Job Search Results for qa

Insight Global is currently hiring Customer Support Analysts for our client in Tempe, AZ. Our client is a global crypto and Web3 platform. We are seeking a detail-oriented, proactive Support Agent... More who excels in email-based customer service and thrives in a fast-paced environment. This role focuses on high-volume ticket management, fraud-related support, account safety, and issue resolution within the crypto exchange platform. The ideal candidate is highly organized, customer-first, and capable of identifying risks, gathering case details, and escalating issues appropriately. Core Support Operations:-Manage approximately 40 email tickets per day-Provide clear, timely, and accurate responses through Zendesk.-Handle general inquiries related to the platform and user accounts.Fraud, Safety, and Risk Support:-Investigate account restrictions, fraud activity, and suspicious crypto transfers.-Identify potential scams or compromised accounts (fraud expertise not required, but strong judgment is essential).-Gather details to support fraud claims and escalation workflows.-Monitor ?urgent? or ?account compromised? channels and freeze accounts when necessary to protect users.Financial Operations-Support FIAT-related issues including:? Bank transfers? Troubleshooting linked bank accounts? Understanding deposit/withdrawal flows-Provide foundational support for crypto transfers; crypto knowledge is a major plus.Quality & Collaboration-Participate in the QA program to maintain high service standards.-Follow documented processes, SOPs, and playbooks; escalate complex issues to senior team members.-Work cross-functionally with Operations, Training, and Leadership to route cases and improve workflows.This is a 6-month contract-to-hire position with an hourly rate of $27/hr depending upon qualifications and shift preference.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Daily Responsibilities? Lead daily Scrum stand-up meetings with the development team? Actively identify blockers or issues raised by developers and work quickly to resolve or escalate them? Maintain... More close communication with developers to ensure timelines and expectations are clear? Track daily development progress and ensure work aligns with sprint goalsProject & Documentation Management? Review and organize documents received from the Building Department related to enhancements or changes requested for the permitting system? Ensure all documents are properly saved, tracked, and clearly documented? Distribute documentation to developers, confirm they have reviewed it, and facilitate follow-up questions or clarifications? Translate business and user needs into clear, actionable requirements for the development teamSprint & Prioritization Management? Manage new sprints every 3 weeks? Prioritize incoming documents and enhancement requests based on urgency, impact, and business need? Clearly communicate sprint priorities to the development team? Continuously track sprint progress, monitor deliverables, and adjust priorities as neededStakeholder Communication & Demos? Communicate with end users and stakeholders to schedule product demos? Coordinate demo timelines based on development progress and sprint completion? Ensure users understand upcoming features, timelines, and changesDeployment & Go-Live Coordination? Lead and guide deployments, including identifying who participates (developers, QA, stakeholders, users)? Coordinate go-live timelines based on enhancement complexity ? Typical go-live ranges from 3?4 weeks or multiple sprints, depending on scope? Ensure deployments run smoothly and all stakeholders are informedWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We are seeing Lead Construction Superintendents in the mechanical, electrical, structural, and/or architectural space to lead field execution on data center construction projects in western NY. ... More Responsibilities include:Field Leadership & Mechanical / Electrical / Structural / Architectural Execution:Direct and supervise discipline / trade subcontractors on the installation of associated systems.Ensure that all work is performed in accordance with construction documents, project specifications, and applicable codes.Coordinate with trade partners and general contractor teams to support integrated construction workflows.Scheduling & Coordination:Develop and maintain mechanical lookahead schedules, ensuring alignment with project milestones and project sequencing.Identify schedule risks early and coordinate solutions to maintain overall project progress.Work closely with discipline / trade teams to coordinate system startup, testing, and integration.Quality Control & Commissioning Support:Perform field inspections to verify proper installation, system layout, and performance readiness.Ensure compliance with QA/QC standards and support the commissioning process, including functional performance testing and punch list resolution.Assist with turnover documentation and ensure systems meet commissioning and owner expectations.Safety & Compliance:Enforce safety practices including confined space, rigging, lifting operations, and hot work protocols.Conduct toolbox talks, participate in job hazard analyses (JHAs), and collaborate with EHS teams to maintain a safe jobsite.Verify subcontractor compliance with all project-specific safety requirements.Documentation & Communication:Maintain detailed daily reports, track site activity and workforce hours, and document issues and resolutions.Review and coordinate RFIs, field directives, and submittal updates related to discipline / trade scope.Communicate regularly with project leadership on progress, field conditions, and resource needs.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

As a Construction Project Manager, Infrastructure you will be playing a critical role in factory buildout, demolition of existing factory spaces, upgrading, maintaining operations, and optimizing... More systems for the most exciting company in the world. You will manage general construction, subcontractors and self-perform of various trades to remove and install new manufacturing lines and collaborate cross-functionally with construction engineering, design, facilities, commissioning, and manufacturing as the facility transitions to production operations. From both the field and office, you will be responsible for maintaining budgets and schedules. What You?ll Do- Takes ownership of assigned projects and scopes, ensuring long-term customer satisfaction, opportunities, and cost savings for company- Evaluates bidding, material buyouts, and negotiating opportunities for potential and assigned projects- Maintains effective communication with personnel, including QC, QA, CX, and Facilities- Completes project startup procedures, including but not limited to: Making projections, budgeting, and performing job cost entry for materials, labor, equipment, and subcontracts- Prepares major purchase orders while following appropriate pricing and scope evaluations- Reviews project plans, P&ID?s, single-line diagrams, and loop diagrams to account for all material and hardware- Manages projects according to companies specifications, procedures, and policiesPay Range for this role is $55 - $71 based on years of experience and educationWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for an experienced Regulatory Reporting Analyst to join a top bank in downtown Toronto on their Liquidity team to support daily, monthly, quarterly, and annual regulatory... More and statutory reporting. This is a data heavy, technically hands on role supporting liquidity and treasury reporting, regulatory change implementation, and ongoing enhancements to reporting processes and technology.The successful candidate will work closely with internal stakeholders across Finance, Risk, and Technology, balancing independent execution with collaborative delivery in a fast paced regulatory environment.Key ResponsibilitiesRegulatory & Liquidity Reporting?Perform daily monitoring of pledging activities ?Support H4 and SHR daily regulatory reporting ?Contribute to U3 and GDAL quarterly regulatory reporting ?Assist with quarterly asset encumbrance reports for MD&A, Supplementary Package and notes to financial statements Data Analysis & Technology?Work extensively with large, complex datasets to support reporting accuracy and completeness?Query and analyze data using SQL?Perform data analysis and validation; create insights to support regulatory submissions?Support QA testing for newly implemented regulatory reports and reporting software?Partner with Technology teams to incorporate enhancements, fixes, and regulatory changes?Help implement new regulatory requirements, returns, and reporting changesProcess & Stakeholder Support?Ensure strong controls, documentation, and adherence to regulatory standards?Identify opportunities to improve data quality, reporting efficiency, and automation?Balance independent execution with collaborative work across Finance, Risk, and Technology teamsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We are looking for an Architect who can independently define and drive solution architecture for business applications and digital products, with increasing adoption of AI-enabled capabilities.This... More role requires someone who can interpret leadership vision, determine the right technical path forward, and translate it into clear, executable specifications for engineering teams?while also making architectural decisions and trade-offs understandable to senior stakeholders.Key Responsibilities? Own and drive solution architecture for complex business applications and product platforms.? Translate business vision and platform strategy into target architectures, system designs, and technical roadmaps.? Define application, integration, and data architectures, including non-functional requirements such as scalability, security, reliability, and performance.? Collaborate closely with Product Owners, Engineering Leads, UX, QA, and Data teams to ensure alignment from design through delivery.? Provide architectural guidance for AI-enabled features, including appropriate use of AI/ML or Generative AI in business applications.? Design and govern cloud-native solutions using modern cloud platforms and services.? Create clear architectural artifacts (design documents, diagrams, specifications) that enable teams to execute with minimal ambiguity.? Act as a bridge between leadership and delivery teams, clearly explaining architectural choices, risks, and trade-offs.? Identify technical risks, dependencies, and constraints early and drive mitigation strategies.What We?re Looking For? An architect who can connect business intent to technical execution.? Someone comfortable operating in ambiguity and bringing clarity and structure to complex problems.? A pragmatic thinker who balances speed of delivery with long-term maintainability and scalability.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Our team is looking for a Team Lead to run and manage a team of Project Management Assistants (PMA). The PMA team is responsible for processing contract requests for a large utility company. ... More Contract requests include: ?Processing CREQs (contract requisitions): a request to initiate or procure a contract to engage a vendor.?Processing CCRs (contract change requests): a request to change the terms of an existing contract with a vendor.?Processing CPAs (contract payment authorizations): an internal approval that allows the utility to pay a vendor for work performed under an approved contract.The ideal candidate is someone who has strong experience managing a team and understands project management principles. The Team Lead is responsible for allocating contract requests to team members, helping to train and develop their team, and communicating with the client to share progress, challenges, and performance. Additional responsibilities include:Team and Deliverable Management:?Serve as the primary escalation point for PMA (Project Management Assistant) team questions, issue resolution, and priority alignment before engaging the Project Manager.?Assign and balance daily and weekly workloads across PMAs based on volume, urgency, and contractual SLAs (service level agreements).?Own QA/QC standards for all PMA deliverables (CREQs, CPAs, CCRs,)?Lead tracking, follow up, and resolution of aging items, approvals, and stalled requests?Proactively engage Project Managers and stakeholders to remove blockers and prevent downstream impacts?Escalate risks, trends, or systemic issues to the Project Manager with clear data and recommended actionsReporting & Performance Management?Own weekly reporting inputs including production volume, turnaround time, revisions, cancellations, and aging metrics?Validate data accuracy prior to client delivery and ensure reporting tells a clear performance story?Track KPIs tied to contract commitments, turnaround times, and accuracy benchmarks?Support development of QBR inputs and executive level summaries as requiredWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is currently hiring Customer Support Analysts for our client in Tempe, AZ. Our client is a global crypto and Web3 platform. We are seeking a detail-oriented, proactive Support Agent... More who excels in email-based customer service and thrives in a fast-paced environment. This role focuses on high-volume ticket management, fraud-related support, account safety, and issue resolution within the crypto exchange platform. The ideal candidate is highly organized, customer-first, and capable of identifying risks, gathering case details, and escalating issues appropriately. Core Support Operations:-Manage approximately 40 email tickets per day-Provide clear, timely, and accurate responses through Zendesk.-Handle general inquiries related to the platform and user accounts.Fraud, Safety, and Risk Support:-Investigate account restrictions, fraud activity, and suspicious crypto transfers.-Identify potential scams or compromised accounts (fraud expertise not required, but strong judgment is essential).-Gather details to support fraud claims and escalation workflows.-Monitor ?urgent? or ?account compromised? channels and freeze accounts when necessary to protect users.Financial Operations-Support FIAT-related issues including:? Bank transfers? Troubleshooting linked bank accounts? Understanding deposit/withdrawal flows-Provide foundational support for crypto transfers; crypto knowledge is a major plus.Quality & Collaboration-Participate in the QA program to maintain high service standards.-Follow documented processes, SOPs, and playbooks; escalate complex issues to senior team members.-Work cross-functionally with Operations, Training, and Leadership to route cases and improve workflows.This is a 6-month contract-to-hire position with an hourly rate of $27/hr depending upon qualifications and shift preference.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is hiring multiple Software Test Engineers, a Test Lead and a Software Test/QA Manager to support a defense contract in Westminster, CO. The mission is focused on the development,... More integration, and qualification of software-defined RF mission capabilities for next-generation aircraft systems. This effort modernizes how aircraft sense, identify, and communicate in contested environments by delivering flexible, software-first solutions that operate on open architectures rather than proprietary hardware.The program includes development and test of two major software capabilities: Monostatic Radarand Identify Friend or Foe ? Interrogate (IFF-I). All software is developed in C++, aligned to prescribed government reference architectures and coding standards. Test and integration span unclassified and classified environments, including Software-in-the-Loop (SIL) and Hardware-in-the-Loop (HIL) pipelines, culminating in Functional Qualification Testing (FQT). The Software Testing Manager serves as the single management point of contact for the software test workstream. This individual leads an independent test team and owns staffing, onboarding, delivery governance, reporting, risk management, and continuous improvement across the lifecycle of the program.Key Responsibilities:- Design test frameworks, standards, and automation approaches- Develop and maintain automated test suitesIntegrate automated tests into CI/CD or gated build pipelines- Ensure automation coverage aligns with risk and critical paths- Execute test cases and exploratory testing- Validate integrations, workflows, and edge cases- Log and validate defects with clear reproduction steps- Support regression, smoke, and release readiness testing- Participate in requirements reviews and backlog refinementPay Range: Pay will be hourly and varies by level of experience. Average Range: ~$40-80/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Our client is seeking a Salesforce Business Analyst (BA) to drive successful delivery of user and functional requirements for Salesforce projects, with a focus on healthcare provider workflows and... More CRM/call center integrations. The BA will lead requirements elicitation sessions, document business and technical specifications, and act as a detective?questioning requirements, digging into root causes, and ensuring solutions truly meet business needs. This role is hands-on, highly collaborative, and requires curiosity, thoroughness, and strong communication skills.Provide technical and functional expertise to Salesforce projects, including implementations, troubleshooting, maintenance, and support of existing applications.Lead requirements gathering sessions with business, clinical, operational, and technical stakeholders.Question requirements and dig into the root cause, asking clarifying questionsAct as a detective?curious and thorough in understanding business needs.Document business requirements within functional and technical specifications, including user stories, program functions, and steps required for development or modification.Analyze and review existing system capabilities, workflows, and scheduling limitations to determine feasibility of requested changes.Evaluate the impact of corporate initiatives and recommend ways to improve or best utilize information systems.Support Salesforce email-to-case and call center integration (previous experience with 8x8 is a plus).Collaborate with developers, QA, UAT, and project managers to ensure comprehensive test plans and traceability to user stories.Prepare and facilitate UAT scenarios and testing, ensuring user involvement and sign-off.Assist in the development of training materials and provide end-user training as needed.Create and maintain documentation on systems/applications used by the department.Coordinate projects from development through implementation, working with IT teams, clients, vendors, and consultants.Comply with all client IT security requirements and policies; safeguard passwords and report security incidents.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less