Job Search Results for help desk

We are looking to hire 2 entry level IT Technicians supporting our customer. -1 resource needed at 5289 Vine St, St Bernand, OH -1 resource needed at 8700 Mason Montgomery Road, Mason, OHWe are a... More company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

This position is onsite in Boston, MA.Day to Day:-Respond to common service, product, technical, and customer-relations questions.-Monitor & resolve service tickets for printing related incidents and... More problems-Initiate Device related trouble tickets into the customer supplied ticketing system.-Install and setup printers and apply customer configurations-Troubleshoot and resolve printer, print driver, and client system printing issues, non-reporting devices-Troubleshoot and resolve print server and print queue issues-Perform device and fleet usage analysis-Perform research related to printing related issues-Assist with the evaluation, testing, and creation of configuration templates of new devices-Maintain a high level of customer satisfaction by clarifying customer needs and ensuring that they are metWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

This team serves as the primary line of defense for all end-user support ? there is no escalation layer beyond them for most hardware and software issues. This role requires a highly responsive,... More customer-focused individual who can troubleshoot and resolve issues efficiently to ensure minimal disruption to the business.The position supports a dynamic, high-volume environment, combining both onsite and remote support across multiple locations.Key Responsibilities:? Provide Tier 2 support for hardware and software issues, including installations, break/fix, and troubleshooting? Manage and resolve tickets through ServiceNow, prioritizing incidents (break/fix) before service requests? Support Active Directory administration (user creation, permissions, access management)? Deliver high-touch customer service to a diverse user base, including corporate, field, and retail-facing employees? Troubleshoot and support mobile devices, desktops, and end-user systemsThis role requires the candidate to be onsite 5 days a week!We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The Security Engineer will be responsible for protecting the organization?s information assets by ensuring their availability, integrity, and confidentiality. This is a security-first, hands-on... More engineering role that requires strong foundational security knowledge, the ability to explain how security technologies work and why they are used, and the judgment to apply that knowledge in real environments.While experience with specific tools is valuable, this team prioritizes depth of understanding over resume-level breadth, and looks for engineers who can think critically about security controls rather than mechanically respond to alerts. Please note there is an aspect of on call rotation in the role. The Security Engineer will be responsible to actively promote, maintain and validate the availability, integrity, and confidentiality of the organizational information assets. This will be done in compliance with company security policies, standards and best practices. The Security Engineer will work across functional/divisional lines to develop and implement IT Security strategies, policies, and procedures. They will carry out all phases of information systems/networks security program that involves access to computers and computerized data. They will conduct regular audits to ensure that systems are being operated securely, and information systems security policies and procedures are being implemented as defined in security plans. They will conduct investigations of computer security violations and incidents as well as any associated reporting requirements. They Security Engineer will respond to queries and requests for computer security information and reports. This individual is responsible for protecting the organization?s information assets by ensuring their availability, integrity, and confidentiality while implementing security strategies, policies, and procedures. This role includes conducting ongoing vulnerability assessments and audits, driving remediation work, and investigating security-related help desk tickets as incidents arise. The engineer analyzes intrusion detection and prevention logs, supports internal security products and services, and provides clear status updates to both management and business teams. Additionally, they resolve technology issues for employees, promote security awareness across the organization, and support system patch management. The goal of this contract is to convert this person full time. The expected salary range for this role is between $105,000-130,000. Please note that pay will be negotiated and numbers can fluctuate depending on experience.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

A client of Insight Global is seeking a Practice Assistant to support its Litigation group in San Francisco, CA. The Practice Assistant will provide high-quality administrative support to a group of... More lawyers and professionals in a team environment, effectively and efficiently meeting Firm/client needs. Key Responsibilities and Essential Job Functions include:Communicate effectively and professionally with clients, lawyers, and co-workers via email, by telephone, and in person; answer telephone, providing responses to routine questions from clients and staff members, and/or route calls to appropriate lawyer or staff member; arrange conference calls and greet clients.Create, draft, format, edit, proofread, and manage Word documents, Excel spreadsheets, PowerPoint presentations; draft routine business correspondence, forms, and documents under the supervision of an appropriate lawyer/professional.Schedule domestic and foreign travel through Firm travel system, including flights, hotels, and/or car rentals.Prepare, organize, and process reimbursements, invoices, and check requests in a timely manner.Collect and prepare information to run conflict checks, open new client matters, and draft engagement letters, scope letters, and other required documents; provide guidance to lawyers to ensure completed forms are prepared and submitted properly.Learn client-specific billing guidelines or restrictions and consistently apply them to client invoices to ensure compliance and cost-effective practices.Open, prioritize, and distribute mail (both paper and electronic), coordinate mailings, deliveries, copying, scanning, and printing, when appropriate.Enter and manage work requests from lawyers in the Firm?s workflow tool and complete according to provided deadline(s).Perform routine electronic and paper filing in an organized manner for easy access; photocopy, scan, compile, and distribute documents; identify and coordinate available services provided by administrative departments, including office services, the IT Help Desk, document services, accounting, billing, and records.Perform all file maintenance, including saving documents to the document management system.Assist lawyers with time entry, billing, and collection, as needed.Operate independently to ensure completion of assignments, which may be complex in nature or require high-level production, in an accurate and timely manner. Produce a high volume of work assignments in an accurate and timely manner.Perform clerical duties for non-legal departments, as needed.Special projects and duties as assigned.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

A client of Insight Global is seeking a Practice Assistant to support its Litigation group in San Francisco, CA. The Practice Assistant will provide high-quality administrative support to a group of... More lawyers and professionals in a team environment, effectively and efficiently meeting Firm/client needs. Key Responsibilities and Essential Job Functions include:Communicate effectively and professionally with clients, lawyers, and co-workers via email, by telephone, and in person; answer telephone, providing responses to routine questions from clients and staff members, and/or route calls to appropriate lawyer or staff member; arrange conference calls and greet clients.Create, draft, format, edit, proofread, and manage Word documents, Excel spreadsheets, PowerPoint presentations; draft routine business correspondence, forms, and documents under the supervision of an appropriate lawyer/professional.Schedule domestic and foreign travel through Firm travel system, including flights, hotels, and/or car rentals.Prepare, organize, and process reimbursements, invoices, and check requests in a timely manner.Collect and prepare information to run conflict checks, open new client matters, and draft engagement letters, scope letters, and other required documents; provide guidance to lawyers to ensure completed forms are prepared and submitted properly.Learn client-specific billing guidelines or restrictions and consistently apply them to client invoices to ensure compliance and cost-effective practices.Open, prioritize, and distribute mail (both paper and electronic), coordinate mailings, deliveries, copying, scanning, and printing, when appropriate.Enter and manage work requests from lawyers in the Firm?s workflow tool and complete according to provided deadline(s).Perform routine electronic and paper filing in an organized manner for easy access; photocopy, scan, compile, and distribute documents; identify and coordinate available services provided by administrative departments, including office services, the IT Help Desk, document services, accounting, billing, and records.Perform all file maintenance, including saving documents to the document management system.Assist lawyers with time entry, billing, and collection, as needed.Operate independently to ensure completion of assignments, which may be complex in nature or require high-level production, in an accurate and timely manner. Produce a high volume of work assignments in an accurate and timely manner.Perform clerical duties for non-legal departments, as needed.Special projects and duties as assigned.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

?Support a 24x7x365 mission-critical environment, with availability for both day and night shifts.?Act as a key contributor in endpoint management, ensuring rapid incident resolution through... More proactive monitoring and ticket response.?Apply entry-level troubleshooting methodologies to address complex and diverse network issues involving mixed media and protocols.?Support and maintain Cisco wireless network products and protocols, adhering to best practices.?Provide technical support to internal and external customers during critical service-related issues.?Effectively communicate and manage customer expectations regarding network performance and issue resolution.?Utilize strong critical thinking skills and sound judgment to quickly and effectively resolve network issues.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is hiring for multiple locations across Stuttgart, Germany; Honolulu, HI; Colorado Springs, CO; Vandenberg, CA; Ft. Hood, TX; Tacoma, WA; Ft. Bragg, NC, Virginia Beach, VA, and... More Washington, DC. We are seeking skilled operations and intelligence professionals with experience using advanced data integration platforms to join our team.As a Field Service Representative (FSR) Analyst, you will play a critical role in supporting our client?s mission by enabling the successful adoption and utilization of their technology solutions. This position involves working directly with end users to train, mentor, troubleshoot, and optimize workflows, ensuring seamless integration and adoption of tools into operational environments for various government customers and end users. You?ll collaborate closely with analysts and technical teams to develop new use cases, resolve technical challenges, and provide actionable feedback for system improvements. These roles are highly interactive and require strong communication skills, adaptability, and a customer-first mindset. The ideal candidate will be able to train and mentor both technical and non-technical users. Core Responsibilities?Deliver hands-on and classroom training for analysts and operators?Embed with user teams to understand workflows and identify gaps?Assist in building dashboards and guiding users through data-driven solutions?Respond to Help Desk inquiries and escalate issues as needed?Diagnose and resolve technical issues quickly and effectively?Document activities, issues, and resolutions; support system upgrades?Provide detailed feedback to improve system functionality and user experience ?Stay current on platform capabilities and best practicesPay Range: Pay will be hourly and varies by level of experience and location. Average Range: ~$35-89/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Position: Desktop Support ManagerOpenings: 1Salary: $90,000 ? $110,000kLocation: Washington, DC 20060Schedule:? Core hours: 8:00 AM ? 5:00 PM? Onsite 5x / week ? Potential for a hybrid schedule ? On... More call as hospital operates 24/7Interview Process:? Round 1: Virtual 30 minute interview ? Round 2: Onsite 1 hour interview ? Availability: Wednesday and Fridays The Desktop Support Manager oversees IT support operations for local hospital customer in Washington DC. This role directs Desktop Support, owns endpoint lifecycle processes, partners across IT functions, and serves as a Tier 2 escalation resource. Success in this role requires strong technical depth, people leadership, excellent communication with senior stakeholders, and the ability to operate in a complex, multi-site environment.Key Responsibilities:? Lead Desktop Support, providing supervision, coaching, resource planning, and performance management.? Oversee endpoint lifecycle operations including imaging (SCCM), deployments, asset management, patching, upgrades, and application support.? Serve as the Tier 2 escalation point for advanced endpoint, hardware, printer, and low-level network issues, ensuring appropriate troubleshooting and escalation.? Collaborate closely with Networking, Audio-Visual, Telecommunications, and Clinical Applications teams, including supporting telephony system transitions.? Engage with leadership and stakeholders at all levels, providing updates, driving process improvements, and ensuring high-quality service delivery.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Day-to-Day Insight Global is seeking a FIX Client Enablement Specialist to join one of their top financial clients 3 days a week onsite in New York, NY. This individual will be joining the Global... More Markets Support team within the Electronic Equities desk and will support and contribute to onboarding, testing, certifying, and maintaining Electronic Equities clients. This role requires a solid working knowledge of the FIX protocol, equity trading workflows, and client connectivity. The specialist will manage standard onboarding tasks independently, assist with more complex implementations, and help troubleshoot production issues alongside senior team members. The position involves coordinating with internal technology, trading, and support teams to ensure smooth client connectivity and a high-quality electronic trading experience. The candidate is expected to act as a key point of contact for clients and internal stakeholders, driving delivery across multiple teams while ensuring production stability and a high-quality client experience.Key Responsibilities include:?Support end-to-end electronic client onboarding for Equities, including FIX connectivity setup, certification testing, and assisting with production go-live activities.?Handle FIX certification issues, client questions, and production incidents by troubleshooting and escalating more complex matters to senior team members as needed.?Partner with clients, vendors, and fund administrators to gather technical and functional requirements and translate them into scalable solutions.?Assist with client onboarding processes for both Equities and Swap electronic trading workflows.?Coordinate and execute comprehensive end-to-end testing to ensure production readiness and minimal post-go-live risk.?Oversee deployment of daily changes to the electronic trading stack in line with change-management and release processes?Implement and validate changes in UAT and pre-production environments, coordinating testing with internal teams and external clients?Work closely with development teams on new functionality, enhancements, and defect remediation?Partner with infrastructure and network teams to enable client connectivity (e.g., firewall rules, port configurations)?Promote operational excellence through improved documentation, standardization, and metrics?Maintain clear, proactive communication with global stakeholders, highlighting progress, risks, and dependencies?Produce and maintain project-level documentation, operational runbooks, and support metrics?Identify opportunities to improve client onboarding, certification, and support processesWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less