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Insight Global is seeking a Field Technician for one of our clients who is a growing leader in education, operating schools and educational programs around the world that span the life cycle of a... More student from early learning to higher education. This role will be onsite in Cleveland, OH and include travel to multiple sites to help support hardware and software issues on a weekly basis. This is a field technician role where travel is required 100% of the time 30-60 miles in and around the Cleveland area and about 15% of that travel will be project based outside of the state. The shift is Monday through Friday 7:30am-3:30pm/4pm.The Field Technician I (Level 1) is a frontline role providing essential on-site technical support and troubleshooting to ensure the smooth operation of technology for our clients, which include K-12 schools and corporate environments. This position involves serving as the primary point of contact for technical issues, hardware deployments, and user assistance. Success in this role requires a strong customer-service orientation, excellent problem-solving skills, and the ability to communicate effectively with users of all technical skill levels. You will be responsible for supporting multiple different locations (up to four schools) in the greater Cleveland area. You will install, configure, maintain and troubleshoot hardware and software not limited to projectors, smart boards, scanners, and printers. We are looking for someone who has strong customer services skills as well as hands on IT support as you will be interacting with customers on a daily basis. You will be responsible for documentation as well, creating and maintaining detailed records and notes relating to projects, hardware and procedures. Additional Responsibilities Include: - Support a collaborative working environment in which technology resources are available so that staff can perform efficiently, and students can be successful learners.- Communicate effectively with administrative staff, school principals and teachers.- Maintain a positive attitude and support of the organization?s initiatives and assignments.- Able and willing to travel outside of the state (up to 10%) and as needed.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

A client in the Pacific Northwest is looking for a Senior Intune Engineer to join their team! This position would be a direct hire position that would be hybrid onsite. In this role you would work on... More a team and primarily work with Intune from top to bottom. With Intune you would be responsible for the evaluation of environment, proposing design solutions,improvements, be the facilitator of doing baseline configurations, documentation, and handing that off to operations. In addition, you will be working with PowerShell on a daily basis and be responsible for configurations as well. As a Sr. Intune Engineer you will also be responsible for application deployment, this organization only has a few applications running through Intune, so they are looking to expand the applications they have running through it and you will be working with PS app deploy. The environment you are walking into is using Intune, however we are looking to optimize how it is currently being used. If you are looking to join a great company and a great team, please apply today!We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

he Infrastructure/Security Engineer L2 is responsible for assisting with securing, resolving, and improving network and IT infrastructure and systems security. This role will be working to maintain... More acceptable uptime, continue to enhance the safety of the network and information systems to achieve and maintain compliance with industry standards to include ISO, NIST, HIPAA/HITECH, and CMMC. This role supports to the Global IT team for infrastructure/security improvements and response management and partner with the IT Technical team and IS Applications team to ensure secure management of internal and external business systems. Additionally, will provide infrastructure support and maintenance services for on-prem and cloud infrastructure.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Site/Operations Managers manages all administration, service workload, capacity planning, labor effectiveness and productivity for STC Site Operations while ensuring customer expectations (cost,... More delivery, lead-time, quality, etc.) are met. They are responsible for ensuring safety and environmental compliance are met in support of company policy and programs. Scope of the job:- The role leads the operation team and is based within a Service Technology Center. It may involve regular travel to customer sites within a region and the occasional global travel when required for management reporting.- This role requires daily interaction with all levels of the organization, in both written and verbal formats.- The Operations Manager role requires extensive planning, priority setting, coordinating of work and competing priorities. The incumbent must be able to balance all these items at any given time. - This position manages an annual budget. Previous experience with managing operational/departmental budget/revenue targets is a must. - Depending on the size of the STC site, this role will have between 5 and 15 direct reports and may have overall management responsibility of a site ranging from 15 to 150+ employees.Main Responsibilities:- Oversees the Services business to achieve annual business goals for revenue & gross profit in coordination with the regional and Global STC services strategies and provide monthly reports. - Manages service process improvement, manpower loading, equipment and material needs, and accurate control of all inventories.- Manages and drives all customer issues to closure or initiates support when required.- Manages and develops the service team leaders daily to optimize resource utilization, quality and on-time delivery, time reporting, prioritize and coordinate daily workload, dealing with day-to-day employee issues, and interface with the service team leaders.- Oversees operational expense budgets within agreed upon targets. Evaluates assigned staff skills, develops and deploys employee development programs.- Manages human resources, including selection, recommends staffing levels and changes in accordance with company and departmental mission, coaching, discipline, manpower planning and motivation of staff. - Develops, generates and provides strategic analysis reports (with focus on reason for variance deviation between planned and actual) for Key Performance -Indicators such as: capacity planning, on-time delivery, turn-around-time (TAT), quality, labor hour cost, etc.- Interfaces with appropriate STC personnel (BLM, SHE, HR, Quality, Engineering) on priorities, strategies, and issues.- Ensures that safety standards (SHE) are met and the cleanliness (5S standards) of the shop.- Develops and maintain Quality & ISO procedures, work instructions within the ISO certification guidelines.- Develops and implement adequate and visible measures that are linked to continuous improvement.- Champion VTPS guidelines and principles.This position pays between 125k-135k depending on level of experience.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Job Description:On-site role supporting live operations during 2nd shift. The WMS Analyst will serve as a liaison between Operations and IT, maintaining system stability, troubleshooting real-time... More WMS and automation issues, and ensuring clear communication across departments. This role supports the Eddie Bauer operation at the WOH site during peak season, ensuring fulfillment systems perform at optimal levels.Day to Day:? Evaluate, configure, test, and support WMS functions (Manhattan & GreyOrange interface).? Troubleshoot order allocation, wave execution, and tote routing issues in real time.? Translate operational needs into system tickets or fixes and escalate as needed.? Track recurring issues and communicate findings to Planning/IT teams.? Support execution of peak order waves and late-night production stability.? Serve as first-line WMS/Operations support during live production.? Investigate stuck orders, allocation mismatches, and tote movement exceptions.? Configure or adjust system settings in partnership with IT.? Provide end-user training and documentation for any process changes.? Communicate daily issue logs and performance updates to leadership.Pay rate: 25-27/hr.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The Senior Systems Engineer plays a critical role within the Technical Operations team, requiring hands-on expertise, independent initiative, and active mentorship. Reporting to the Infrastructure... More Manager, this position provides strategic and tactical guidance for the design, implementation, enhancement, and maintenance of compute, storage, and backup environments. The role focuses on ensuring high availability, performance, and security of IT infrastructure, while proactively monitoring system health, recommending improvements, and resolving technical issues. The engineer will also lead or contribute to projects involving system implementations, upgrades, and migrations across multiple teams.Act as a subject matter expert and escalation point for complex technical challenges.Establish and enforce best practices for system security, performance, and reliability.Perform essential technical functions including:Server administration (primarily Windows, with Linux as a plus)Data center operationsObservability tool configuration and managementPatch and vulnerability managementIncident response and resolutionDocumentation and compliance reportingRecommend, design, and implement improvements to existing tools and technologies.Collaborate across teams to execute infrastructure-related projects requiring evaluation of business processes and industry standards.Mentor junior and mid-level team members to support their professional development.Assess emerging technologies and provide recommendations based on organizational needs and trends.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

A client of Insight Global is looking for a Secret Cleared Windows System Administrator to join their team. As a Windows Systems Administrator for a classified government contract, you will ensure... More the smooth operation of multi-user computer systems by coordinating with network, software, and system engineers, desktop technicians, project managers, end users, and IT leadership. Responsibilities include analyzing customer requirements to determine hardware and software solutions, implementing system enhancements to improve performance and reliability, and managing configuration, patching, monitoring, and problem resolution. You will provide backup and recovery services, oversee file systems and disk space, maintain virus protection, and manage user and computer accounts with appropriate security permissions. Additional duties include testing new product releases for compatibility, documenting technical processes, and recommending hardware and software purchases. This role requires interaction with vendors to evaluate products and services, strict adherence to Information Systems security guidelines, and maintaining audit and logging information for classified systems. You will prepare security documentation, report project status, and apply vulnerability and risk mitigation strategies in compliance with RMF and DoD JSIG standards. Operating with minimal supervision, you will independently develop solutions and approaches to meet mission-critical objectives.Compensation: $32/hr. -- 35/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is assisting a client in identifying a System Engineer for a 6-month contract to hire hybrid schedule opportunity north of Atlanta, GA . This team responsible for architecting,... More deploying, and supporting our IT infrastructure, including on-premises and cloud-based systems. This role predominantly focuses on maintaining Windows Server environments, configuration management, monitoring systems, virtualization platforms, and automation tools to optimize performance and support business objectives. ?Backup and Restore: Leverage deep understanding of backup strategies and methodologies, as well as disaster recovery and business continuity situations.?Collaboration and Communication: Excellent written and verbal communications skills with an emphasis on confidentiality, tact, and diplomacy. Clearly communicate updates, progress, and technical concepts to stakeholders and management. Able to work both independently and as part of a team.?Compliance and Safety: Adhere to corporate policies, ensuring all activities meet safety and security standards.?Documentation: Develop and maintain documentation for server, network, and IT infrastructure assets and processes, as well as showcase good ticket management skills.?End-User Support: Provide next-level support for technology-related issues and requests. ?Planning and Execution: Ability to follow work plans, meet deadlines, and deliver high-quality results.?Productivity Apps: Intermediate proficiency and experience using Microsoft Office package (Excel, Access, PowerPoint, Word). ?Project Management: Lead small scale IT efforts, as well as participate in cross-functional projects.?Problem Solving: Use strong troubleshooting skills and in-depth knowledge of multi-site, mixed-technology enterprise environments. ?Preventative Maintenance: Perform routine maintenance on hardware and software systems to ensure reliability.?On-Call Support: Participate in a rotational schedule for off-hours system support.?Security: Showcase a strong security mindset, with clear understanding of security best practices, security controls and risk mitigation strategies.?Workload management: Ability to manage multiple tasks simultaneously.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is searching for a Fullstack Developer for one of their financial services customers. This person will join the IT Audit group and be responsible for developing applications for the IT... More Audit team, including audit testing systems. They will be coding in Python or Java 75% of the time. This position is 40 hours/week, fully onsite, Monday-Friday.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

? Maintains an Operations Bridge, collaborating with the Integrated Service Center (ISC) Network Operations Center (NOC), external agencies/customers, and field units? Provides Situational Awareness... More support to the Customer, to include updating reports, passing down documentation and master station logs, monitoring chat rooms, and communicating ongoing impacts to service operations? Leverages Enterprise Management tools and analytics to correlate service impacts, service availability, service capability, Service Level Agreements (SLA) conformance, and other service-related trends? Proactively monitors high priority incident tickets impacting VIPs and Mission/Business/Enterprise critical services? Supports the Government with Situational Awareness of world, national, or local events (e.g., natural disasters, civil unrest, low intensity conflicts, acts or terrorism) and correlates impacts to Network Operations Squadron managed and monitored systems? Ability to conduct trend analysis and support analytical investigation as needed? Provides operational coordination for network Event and Incident Management functions? Prepares daily network availability briefings, charts, and reports for the Customer to provide to Government leadership? Fill-in support for Shift Supervisors as needed? After hours support for Enterprise IT Maintenance Coordinator? Facilitates meetings, coordinate briefing materials with customer? Coordinates planned maintenance and corrective maintenance with commercial carriers and affected customers? Supports the Government by performing daily ad hoc taskings from the Customer?? Generates Situational Awareness notification via various messaging systems for distribution to customers? Provides technical assistance, when requested, by the Customer in support of defined duties? Provides coordination, data collection, and other support to the After Action Report process? Integrates ITIL best practices into existing documentation, provides process improvement recommendations, and assists in maintaining governance documentation? Demonstrates an understanding of commercial network services, Wavelength, SONET, and Carrier Ethernet? Tracks incidents and requests from identification through resolution ensuring a quality end-to-end customer experience? Conducts initial assessment, triage, research, and resolution for basic incidents and requests regarding the use of application software products and/or infrastructure components? Engages other service desk resources or appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility by routing incidents, as necessary, to product line, application, or system support specialists? Documents resolutions and updates self-help and staff knowledge bases.? Alerts management to recurring problems and patterns of problemsPR: 40-50We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less