Job Search Results for help desk

Insight Global is seeking a qualified TS Network Monitor in support of one of our large federal clients at Langley AFB in Hampton, VA. This candidate will be supporting and be responsible for... More providing Tier-1 network monitoring, operational support, and Helpdesk services across a global enterprise. Their day to day will include but is not limited to: *Monitor all nodes for operational integrity *Initiate, maintain and respond to trouble tickets and other logs to document these anomalies as well as corrective actions *Populate and examine trouble and error logs for troubleshooting and capturing metrics *Provide technical support in data network planning, engineering, and design, as well as resolving problems or escalating to the appropriate level *Monitor and administer network tools for troubleshooting and metrics for trends analysis *Log all network issues utilizing the approved system of record for problems, errors, and maintenance in such a way to easily generate reports for trend analysis *Report all trouble calls upon receipt Compensation:$30/hr to $33hr.Exact compensation may vary based on several factors, including skills, experience, and education.Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Responsible for setting up, maintaining, and troubleshooting desktop computers, mobile devices, and related hardware (e.g., monitors, printers). Provides software support, responds to IT incidents,... More and assists with asset deployment and inventory tracking.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The Support Specialist is responsible for providing technical support to users through the analysis and resolution of technical problems. In this role, support is for Microsoft 365 (M365)... More applications, but specializing in SharePoint administrative support and development.Responsibilities include but are not limited to:? Provide SharePoint development assistance for our Marketing and Communications teams, primarily related to our corporate Intranet.? Edit existing Intranet sites and develop new sites as requested. Make SharePoint configuration changes as required.? Build custom SharePoint solutions included web parts, apps and extensions using the SharePoint framework, .NET, JavaScript and CSS.? Create automated business workflows using Power Automate and Power Platform as needed.? Provide Tier 2 support for the M365 platform via phone, email and ticketing system.? Performs troubleshooting as required. Leads problem-solving efforts often involving outside vendors and other support personnel and/or organizations.? Interact with the help desk and other teams to assist in troubleshooting, identify root cause, and provide technical support when needed.? Collaborate with various managers and other IT personnel to improve existing processes, increase automation and meet application goals.? Participate in required compliance activities as needed, including data log collection, statistical analysis and proper reporting standards.? Administer on-call and after-hours technical support during scheduled outages and unscheduled emergency situations.? Escalate issues to appropriate teams within IT as needed.? Manage incoming help tickets and assign appropriately.? Create and maintain documentation as it relates to corporate applications, support and processes.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Day to Day:Insight Global is looking for an experienced Tier 3 Systems Lead to support us on a mission critical, cutting edge project for a joint customer. This role will be both involve both... More managerial/process ownership, as well as stepping in for technical support when needed to assist Tier 1 ? Tier 3 Help Desk, Desktop Support, and Systems Administrators. This individual will perform system monitoring and remediation of issues to ensure uptime requirements are met for the critical systems.Other duties: ?Coordinate with Systems Integration, Networking, and Cybersecurity teams to ensure tickets and outages are fixed in a timely manner?Manage Jira board and ticket flow to ensure uptime on all systems ?Interface with team members across the enterprise (to include government customers) to ensure your group is up to date on programmatic matters ?Step in to solve IT related issues for our cutting edge data and software services platform Hourly: 54-75/hr Salary: 125,000-150,000We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a Senior UX Researcher with experience in physical product development to join a customer facing research and insights team. This role will be embedded in an Industrial... More Design team to help drive transformation and innovation by contributing insights and research outcomes that translate directly into business and product impacts. On a day to day basis, candidates can expect to partner with Industrial and UX Designers, the larger UX Research team to develop and execute UX Research projects/programs aimed at understanding customer needs, expectations, and experiences. Candidates will perform activities from early/generative user research, through rapid/iterative formative testing, and later evaluation.In this role it is important to have a critical thinking mindset and be able to challenge the use ofresearch techniques, and suggest techniques better suited to specific scenarios. Understanding when less-direct data gathering methods may be appropriate, e.g. observation vs interviewing when studying a business process and making those suggestions will be important for day to day interaction in this position. Being able to confidently recommend research methods and approached based on the Industrial Design business needs will be a key factor in finding success. Day to day Deliverables: Execute research activities (e.g. user interviews/testing/evaluation, field studies,journey mapping) to uncover experience and product development insightsProduce research documents ? screeners, question guides, reports, etcModerate/host workshops such as ideation sessions Build impactful and influential insights and stories spotlighting the most business relevant user orientations and behaviorsPerform desk research (e.g. lit reviews) to inform the front end of new projectsManage the research participant experience, to ensure their comfort during research sessions, and protect their personal/private dataCollaborate with and manage stakeholders across various functions/disciplines including industrial design and technology partnersThoughtfully leverage AI tools to support your workflow and uncover innovative and impactful new ways of workingWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a Sr. IT Trainer to join a prestigious global law firm client. This firm generates over $3 billion in revenue and caters to clients in key hubs of business, finance,... More technology, and government. This individual will design, develop, and deliver technical training for attorneys and professional staff while serving as a key advocate for the end user during firm-wide technology initiatives.Daily Responsibilities: ?Deliver live and virtual IT training sessions for U.S. and international offices, including new hire onboarding, weekly skills classes, and department-specific training?Design and develop all training materials, including e-learning content, job aids, and just-in-time resources (Adobe Captivate, Camtasia, etc.)?Support firm-wide technology rollouts (e.g., Copilot, AI tools, timesheet systems) through training, floor support, and 1:1 coaching?Partner with IT project teams from kickoff through post-launch to ensure user adoption and workflow alignment?Champion AI adoption by creating learning content, practice exercises, and guidance on when and how to use firm-approved AI tools?Analyze Help Desk trends and user feedback to proactively address training gaps?Maintain a shared training inbox and respond to user requests and support ticketsThis is a full-time position, hybrid 3 days a week, in Boston, MA. Domestic and international travel is required throughout the year for major tech rollouts.Compensation:$115,000-$130,000 per year annual salary. This role is eligible for a discretionary bonus based on performance. Exact compensation may vary based on several factors, including skills, experience, geographic location, education, and consideration of internal equity.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

?Serve as the primary end user?facing support specialist for the CyberArk EPM product?Monitor incoming support tickets from intake and ensure timely response?Support end users (troubleshooting,... More guiding through setup, etc.)?Contact users directly to guide them through troubleshooting steps?Handle new user onboarding for the EPM product?Communicate with internal users effectively. Must be composed, articulate, and confident?Collaborate with the team to support adoption of the EPM platform?Provide clear explanations to users who may not be technically strongWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a macOS Endpoint Engineer (Workspace ONE) for a large, enterprise environment. This highly hands-on role will focus on designing, managing, and optimizing macOS device... More management at scale using Workspace ONE UEM. The engineer will play a key role in automation, security compliance, device lifecycle management, and advanced troubleshooting while partnering closely with security and infrastructure teams. This is a time-sensitive opportunity with high visibility, ideal for a detail-oriented macOS expert who thrives in enterprise environments and enjoys improving systems and processes.Day-to-Day?Manage and support macOS device fleet using Workspace ONE UEM?Design, deploy, and maintain macOS configurations and environments?Package and deploy applications, scripts, and security updates?Build and support automated enrollment workflows (DEP/ADE)?Monitor OS updates, patching, and device health at scale?Ensure compliance with cybersecurity and patching standards?Provide advanced troubleshooting and remediation for macOS issues?Perform root cause analysis and drive long-term fixes?Partner with stakeholders to gather requirements and improve processes?Create and maintain technical documentation, SOPs, and KB articles?Provide post-deployment and end-user support$45/hr to $55hr.Exact compensation may vary based on several factors, including skills, experience, and education. Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The Security Engineer will be responsible to actively promote, maintain and validate the availability, integrity, and confidentiality of the organizational information assets. This will be done in... More compliance with company security policies, standards and best practices. The Security Engineer will work across functional/divisional lines to develop and implement IT Security strategies, policies, and procedures. They will carry out all phases of information systems/networks security program that involves access to computers and computerized data. They will conduct regular audits to ensure that systems are being operated securely, and information systems security policies and procedures are being implemented as defined in security plans. They will conduct investigations of computer security violations and incidents as well as any associated reporting requirements. They Security Engineer will respond to queries and requests for computer security information and reports. This individual is responsible for protecting the organization?s information assets by ensuring their availability, integrity, and confidentiality while implementing security strategies, policies, and procedures. This role includes conducting ongoing vulnerability assessments and audits, driving remediation work, and investigating security-related help desk tickets as incidents arise. The engineer analyzes intrusion detection and prevention logs, supports internal security products and services, and provides clear status updates to both management and business teams. Additionally, they resolve technology issues for employees, promote security awareness across the organization, and support system patch management. This role may include other related tasks as assigned by leadership. Please note there is an aspect of on call rotation in the role. The goal of this contract is to convert this person full time. The expected salary range for this role is between $105,000-130,000. Please note that pay will be negotiated and numbers can fluctuate depending on experience.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Our client, a leading telecommunications and technology company, is seeking an experienced Data Network Engineer to join their Managed Service Assurance team on a fully remote, contract basis. This... More is a staff augmentation engagement supporting an ITIL Tier 3 engineering team that resolves escalated network issues across Cisco, Cisco Meraki, and Fortinet platforms for managed services customers. The ideal candidate will bring vendor-level hands-on expertise and strong verbal and written communication skills, as they will be expected to step in with minimal ramp-up time and coordinate directly with their manager during on-call rotations. If you believe you are the right fit for the role, we welcome you to apply!Key Responsibilities-Receive and resolve escalated engagement tickets from Tier 1/Tier 2 support teams, serving as the first layer of engineering (ITIL Tier 3) for managed services customers-Diagnose and troubleshoot complex network issues across Cisco, Cisco Meraki, and Fortinet hardware and platforms-Manage and maintain network configurations for a large Meraki customer base, including switches, access points, and security appliances-Collaborate with the help desk and internal support teams to ensure timely resolution of customer-impacting network incidents-Participate in an on-call rotation (Fridays 7PM Central through Thursdays 7AM Central), proactively communicating availability and schedule to the team manager-Document troubleshooting steps, resolutions, and network configurations to support team knowledge sharing and ticket closure-Work end-of-day shift hours (approximately 10AM?7PM CST) to provide coverage during peak escalation windows-Support continuous service assurance by identifying recurring issues and contributing to root cause analysis effortsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less