Job Search Results for quality assurance

Position Summary Responsible for the facilitation of training for Patient Access Center?s schedulers and referral agents. This includes new hire onboarding, core skills, customer experience, call... More flow, technologies, and standardized workflows for multiple service lines. Evaluates the needs and current practices and creates and delivers a training development plan complete with materials, tutorials, instructions, and learning resources such as online modules and guides. Essential Functions ? Facilitates New Team Member Training program, onboarding, continuous education, and additional training initiatives, as assigned. ? Confident public speaker and a devoted educator who is up-to-date on the latest tools and resources needed to improve employee training and performance. ? Continuously monitors Patient Access Center call flow, core skills, and workflows to ensure accurate patient registration, appointment scheduling, and call handling in alignment with established quality assurance expectations. ? Demonstrates proficiency with core applications and workflows, providing subject matter expertise. ? Proactively seeks to gain knowledge in all areas of patient access to include workflows and standard operating procedures in all service lines supported by the Access Center. ? Actively participates in access center departmental meetings to promote open, consistent communications for continuous performance improvement, collaborating with department leaders to identify and assess organizational, departmental, and individual training needs. ? Analyzes workflows and processes, identifies knowledge needs, and collaborates with direct leadership and stakeholders to establish a vision for creating, updating, and managing instructional content. ? Develops instructional materials, computer tutorials, reference materials, and visual aids for meeting specific access center training program objectives. ? Consistently reviews training materials and instructional content to ensure that materials are current and in alignment with organizational and departmental goals and initiatives. ? Reviews, resolves, and documents any training, trainee performance and behavior or workflow issues encountered in a timely and efficient manner and communicates issues with direct leadership and corresponding stakeholders. ? Assists and supports the implementation of process improvements, both intradepartmental and interdepartmental. Promotes efficiency, identifying opportunities to streamline processes and workflows, when applicable. ? Responds positively to change and acts as an ambassador in support of organizational and departmental goals and initiatives. ? Maintain records of training activities and team member progress. ? Supports Contact Center leadership by providing trainee feedback during assigned training. ? Exhibits compassion, empathy, patience, and understanding in alignment with the Way. ? Demonstrates effective and efficient use of department and organizational resources. ? Maintains reasonably regular, punctual attendance consistent with policies, the ADA, FMLA and other federal, state, and local standards. ? Maintains compliance with all policies and procedures.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We are looking for a Customer Program Manager (CPM) to assure our customers' success with our clients products and services fostering long-term, strategic partnerships. The CPM is the primary contact... More for our most important customers, marshalling the client, and 3rd party resources in support of these customers' test challenges and operational efficiency using our equipment. The CPM will establish customer satisfaction standards, institute strategic plans, and monitor progress for schedule performance, cost management, technical excellence, and customer satisfaction. This person will also initiate program corrections as critical deviations are identified. This is a unique opportunity, ideal for a candidate with diverse technical and communication skill sets to oversee & direct a multi-disciplinary group. To have a high impact on success, the candidate must be capable of setting and adjusting priorities rapidly, allocate project resources appropriately and be tactical in creating strategies, as well as building strong customer relationships. We are looking for an energetic, intelligent, and dynamic individual with high integrity to join our team. It is a fast-paced environment so this individual must also be able to handle rapidly changing work assignments.Serve as key customer contact on customer contract performance and support. Define program requirements in terms of product design, systems and process management, project budgets, cost management, resource deployment, technical support, program/project phases, master schedules/project milestones and all other planning activities for program implementation & on-going maintenance.Provide leadership, project management and direction to cross-functional teams supporting customer program requirements focused on customers' use of our equipment.Support customer personnel by directing ATS functional resources to provide on-going assistance and instructions in the deployment and operation of semiconductor test equipment/tools/systems and product applications. Liaison with customers' manufacturing partners in the optimal operation of our equipment.Conduct and facilitate program reviews to assess cost and delivery performance and ensure the achievement of technical goals and contract commitments while keeping within a budget. This may include post-mortem analysis after product or program launch.Present status reports to senior management, including any action recommendations requiring further approvals.Collaborate with procurement, engineering, manufacturing / operations, and quality assurance in overseeing the selection and contract performance of subcontractors providing technology, key product components and engineering services for assigned programs.Salary range is $150,000-$175000. This is an on-site position in Lake Forest, CA.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

The E2E QA Lead position seeks a highly motivated and experienced individual with a strong background in e-commerce and automation. The role involves leading and mentoring a QA team, defining and... More implementing E2E QA strategies, driving automated test suite development, and collaborating with cross-functional teams. The ideal candidate will have at least 7 years of QA experience, with 3 years in a leadership role, and proven expertise in e-commerce processes, test automation tools (such as UI Path or similar RPA/dedicated test automation platforms), and Jira. Familiarity with AI concepts for QA improvement is also required.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

1.Understands key networking components such as TV Headends, Earth Stations, Satellite and Off-Air Signal Acquisition, Aggregation, Encoding, Encryption, Middleware, Set Top Operation, and network... More routing/switching.2.Accurately prepares timelines and costs for IPTV network expansion projects.3.Performs IPTV network utilization/capacity analysis as needed and provides recommendations and designs that create growth and additional network resiliency.4.Works with various equipment vendors extensively to make critical decisions dealing with equipment selection, implementation and troubleshooting of current and future network architecture.5.Timely creates and maintains Visio diagrams/drawings of the FTTx/IPTV Network Infrastructure and any associated elements. Timely creates and maintains detailed Methods of Procedure (MOP) documents useful to both the NOCC and other Operational Departments for the implementation, development, and maintenance of the IPTV Video environment.6.Consistently verifies that records are always correct and up to date.7.Schedules Network Activity requests/Maintenance Requests (MR) with Change Management/NOCC. Facilitates and responsibly manages projects with authorized contractors or smart hands.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We are seeking 3 Patient Logistics RNs to work virtually in Phoenix. As the PL RN you will help with transfer center operations to ensure smooth patient placement and efficient communication across... More departments. This role is seeking individuals who have a strong background with Medical Terminology and technology literacy combined with years within an inpatient clinical setting. There are both day and night 3x12 shifts available with the expectation to work 4 weekend shifts a month and alternating holidays.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for a curious, craft driven Jr Designer to contribute to the creation and evolution of our client's brand design systems and AI-assisted creative workflows. This role is... More ideal for a designer with 1?3 years of professional experience who has strong foundational craft skills and a growing ability to think systemically across touchpoints. You will play an active role in developing brand identities, contributing to AI-enabled toolkits, and producing high-quality creative assets across physical and digital channels. You will help balance design excellence, brand governance, and emerging AI tools?contributing to scalable, modern creative solutions that elevates Walmart?s brands at scale. Responsibilities:CollaborationContribute to the design and evolution of omnichannel brand systems across packaging, retail, digital, and campaign touchpoints.Develop and refine logos, typography systems, iconography, illustration styles, color palettes, and layout frameworks under senior guidance.Partner with senior designers, copywriters, strategists, and cross-functional teams to concept & execute creative assets.Contribute to AI toolkits designed to support the creative process, including prompt libraries, workflow documentation, and testing initiatives.Present design concepts and rationale clearly to internal stakeholders.Trend & Technology ExplorationStay informed about trends in brand design, retail, culture, and Generative AI tools.Proactively experiment with emerging AI features and creative workflows to enhance efficiency and iteration.Explore how AI can scale creative systems while maintaining strong craft and brand integrity.Share insights, learnings, and recommendations with the broader team.Quality Assurance & GovernanceFollow brand guidelines and governance guardrails when creating and refining assets.Document prompts, workflows, and version histories for AI-generated work.Ensure all outputs meet Walmart?s standards for typography, layout, accessibility, compliance, and brand consistency.Maintain strong attention to detail and craftsmanship across all deliverables.Project Ownership & ContributionContribute to design projects from concept through production with increasing autonomy.- Manage smaller workstreams or components of larger initiatives independently.- Support pilots, workshops, and day-to-day production needs.- Deliver organized, production-ready files on time and aligned with strategic objectives.- Balance multiple assignments in a fast-paced environment.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The City is in the final stages of transitioning to Oracle Fusion Cloud HCM. This role will be responsible for driving post-go-live stabilization, end-user training and adoption, and long-term system... More optimization. The ideal candidate brings strong technical expertise alongside the ability to consult across HR functions, translate business needs into technology solutions, and build a team culture rooted in continuous learning and proactive problem-solving. Duties/ResponsibilitiesLeadership & Team Management: Provide leadership and oversight for HR technology operations and strategy; supervise and coach HRIS team members with an emphasis on proactive professional development and continuous learning; plan, prioritize, and manage programs, projects, and workflows; ensure compliance with regulations, policies, and procedures.HRIS Systems & Data Integrity: Manage and maintain all HR technology systems, including database maintenance, data extraction, analysis, and quality assurance for ATS, performance management, compensation, learning management, ticketing, and core HCM; oversee system implementations, upgrades, troubleshooting, and data transfers; define business requirements, recommend configurations, and ensure data accuracy through audits and governance protocols. Serve as the department?s primary technology resource, partnering with all HR divisions to identify system capabilities, leverage data, and develop technology-driven solutions.Reporting & Documentation: Prepare and oversee reports and documentation for policies and operations; develop functional specifications for complex reports; build and maintain analytics capabilities, including dashboards and data visualization tools, to support strategic decision-making across all HR functions; ensure accuracy and compliance in all records and communications.Training & End-User Support: Serve as subject matter expert for HR systems; develop and deliver end-user training; create and approve training materials and documentation to ensure effective system utilization. Proactively identify training needs and advocate for skill development within the HRIS team and across HR system end-users.Process Improvement & Analysis: Recommend process improvements, innovative solutions, and policy changes; conduct research and analysis to enhance systems and streamline operations. Evaluate and optimize workflows across HR divisions to reduce manual and transactional workloads and increase strategic capacity.Budget & Procurement: Prepare and manage budgets; monitor expenditures; research and evaluate products and vendors; negotiate pricing and approve purchases.Collaboration & Representation: Serve as an internal consultant and strategic partner to all HR divisions ? including Benefits, Compensation & Classification, Talent Acquisition, Employee Relations, Learning & Organizational Development, and HR Connect ? to align technology solutions with operational needs; Coordinate with City leadership, departments, and external agencies; represent the City on policy and regulatory matters; prepare presentations, resolve complex issues, and ensure compliance.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global's client is a top IP Law Firm and are seeking an IP Litigation Docket Specialist. The IP Litigation Docket Specialist is responsible for maintaining a rule-based centralized docketing... More system, ensuring compliance with case deadlines across multiple jurisdictions, and providing comprehensive, accurate docketing records and services related to IP litigation. This position supports the Contested Matters Department and works closely with attorneys and paralegals, as well as partners with the management team. The position requires flexibility and availability for overtime.ESSENTIAL FUNCTIONS:Manages, dockets, and maintains accurate docketing of all deadlines, hearings, and court requirements for intellectual property litigation matters (including patent, trademark, copyright, and trade secret) and various types of pro bono matters.Calculates and enters critical dates into the firm?s docketing system with precision, accounting for court rules, holidays, and extensions across multiple jurisdictions.Monitors PACER, EDIS (Electronic Document Information System), P-TACTS (Patent Trial and Appeal Case Tracking System), and other court filing systems for updates, orders, and scheduling changes. Manages complex International Trade Commission (ITC) Section 337 investigation dockets, including expedited schedules and specific procedural requirementsReviews court orders, notices, Administrative Law Judge (ALJ) orders, Commission notices, and correspondence to identify and extract all relevant dates and requirements.Maintains knowledge of and expertise in Federal Rules of Civil Procedure, local court rules, judges? standing orders, Patent Trial and Appeal Board (PTAB) procedures, and ITC Rules of Practice and Procedure (19 C.F.R. Part 210) through notices of rule changes and independent research and attends training sessions as directed by manager.Generates and distributes electronic deadline reports and calendars to case teams.Coordinates with attorneys and paralegals to ensure timely awareness of upcoming deadlines and court appearances.Assists and coordinates with conflict checks and case opening procedures for new litigation matters.Maintains organized case files and documentation supporting all docketed entries.Independently reviews and processes case status updates based on routine procedures or internal task requests.Regularly performs and participates in quality control assurance, audits, and system checks to identify data discrepancies and process improvement initiatives; coordinates corrective action(s) with manager.Strictly adheres to and facilitates firm compliance of established docket policies, protocols, and practices to mitigate risk without direct oversight; seeks clarification of requests that do not conform and, as appropriate, returns requests for further review and action. Provides docketing coverage and support during firm closures as directed or coordinated by manager.Adheres to established hybrid/work schedule and exercises the required flexibility to satisfy essential responsibilities and workload demands.Performs additional duties or participates in pilot groups, as requested or assigned by manager.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

This role is responsible for executing automated QA testing across APIs, UIs, databases, and scheduled jobs within Agile development teams. You will create and maintain test cases, develop automation... More scripts for web-enabled applications, and track execution and defects using JIRA. The role supports cybersecurity and Identity and Access Management platforms, collaborating with technical and non-technical stakeholders to ensure high-quality, reliable software throughout the development lifecycle.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Software Development team architects, develops, tests and maintains the Telesat Lightspeed System Model, a state-of-the-art suite of engineering software tools running on high performance computing... More (HPC) infrastructure for the modeling of resource allocation and end-to-end communication system performance analysis. As a Software Developer in Test, you will ensure the quality and reliability of the System Model codebase through effective and automated software testing. The Software Developer in Test will be responsible for writing software tools and scripts in addition to leveraging existing test frameworks and tools to perform integration, system, performance, and other tests to validate the functional and non-functional requirements of the product. They will also be responsible for integrating these tools and frameworks into the software development process by contributing to the continuous development and deployment pipelinesWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less