Job Search Results for Customer Service

{"JobID":518155,"JobType":["Perm"],"EmployerID":null,"Location":{"Latitude":-84.32,"Longitude":33.97,"Distance":null},"State":"Georgia","Zip":"30350","ReferenceID":"SFR-dbcc117e-80bb-444a-92ab-ed973120d7a4","PostedDate":"\/Date(1776103939000)\/","Description":"Position SummaryOne of our financial technology clients that specializes in payment processing and data security solutions for enterprises is seeking a Senior Analyst, IT Internal Control to further develop and maintain the company\u0027s IT system of internal controls, following internal control framework guidance, regulatory requirements, and industry best practices. The Senior Analyst, IT Internal Control will work with functional area leadership to identify and assess key process risks and evaluate internal control effectiveness. Essential Duties and Responsibilities include the following and other duties may be assigned:? Facilitate and review IT process risk assessments conducted by functional area leadership.? Evaluate and test IT internal controls design and operational effectiveness, including ITGCs.? Identify, report, and monitor remediation of IT internal control gaps.? Ensure compliance with regulatory requirements (e.g., PCI-DSS, PCI-P2PE, GDPR, etc.).? Identify opportunities for process improvements to enhance IT internal controls. Version 08.26.2025? Conduct internal audits of the information security management system (ISMS) for ISO 27001 certification.? Support internally built tool, Risk and Control (RAC) Salesforce application enhancement project.? Assume business owner duties for RAC application, including management and monitoring of application fixes and improvements.? Generate and/or maintain RAC application user guides.? Perform analysis to determine proper data validation for all data elements used in projects.? Analyze existing data and database schema.? Generate process flow maps as needed for process improvement projects.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Remote Sr Analyst, IT Internal Control","City":"Sandy Springs","ExpirationDate":null,"PriorityOrder":0,"Requirements":"The ideal candidate will have experience in the following areas: ? Facilitating and conducting IT process risk assessments, testing internal control design and operational effectiveness, and identifying control gaps.? Conducting information security management systems (ISMS) reviews/audits.? Experience in the payment/data security and/or payment processing environments, familiarity with the PCI-DSS and PCI-P2PE, and a working knowledge of SOC 2 and ISO 27001 certification.Skills and QualificationsTo perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. ? Strong knowledge and experience with internal control and security complianceframeworks (e.g., COSO, COBIT, NIST, SOC 2, ISO 27001, etc.).? Experience / strong working knowledge of relational databases.? Experience working multiple concurrent projects.? Meticulous attention to detail to ensure accuracy and completeness of documentation.? Ability to demonstrate the Bluefin Leadership Model of high integrity, customer focus, relationship building, innovation, accountability, and communication. ? Strong interpersonal skills, including verbal and written skills.? Demonstrated ability to facilitate collaborative discussions.? Ability to work independently, take initiative, and contribute to new ideas required in a diverse, fast-paced, deadline-driven team environment.? Experience discussing and presenting ideas to technical and non-technical audiences.? Organizational and analytic skills, with strong problem-solving ability.? Advanced computer skills in Word, Excel, Outlook, and Salesforce with the ability to multi-task. ? Understanding developer logic, ability to think logically, and understanding of software limitations.? Working knowledge of user acceptance testing.Education/Experience: ? Bachelor\u0027s degree or equivalent (e.g., Information Technology, Information Systems, Accounting, Finance, or related field).? 5+ years? progressive experience in IT audit (internal/external), internal control, or related areas.","Skills":"? Professional certifications (e.g., CISA, CIA, CRISC, CRMA) are a plus? Knowledge of payment/data security and/or payment processing industriespreferred.? Strong knowledge of Microsoft Visio.","Industry":"Audit","Country":"US","Division":"IT","Office":null,"IsRemoteJob":true,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":120000.0000,"SalaryLow":90000.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

{"JobID":520934,"JobType":["Contract-to-perm"],"EmployerID":null,"Location":{"Latitude":-73.99,"Longitude":40.71,"Distance":null},"State":"New York","Zip":"10112","ReferenceID":"NNJ-f635f4bd-51bc-43b6-85f1-ee4c2285675f","PostedDate":"\/Date(1776716206000)\/","Description":"The Engineering Project Manager will be responsible for the successful delivery of Global Distribution Engineering projects, as well as planning and executing in both Waterfall and Agile methodologies. This position requires strong communication, influencing, project management, and agile skills.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Engineering Project Manager","City":"New York","ExpirationDate":null,"PriorityOrder":0,"Requirements":"Serve as the single point of contact for assigned engineering teams as project manager or scrum master depending on assignments? Lead and manage multiple projects and activities of varying methodologies (Waterfall, Agile, Scrum, Kanban), types, and sizes, ensuring objectives and project deliverables are accomplished according to plan? Build an effective working partnership with engineers to lead team to success? Synthesize and simplify complete concepts/requirements to the team and stakeholders and tie back to business objectives? Plan, open, and track tasks in Jira? Create and manage all required project artifacts (e.g. meeting minutes, action items, status reports)? Coordinate and facilitate weekly project status meetings, daily standups, and agile ceremonies? Effectively manage project lifecycle from start to finish? Utilize enterprise project management tools and applications to provide project status and reporting, while adhering to PMO processes, documentation standards, and best practices? Effectively manage time and prioritize tasks and work streams to achieve department and business goals? Manage risks, issues, track and resolve dependencies and utilize resources to remove impediments to the team? Partner with colleague project managers and product owners within the organization","Skills":"B.S./B.A. degree in relevant field (or equivalent work experience)? PMP Certification? CSM certification? Scrum, Kanban experience? Proficient in Jira, Confluence and JQL queries? 5+ years? experience leading complex engineering projects? Solid understanding of media engineering practices? Experience with project management tools, such as Jira and ServiceNow? Excellent organization and communication skills, as well as strong and consistent attention to detail? Foundational understanding of software and infrastructure engineering technologies (compute, storage, network, database, cloud, devops, infrastructure as code, front/back-end development)? Ability to effectively summarize status and communicate with senior leadership? Adaptable performer who can lead effectively under pressure and through significant change? Ability and desire to continually learn about new technologies, project management methodologies, and adapt to ever-changing business and industry needs? Ability to manage multiple programs and projects independently? Familiar with leading projects within a program structure (reporting up to a program manager, leadership, etc.)Desired Qualifications? Previous work experience within media entertainment industry? Previous experience as an engineer? DevOps experience? Culture carrier with strong leadership skills to drive, deliver, develop and inspire? Results-oriented with initiative to work until job is complete? Experience in US digital Media? Experience in video supply chain, infrastructure, delivery systems and playback preferred? Exceptional technical, analytical, organizational, and research skills? Ability to lead and present program and project information in face-to-face presentations to varied audiences; including executive management? Strong team building, vendor, and customer relations skills? Be analytical and process-oriented and able to apply structure to complex problems","Industry":"Project Manager","Country":"US","Division":"IT","Office":null,"IsRemoteJob":true,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":65.0000,"SalaryLow":52.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

{"JobID":509720,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-74.568,"Longitude":40.6859,"Distance":null},"State":"New Jersey","Zip":"07920","ReferenceID":"NNJ-af33efc0-045d-4130-802b-115cb4aed143","PostedDate":"\/Date(1774283255000)\/","Description":"?Minimum of 5 years of experience within life sciences supporting the delivery of GXP validated global business systems serving cross-functional stakeholders is required ? specifically working with Veeva RIMs?Experience handling RIMS operations and business process?Experience with provomax and doing hands on integrations preferred?Demonstrated experience within or supporting Research \u0026 Development processes, roles and systems is required?Excellent oral and written skills are required?Demonstrated experience involving data governance and/or data stewardship is preferred 60-65We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"RIMS BA","City":"Bernards","ExpirationDate":null,"PriorityOrder":0,"Requirements":"Project Definition, Planning, and Management?Develop or collaborate in the development of Problem Statements, Business Cases, High-level Project Plans, Project Charters, and Project Proposals to frame each business system opportunity or problem, identify the benefits to be realized, and define the anticipated effort and timeline for each proposed project or significant system change.?Assist project leads and project managers in planning projects, establishing work plans, determining the anticipated effort, estimating resource requirements, and identifying required deliverables.?Assist project leads and project managers in tracking, communicating, and reporting on project status, as well as developing materials for presenting various aspects of proposed or in-progress projects.Business System Analysis?Lead or collaborate on discovery \u0026 concept phase activities including (but not limited to) current state assessments, key stakeholder interviews, surveys, policy \u0026 procedural reviews, document analysis, requirements workshops, and use cases.?Lead or collaborate on analytical and critical evaluation activities including (but not limited to) to-be process engineering, definition of process roles and responsibilities, identification of test scenarios \u0026 test cases, creation of training plans \u0026 training materials, authoring of procedural documents, and work aids for efforts involving the implementation of, or changes to, information technology business systems.?Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements.?Collaborate with information technology professionals to establish the technical vision and analyze tradeoffs between usability and performance needs.?Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying business needs.?Identify gaps between system capabilities and business requirements, and map capabilities to requirements to ensure that business needs are met.?Coordinate the translation of business and user requirements into test scenarios \u0026 test cases, including expected results for user acceptance testing (UAT).?Develop and manage the test data required to support user acceptance testing.?Assist with the development and execution of change management and training throughout the organization during the Implementation or enhancement of system solutions.Partnership \u0026 Collaboration?Partner on projects, system changes, and system support efforts with business subject matter experts and cross functional teams including IT professionals and external partners.?Serve as the conduit between the customer community (internal and external customers) and information technology team members.","Skills":"","Industry":"Business Analyst (BA)","Country":"US","Division":"IT","Office":null,"IsRemoteJob":true,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":68.0000,"SalaryLow":54.4000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}