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The Customer Experience Representative provides first-level support as the primary point of contact for customer inquiries. This role handles basic account questions, billing issues, and Tier I... More technical troubleshooting such as connectivity checks and equipment resets. More complex issues are escalated to senior team members.Key Responsibilities-Manage inbound calls regarding account updates, billing, payments, and service changes.-Perform Tier I troubleshooting (signal checks, reboots, outage identification).-Document all customer interactions accurately in internal systems.-Maintain professional, high-quality customer service.-Participate in ongoing training on products and processes.-Upsell relevant products or services.-Escalate advanced issues as needed and meet departmental KPIs.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We are seeking an experienced Kubernetes Engineer/Administrator to join our team at Moody's. This role focuses on managing and scaling our enterprise-grade Azure Kubernetes Service (AKS)... More infrastructure. You will be responsible for designing, implementing, and maintaining production Kubernetes clusters that support critical enterprise workloads across multiple Azure regions. Primary responsibilities include: ?Azure Kubernetes Service (AKS) Management ?Security & Compliance ?Service Mesh & Advanced Networking ?Infrastructure as Code (IaC)?GitOps & CI/CD?Azure Platform Integration ?Monitoring, observability, & operationsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We are seeking a dynamic and experienced Procurement or Real Estate industry professional to join our team, primarily supporting the US and Canada regions with oversight of LATAM. The ideal candidate... More will have a robust background in (indirect) procurement and/or professional services, preferably with experience in the facility management or Real Estate/construction industry. This may include roles in commercial expertise on the sales/account management side or experience as a real estate or facility management sourcer. This role requires excellent change management skills and the ability to manage challenging stakeholders effectively.Key Responsibilities:? Lead the deployment and effective utilization of procurement processes and systems within the Americas region, focusing on key countries such as US and Canada. ? Generate impact and commercial value through partnering with stakeholders to support business priorities using category strategies, programs and processes.? As a result, develop localized procurement strategies and savings initiatives that align with broader global objectives. The savings initiatives will be executed by the colleagues in the global Procurement organization, but we also expect the business partner to source specifically Real Estate or Facility Management projects.? Manage risks associated with procurement activities, ensuring compliance with all relevant policies, local laws and ethical standards. ? Leads change linked to digital transformation, including deployment of procurement platforms such as Apadua, Marketplace solutions including Amazon, or Archlet.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

? Provides support for the mechanical phases of building design, equipment installations and utility systems. Includes central utility distribution sites and self-contained buildings. ? Determines... More the cause of asset failures and reduction in asset capacity by using reliability tools and methods (e.g., life cycle analysis, condition-based maintenance, root cause failure methodology, mean time between failures, fault tree analysis, etc.) ? Analyzes current conditions and future requirements to recommend infrastructure capital improvements and works with both internal and external customers to identify and assess alternatives and impacts. ? Translates customer requirements into design options with documents and estimates. Identifies appropriate materials, equipment, and services by applying engineering principles and methodology. ? Participates in conceptual design by analyzing intended use/occupancy and desired aesthetics, code research, and development of preliminary design elements. ? Estimates resource requirements, identifies materials, equipment, and services to establish project scope. ? Uses appropriate resources to direct the production of project drawings, specifications, and permit application packages in accordance with project parameters. ? Aligns mechanical designs with customer requirements, building codes and applicable laws by applying knowledge of construction principles, practices, and materials. ? Supports construction projects by reviewing contractor proposals; monitors project progress and vendor/consultant performance. ? Ensures accuracy of drawing archives/libraries by reviewing contractor redlines and as-builts. ? Other duties as assigned.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a Software Engineer I to support a federal client in Suffolk, VA.Essential Job Responsibilities include, but are not limited to:?Designs, develops, documents, tests and... More debugs applications software and systems that contain logical and mathematical solutions. ?Conducts multidisciplinary research and collaborates with equipment designers and/or hardware engineers in the planning, design, development, and utilization of electronic data processing systems for product and commercial software. ?Determines computer user needs; analyzes system capabilities to resolve problems on program intent, output requirements, input data acquisition, programming techniques and controls; prepares operating instructions; designs and develops compilers and assemblers, utility programs, and operating systems.? Develop well-written code using provided coding standards ? Testing software using a Test Procedure or Requirements document and documenting/correcting any errors found.? Documents cold starts and develops software for new and revised virtual environment courses. Compensation:$40/hr to $43hr.Exact compensation may vary based on several factors, including skills, experience, and education.Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

A global law firm is seeking an experienced legal recruiter for approximately six months? parental leave coverage. This position requires a high caliber individual to help the Firm?s recruitment... More function to be best in class. This position requires excellent client relationship management skills as well as outstanding professional presence. This position also requires:-Thinking creatively, strategically, commercially and competitively to meet our objectives of hiring top talent and recruiting for long-term strategic fit-Working with Summer Committee and Hiring Partner to collaborate on ideas and resolve any summer associate issues that may arise-Execution of the summer associate program (including general admin support; helping to organize and participate in various internal and external events and trainings; maintaining a summer budget)-Assisting with summer associate orientation program planning and execution-Facilitating and supporting the feedback/review/offer process for summer associates; oversee mentoring program; act as resource to summer associates to ensure smooth transitions from law school to law firm-Correspond with summer associates and respond to daily inquiries-Oversee Early Careers Recruitment AssistantWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The role involves executing both formalized and free-form test scripts for various Point-of-Sale (POS) platforms across supported brands. Responsibilities include testing new releases, upgrades,... More fixes, and campaigns. The position requires creating and executing end-to-end test plans, managing all test activities to ensure objectives are met, and documenting detailed test scripts, test notes, and defects. Timely escalation of quality issues and regular status updates during the testing cycle are essential. Additional duties include developing and maintaining system documentation, troubleshooting test host connection issues, assisting end-users, and contributing to training materials. The role also supports testing and quality assurance of Enterprise forms, adheres to current support processes while recommending improvements, and documents updates. Participation in special projects and collaboration to achieve organizational goals and share knowledge are also key aspects of the position.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

An employer is looking for a Senior AI Manager to sit remotely. The primary responsibility will be lead the team building and deploying AI and Gen AI products into existing internal applications and... More into SaaS platforms that the client has integrated. You will partner with business organizations to evaluate new business cases and aid the team with proper prioritization pf the project pipeline. You will partner closely with senior engineers and contribute to building AI agents in databricks. Additional tasks will include pioneering team member development/ guidance, interview/ hire/ promote team members and collaboration with application teams to identify opportunities to leverage Gen AI, and to develop, program, train the complex networks of algorithms. This will have a heavy focus on Azure products/ services including Azure OpenAI, Azure AI Search, Azure Function Apps and Azure API management.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Schedule: Onsite M-F, 8:00am - 5:00pmInsight Global is hiring an Archive Operations Specialist to support the historical archives department of our leading Retail clients in Beaverton, OR. We are... More looking for self-starters with an interest in operations, the history of sport, and project management. Key Responsibilities:Artifact Maintenance and Processing?Practice proper procedures to ensure artifacts are conditioned, stored, moved, and packed for ?Enter artifact information and details into the museum management and RFID systems.?Store items into the permanent collection.Archive Operations Support:?Physical movement of shipments, receipts, and archive items?Resetting storage space to support vault transitions.?Manage supplies necessary for archival operations.?Support the training of peers or volunteers. Project Support and Process Improvement:?Define new and update existing Standard Operating Procedures (SOPs).?Suggest and implement operations and project process improvements.?Lead 1 or more operations priorities.?Provide a weekly report of accomplishments and next steps.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for an experienced System Infrastructure Engineer to support us and a customer group of several DoW offices. This individual will perform system monitoring and remediation... More of issues to ensure uptime requirements are met for the critical systems. The candidate will provide technical support to improve Multi-Domain Command and Control (MDC2) capabilities through the development and continuous improvement of the JFN and JMIE systems. Other duties: Develop and maintain automated reporting mechanism using commercial or customer dashboards for reporting overall system health and status.Provide software sustainment leveraging software configuration management controls and processes.Establish and improve existing engineering processes and tools to provide system status by leveraging Platform/Applications/Data monitoring tools.Contribute to the design and development of automating the daily verification and validation of key functional capabilities.Support the automation of configuration management and the visibility into the status of CM across various environments.Hourly: 80-91/hr Salary: 170,000-200,000We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less