reliable operation of compressors and air dryers for instrumentation and process needs.?Manage cooling towers, chillers, and associated heat exchangers to support plant processes ?Oversee and manage the operation and maintenance programs of a large Chilled water plant with up to 30,000 tons of cooling capacity?Coordinate with maintenance teams to schedule outages and repairs, minimizing operational disruptions.?Understanding the site's safe work requirements and ensuring work is performed in accordance with safety procedures.?Coordinate cross-functional activities to align with organizational priorities and minimize downtime.?Oversee vendor selection, contract negotiations, and performance evaluations to ensure quality and cost-effectiveness.?Manage inventory, procurement, and distribution of MRO supplies and spare parts.?Implement strategies to optimize MRO processes, reduce costs, and ensure availability of critical materials.?Monitor and track MRO performance metrics to drive continuous improvement. ?Track and report on asset performance, lifecycle costs, and reliability metrics.?Ensure all maintenance activities comply with relevant regulations.?Promote a culture of safety by enforcing protocols, conducting training, and performing regular audits.?Maintain accurate documentation for inspections, permits, and compliance records.?Foster collaboration, accountability, and a high-performance culture.?Conduct performance reviews, set goals, and identify training needs.?Provide regular updates to senior leadership on program performance, budgets, and key metrics.?Prepare and present reports on maintenance activities, reliability trends, and vendor performance.?Serve as the primary point of contact for internal stakeholders and external partners.?Create an inclusive, high-performance work environment through strong leadership. ?Collaborate with Human Resources to ensure work activities exceed customer?s expectations. ?Promote employee career development plans and providing mentorship ?Initiate and communicate a variety of personnel actions including employment, termination, performance reviews, disciplinary actions, and scheduling and/or approving overtime. ?Oversee employees on-boarding and supporting the hiring process. ?Create and maintain a succession plan. ?Maintain consistent communication with management and client on key issues, potential client issues, approach to resolutions, and quickly addressing any issues with an action plan. ?Support and/or conduct formal presentations to clients and management. ?Establish an organizational structure that ensures the most efficient utilization of resources while fulfilling the contractual requirements. ?Ensure 24 x 7 operational availability of critical facility systems ?Identify potential project problems or opportunities, analyzing the issues using all appropriate resources, developing alternatives, and arriving at the most optimum approach to mitigate problems or exploit opportunities. ?Oversee implementation of planned, preventative, and predictive maintenance programs. ?Ensure workload is effectively prioritized, assigned, tracked, and executed. ?Ensure workflows are defined, implemented, and effective. ?Ensure predictive technologies are effectively used and results are used to drive Reliability Center Maintenance. ?Ensure plans are aggressively monitored and requirements are enforced. ?Anticipate operation?s needs and provide direction. ?Manage performance and progress against the plan and ensuring accurate forecasts with commensurate action plans. ?Track and report status against key performance indicators or contractual metrics on a routine basis. Implement corrective measures when measures are outside service levels or bandwidths. ?Manage performance and progress against the plan and ensuring accurate forecasts with commensurate action plans. ?Meet or exceed KPI's. ?Provide accurate monthly forecasts of cost, schedule, and resource utilization. ?Manage multiple subcontractors supporting the operations and maintenance functions. ?Work with Business Development to increase scope of services on existing contracts. ?Support BD and Group management in Contract negotiations with customers. ?Establish annual operating budgets in cooperation with customer, business manager or group financial department. ?Develop detailed budget with labor, materials, and subcontract costs identified by month for project. ?Control costs by planning work, effectively using resources, and executing to budget. ?Identify and implement cost savings initiatives in all areas of the project. Minimum Requirements?Bachelor?s degree in Business, Facility/ Management, Maintenance Management, Engineering, or a related discipline, or demonstrated equivalent combination of education, training and experience in process or production maintenance - OR - 8 years of experience in industrial facilities or production maintenance related work. ?In addition to education/experience, 5 years of progressive career experience in industrial, pharmaceutical, biomedical, or research & development facility maintenance.?Strong knowledge of electrical, HVAC, plumbing, and general maintenance systems.?Familiarity with BMS software (e.g., Siemens, Johnson Controls) and LIS standards.?Proficiency in CMMS (Computerized Maintenance Management Systems) and data analytics tools.?Understanding of reliability engineering principles (e.g., RCM, predictive maintenance).?Excellent leadership, communication, and interpersonal skills.?Strong problem-solving and decision-making abilities.?Ability to manage multiple priorities in a fast-paced environment.?Ability to pass a medical evaluation for respirator use and be able to successfully complete a fit test for several types of respirators.?Ability to obtain a security access badge at our client?s location.?Ability to read and understand information contained in a variety of documents or displayed on a computer screen. Demonstrated fluency in computer use including the full Microsoft product line.?Ability to obtain an appropriate driver's license issued by the State Department of Motor Vehicles, as requested.?This position does not include sponsorship for United States work authorization.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

May 06, 2026

Houston, TX

|

QA

|

Perm

|

$115k - $144k (estimate)

{"JobID":527304,"JobType":["Perm"],"EmployerID":null,"Location":{"Latitude":-95.38,"Longitude":29.76,"Distance":null},"State":"Texas","Zip":"77044","ReferenceID":"AUS-2dda845b-6e9b-48a2-964b-34a44f18714c","PostedDate":"\/Date(1778082157000)\/","Description":"Insight Global is hiring a mid-level Quality Analyst (QA) to join their software configuration team in Houston, TX. This is a brand-new position within the organization, responsible for validating and testing software packages before they are released and delivered to end users. The QA Analyst will work closely with configuration engineers and software teams to ensure every line of code and every software package functions exactly as designed and planned. This is a great opportunity for a detail-oriented QA professional who wants to work in an innovative oil \u0026 gas technology environment with a global team.? Receive software packages and deliverables from the configuration/software team and perform thorough quality testing and validation? Review each line of software to verify functionality, accuracy, and alignment with original design specifications? Identify, document, and track open and closed bugs using agile methodology frameworks? Collaborate with configuration engineers and software developers to communicate defects and ensure resolution? Participate in sprint cycles and agile ceremonies to stay aligned with development timelinesEnsure all software deliverables meet quality standards before release to the field or end clientWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"QA","City":"Houston","ExpirationDate":null,"PriorityOrder":0,"Requirements":"? Mid-level QA experience ? minimum 2?4 years in a quality analyst or software testing role? Solid understanding of bug tracking and defect management (open bugs, closed bugs, bug lifecycle)? Working knowledge of agile methodology ? must understand sprint cycles, backlogs, and agile QA practices? Experience performing software validation and quality testing in a structured environment? Strong attention to detail and ability to review software systematically and thoroughly? Must be authorized to work in the United States ? no visa sponsorship available? Must be local to or willing to work in Houston, TX (Atascocita/Lockwood Road area) ? 4 days/week on-site, Fridays remoteOpen to up to 25% travel, including potential international travel","Skills":"? Background in industrial automation, oil \u0026 gas, or engineering software environments? Experience with configuration management or working alongside configuration/software engineersFamiliarity with software deployment pipelines or CI/CD processes","Industry":"QA","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":144000.0000,"SalaryLow":115200.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Insight Global is hiring a mid-level Quality Analyst (QA) to join their software configuration team in Houston, TX. This is a brand-new position within the organization, responsible for validating... and testing software packages before they are released and delivered to end users. The QA Analyst will work closely with configuration engineers and software teams to ensure every line of code and every software package functions exactly as designed and planned. This is a great opportunity for a detail-oriented QA professional who wants to work in an innovative oil & gas technology environment with a global team.? Receive software packages and deliverables from the configuration/software team and perform thorough quality testing and validation? Review each line of software to verify functionality, accuracy, and alignment with original design specifications? Identify, document, and track open and closed bugs using agile methodology frameworks? Collaborate with configuration engineers and software developers to communicate defects and ensure resolution? Participate in sprint cycles and agile ceremonies to stay aligned with development timelinesEnsure all software deliverables meet quality standards before release to the field or end clientWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

May 08, 2026

Lexington-Fayette, KY

|

Project Manager

|

Perm

|

$120k - $140k (estimate)

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This North American Construction company is undergoing rapid growth, and we are seeking Senior Project Managers with the leadership experience and technical expertise to oversee and deliver complex,... high-impact telecom infrastructure projects.As a Senior Project Manager, you will play a pivotal role in driving the successful execution of major initiatives?including fiber optic deployments, wireless infrastructure builds, and large-scale network upgrades. You will be responsible for ensuring projects are delivered on schedule, within scope and budget, and in alignment with the industry's highest quality and safety standards. In this senior-level capacity, you will provide strategic direction, lead cross-functional teams, optimize operational performance, and contribute to a culture built on accountability, collaboration, and continuous improvement.Champion and uphold Ledcor?s safety-first culture, ensuring all safety and environmental standards are met or exceeded on telecom construction sitesLead the planning and execution of large-scale telecommunications projects, including fiber deployments, small cell installations, and wireless tower buildsManage risk management, permitting, and client communications throughout the project lifecycleLead the identification and pursuit of new telecom project opportunitiesOversee the project scheduling, budgeting, and resource allocation using industry-standard tools and methodologiesLead the implementation of the Project Quality Plan (PQP) and ensure compliance with telecom construction standards and specificationsCoordinate with subcontractors, suppliers, and internal teams to ensure timely delivery of materials and servicesNegotiate contract execution and change order managementHelp establish and manage project systems, including cost tracking, reporting, and documentationWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Apr 29, 2026

Houston, TX

|

Software Engineering

|

Perm

|

$89k - $111k (estimate)

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This role is part of the controls and automation engineering team at a leading global energy technology company based in Houston near Atascasita. On a day-to-day basis, the candidate will configure,... version, and validate industrial automation software using both proprietary and standard control system tools. They will support Factory Acceptance Testing (FAT) and field commissioning activities, create and maintain CI/CD pipelines for software deployment and validation, and troubleshoot software and configuration issues across control systems. The role requires close collaboration with global engineering squads to ensure alignment on software standards and configuration requirements. Additionally, the candidate will document software configurations, validation results, and commissioning activities, and may travel up to 25% of the time, including international assignments to locations such as Singapore and Guyana.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Apr 07, 2026

Windsor Mill, MD

|

Customer Service

|

Contract-to-perm

|

$26 - $33 (hourly estimate)

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By proactively developing secure IT integrations and designs, we aim to unify end-user devices, infrastructure hardware, software, and applications, ensuring a smooth and intuitive experience for all users while safeguarding critical data.In this pivotal role, you will provide comprehensive support for computer workstations, printers, peripherals, and mobile devices. Success hinges on exceptional communication, technical proficiency, and analytical abilities. The ideal candidate will demonstrate a track record of resolving technical client issues within a service desk environment, possess strong troubleshooting skills, and be adept at analyzing data to identify the root causes of application problems. Collaboration is key, as you will work closely with both the Customer Support Service team and the Executive Support team to address user concerns promptly and professionally.As a member of our team, you will be expected to master all relevant products and actively contribute to new product features and testing initiatives. Your daily responsibilities will include diagnosing and resolving technical issues via phone and email, guided by our ticketing system, and ensuring timely and accurate support.- Under the guidance of the Customer Support (Tier 2) Lead, you will install, configure, troubleshoot, repair, and test a wide range of technology equipment?including workstations, printers, video teleconferencing equipment, and peripherals?in a multi-vendor setting, adhering to established policies, procedures, and Knowledge Base Articles (KBAs).- Perform software and hardware upgrades and repairs, offering recommendations for process improvements.- Support the Executive Support team by addressing executive user requests as needed.- Mentor Tier 1 agents on how to identify and categorize user issues, leveraging active listening and analysis to expedite future resolutions.- Continuously review and provide feedback on Tier 1 and Tier 2 knowledge articles, ensuring they empower Tier 1 agents to resolve customer issues independently, minimizing call transfers and accelerating solutions for end users.- Field calls directly from users and Tier 1 agents, delivering expert-level support, resolving tickets remotely, and prioritizing first-call resolution.- Train users on hardware, software, and mobile device usage in accordance with existing KBAs.- Monitor asset performance and take proactive steps to address issues.- Demonstrate initiative in identifying potential problems and responding before escalation.- Work independently and as a valued member of integrated teams.- Conduct root cause analysis and resolve complex issues.- Be available for after-hours or weekend support as needed, including on-call emergency support.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Tier 2 Support Technician- SALT LAKE CITY, UTAH","City":"Windsor Mill","ExpirationDate":null,"PriorityOrder":0,"Requirements":"- Associate degree with at least three years of relevant experience (additional experience may substitute for a degree).- Proficiency with ServiceNow ITSM tool and Active Directory account management.- Strong customer orientation, with a commitment to resolving user issues efficiently and communicating resolutions clearly.- Demonstrated experience in installing, configuring, and troubleshooting hardware, software, and peripherals.- Success in collaborative, team-based environments, as well as the ability to work independently.- Excellent analytical and problem-solving skills.- Ability to explain technical concepts to both technical and non-technical audiences.- A passion for learning and teaching new technologies.- Skill in building productive relationships with colleagues and customers at all levels.- Collaborative spirit, empathy, and a dedication to honoring and understanding users? needs.- Confidence in expressing views diplomatically, even when they might be unpopular.- Strong active listening skills and the capability to quickly synthesize information.- Conscientious, organized, and reliable, with a track record of meeting deadlines and commitments.- Eligibility to obtain and maintain a public trust clearance.- All candidates must have resided in the United States for at least three of the last five years to be considered.","Skills":"- Experience using JIRA to update projects and tasks.- Technical certifications such as MCP, Dell/EMC, CompTia A+, or Network+.","Industry":"Customer Service","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":33.0000,"SalaryLow":26.4000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

We are actively seeking a Personal Computer Support Technician to join our team at Leidos as we strive to elevate and innovate our organization. Our mission centers on delivering user-focused IT... solutions for our Centers of Medicare and Medicaid (CMS) customer base. This initiative demands continuous innovation and the ability to create seamless experiences across CMS systems, applications, and solutions. By proactively developing secure IT integrations and designs, we aim to unify end-user devices, infrastructure hardware, software, and applications, ensuring a smooth and intuitive experience for all users while safeguarding critical data.In this pivotal role, you will provide comprehensive support for computer workstations, printers, peripherals, and mobile devices. Success hinges on exceptional communication, technical proficiency, and analytical abilities. The ideal candidate will demonstrate a track record of resolving technical client issues within a service desk environment, possess strong troubleshooting skills, and be adept at analyzing data to identify the root causes of application problems. Collaboration is key, as you will work closely with both the Customer Support Service team and the Executive Support team to address user concerns promptly and professionally.As a member of our team, you will be expected to master all relevant products and actively contribute to new product features and testing initiatives. Your daily responsibilities will include diagnosing and resolving technical issues via phone and email, guided by our ticketing system, and ensuring timely and accurate support.- Under the guidance of the Customer Support (Tier 2) Lead, you will install, configure, troubleshoot, repair, and test a wide range of technology equipment?including workstations, printers, video teleconferencing equipment, and peripherals?in a multi-vendor setting, adhering to established policies, procedures, and Knowledge Base Articles (KBAs).- Perform software and hardware upgrades and repairs, offering recommendations for process improvements.- Support the Executive Support team by addressing executive user requests as needed.- Mentor Tier 1 agents on how to identify and categorize user issues, leveraging active listening and analysis to expedite future resolutions.- Continuously review and provide feedback on Tier 1 and Tier 2 knowledge articles, ensuring they empower Tier 1 agents to resolve customer issues independently, minimizing call transfers and accelerating solutions for end users.- Field calls directly from users and Tier 1 agents, delivering expert-level support, resolving tickets remotely, and prioritizing first-call resolution.- Train users on hardware, software, and mobile device usage in accordance with existing KBAs.- Monitor asset performance and take proactive steps to address issues.- Demonstrate initiative in identifying potential problems and responding before escalation.- Work independently and as a valued member of integrated teams.- Conduct root cause analysis and resolve complex issues.- Be available for after-hours or weekend support as needed, including on-call emergency support.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Apr 29, 2026

Windsor Mill, MD

|

Customer Service

|

Contract-to-perm

|

$26 - $33 (hourly estimate)

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By proactively developing secure IT integrations and designs, we aim to unify end-user devices, infrastructure hardware, software, and applications, ensuring a smooth and intuitive experience for all users while safeguarding critical data.In this pivotal role, you will provide comprehensive support for computer workstations, printers, peripherals, and mobile devices. Success hinges on exceptional communication, technical proficiency, and analytical abilities. The ideal candidate will demonstrate a track record of resolving technical client issues within a service desk environment, possess strong troubleshooting skills, and be adept at analyzing data to identify the root causes of application problems. 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Your daily responsibilities will include diagnosing and resolving technical issues via phone and email, guided by our ticketing system, and ensuring timely and accurate support.- Under the guidance of the Customer Support (Tier 2) Lead, you will install, configure, troubleshoot, repair, and test a wide range of technology equipment?including workstations, printers, video teleconferencing equipment, and peripherals?in a multi-vendor setting, adhering to established policies, procedures, and Knowledge Base Articles (KBAs).- Perform software and hardware upgrades and repairs, offering recommendations for process improvements.- Support the Executive Support team by addressing executive user requests as needed.- Mentor Tier 1 agents on how to identify and categorize user issues, leveraging active listening and analysis to expedite future resolutions.- Continuously review and provide feedback on Tier 1 and Tier 2 knowledge articles, ensuring they empower Tier 1 agents to resolve customer issues independently, minimizing call transfers and accelerating solutions for end users.- Field calls directly from users and Tier 1 agents, delivering expert-level support, resolving tickets remotely, and prioritizing first-call resolution.- Train users on hardware, software, and mobile device usage in accordance with existing KBAs.- Monitor asset performance and take proactive steps to address issues.- Demonstrate initiative in identifying potential problems and responding before escalation.- Work independently and as a valued member of integrated teams.- Conduct root cause analysis and resolve complex issues.- Be available for after-hours or weekend support as needed, including on-call emergency support.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"COPY - Tier 2 Support Technician- ROCKVILLE, MD","City":"Windsor Mill","ExpirationDate":null,"PriorityOrder":0,"Requirements":"- Associate degree with at least three years of relevant experience (additional experience may substitute for a degree).- Proficiency with ServiceNow ITSM tool and Active Directory account management.- Strong customer orientation, with a commitment to resolving user issues efficiently and communicating resolutions clearly.- Demonstrated experience in installing, configuring, and troubleshooting hardware, software, and peripherals.- Success in collaborative, team-based environments, as well as the ability to work independently.- Excellent analytical and problem-solving skills.- Ability to explain technical concepts to both technical and non-technical audiences.- A passion for learning and teaching new technologies.- Skill in building productive relationships with colleagues and customers at all levels.- Collaborative spirit, empathy, and a dedication to honoring and understanding users? needs.- Confidence in expressing views diplomatically, even when they might be unpopular.- Strong active listening skills and the capability to quickly synthesize information.- Conscientious, organized, and reliable, with a track record of meeting deadlines and commitments.- Eligibility to obtain and maintain a public trust clearance.- All candidates must have resided in the United States for at least three of the last five years to be considered.","Skills":"- Experience using JIRA to update projects and tasks.- Technical certifications such as MCP, Dell/EMC, CompTia A+, or Network+.","Industry":"Customer Service","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":33.0000,"SalaryLow":26.4000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

We are actively seeking a Personal Computer Support Technician to join our team at Leidos as we strive to elevate and innovate our organization. Our mission centers on delivering user-focused IT... solutions for our Centers of Medicare and Medicaid (CMS) customer base. This initiative demands continuous innovation and the ability to create seamless experiences across CMS systems, applications, and solutions. By proactively developing secure IT integrations and designs, we aim to unify end-user devices, infrastructure hardware, software, and applications, ensuring a smooth and intuitive experience for all users while safeguarding critical data.In this pivotal role, you will provide comprehensive support for computer workstations, printers, peripherals, and mobile devices. Success hinges on exceptional communication, technical proficiency, and analytical abilities. The ideal candidate will demonstrate a track record of resolving technical client issues within a service desk environment, possess strong troubleshooting skills, and be adept at analyzing data to identify the root causes of application problems. Collaboration is key, as you will work closely with both the Customer Support Service team and the Executive Support team to address user concerns promptly and professionally.As a member of our team, you will be expected to master all relevant products and actively contribute to new product features and testing initiatives. Your daily responsibilities will include diagnosing and resolving technical issues via phone and email, guided by our ticketing system, and ensuring timely and accurate support.- Under the guidance of the Customer Support (Tier 2) Lead, you will install, configure, troubleshoot, repair, and test a wide range of technology equipment?including workstations, printers, video teleconferencing equipment, and peripherals?in a multi-vendor setting, adhering to established policies, procedures, and Knowledge Base Articles (KBAs).- Perform software and hardware upgrades and repairs, offering recommendations for process improvements.- Support the Executive Support team by addressing executive user requests as needed.- Mentor Tier 1 agents on how to identify and categorize user issues, leveraging active listening and analysis to expedite future resolutions.- Continuously review and provide feedback on Tier 1 and Tier 2 knowledge articles, ensuring they empower Tier 1 agents to resolve customer issues independently, minimizing call transfers and accelerating solutions for end users.- Field calls directly from users and Tier 1 agents, delivering expert-level support, resolving tickets remotely, and prioritizing first-call resolution.- Train users on hardware, software, and mobile device usage in accordance with existing KBAs.- Monitor asset performance and take proactive steps to address issues.- Demonstrate initiative in identifying potential problems and responding before escalation.- Work independently and as a valued member of integrated teams.- Conduct root cause analysis and resolve complex issues.- Be available for after-hours or weekend support as needed, including on-call emergency support.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Mar 17, 2026

Marks Creek, NC

|

Engineering (Non IT)

|

Perm

|

$69k - $118k (estimate)

{"JobID":507285,"JobType":["Perm"],"EmployerID":null,"Location":{"Latitude":-78.36,"Longitude":35.78,"Distance":null},"State":"North Carolina","Zip":"27591","ReferenceID":"RAL-e82ad3c6-ddbb-44f5-a915-7a6df2a198ff","PostedDate":"\/Date(1773709362000)\/","Description":"We are looking for an Electrical Engineer - GIS Switchgear. This position will be based in Wendell, NC. Relocation assistance is available.You will analyze customer?s technical specifications, one-line diagram, and schematic diagram regarding the application of Siemens MV switchgear products along with associated protection and control systems and design appropriate product solutions to meet the customers? expectations in a cost-effective and timely manner.Roles \u0026 Responsibilities:Work independently or as part of a project team to create all engineering documents for customer approval and manufacturing of Medium Voltage switchgear.Utilize the engineering switchgear configurator software to prepare, one-line drawings, control schematics, and bill of material with a high degree of accuracy.Be a technical project leader taking full ownership of the overall deliverables.Provide factory support during the manufacture of your projects to ensure that the final deliverable is true to your design. Provide technical support to our service teams and/or to customers as required.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Electrical Engineer - GIS","City":"Marks Creek","ExpirationDate":null,"PriorityOrder":0,"Requirements":"Bachelor?s degree in electrical engineering.1-4+ years of proven experience working with the design/configuration of electrical power distribution products and systems with emphasis on medium voltage switchgear.Strong working knowledge of standard protection and control technologies used in medium voltage distribution products with proven ability to share this knowledge with others.Electrical drafting experience with Engineering Base, ELCAD, and/or AutoCAD Electrical, or similar.Ability to analyze customer?s technical specifications regarding the application of protection and control systems and apply appropriate product solutions to meet the customers? expectations in a cost-effective timely manner.Ability to read, understand one-line, and evaluate electrical schematics to identify errors or potential improvements.Ability to multitask and manage large workloads and business demands.An ideal candidate is detail-orientated, process-driven, and able to embrace a culture of quality.Must be in or willing to relocate to the Raleigh/Wendell, NC area.Applicants must be legally authorized for employment in the United States without need for current or future employer-sponsored work authorization.","Skills":"Preferred Qualifications:A master?s degree in electrical engineering is a plus with extra consideration given if the degree concentration is in power systems.Familiarity with ANSI, IEEE, UL, and NEMA standards for MV Switchgear.Experience with electrical design for medium voltage switchgear, preference given to experience with Siemens switchgear. Experience with Gas Insulated Switchgear.Experience creating and working with smart CAD blocks.","Industry":"Engineering (Non IT)","Country":"US","Division":"AF\u0026E","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":118000.0000,"SalaryLow":69000.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

We are looking for an Electrical Engineer - GIS Switchgear. This position will be based in Wendell, NC. Relocation assistance is available.You will analyze customer?s technical specifications,... one-line diagram, and schematic diagram regarding the application of Siemens MV switchgear products along with associated protection and control systems and design appropriate product solutions to meet the customers? expectations in a cost-effective and timely manner.Roles & Responsibilities:Work independently or as part of a project team to create all engineering documents for customer approval and manufacturing of Medium Voltage switchgear.Utilize the engineering switchgear configurator software to prepare, one-line drawings, control schematics, and bill of material with a high degree of accuracy.Be a technical project leader taking full ownership of the overall deliverables.Provide factory support during the manufacture of your projects to ensure that the final deliverable is true to your design. Provide technical support to our service teams and/or to customers as required.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

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