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Apr 14, 2024

Chicago, IL

|

Managerial / Professional

|

Perm

|

$124k - $186k (estimate)

{"JobID":351139,"JobType":["Perm"],"EmployerID":null,"Location":{"Latitude":-87.6595454545455,"Longitude":41.8468181818182,"Distance":null},"State":"Illinois","Zip":"60607","ReferenceID":"CHI-697301","PostedDate":"\/Date(1713122218000)\/","Description":"Our client is a leading provider of High-Speed Internet, CloudPBX, and Contact Center solutions for the Hospitality Industry. Our client is currently launching a new initiative to provide Managed Services (desktop, server and POS endpoint management) to their hotel customers. The IT Infrastructure Director, Managed Services will work with the deep technology team to grow their Managed Services technology platform, including RMM and patch management tools, cloud-based backup, antivirus, and endpoint protection. This position is the lead technologist in the MSP division, leading efforts to standardize environments, automate patching and apply security remediations across a wide variety of customer platforms. They will lead the design of resilient IT infrastructure that is reliably managed at scale with limited hands-on interaction. This role demands in-depth knowledge of IT Infrastructure in the hospitality industry and its unique technological requirements. The ideal candidate is expected to utilize the management and ticketing systems to identify recurring trends and recommend and implement improvements. This position also serves as a senior troubleshooting resource for exceptional technology-related issues; this is a hands-on technology leadership role.Key Responsibilities:Systems Management: Monitor and maintain the IT infrastructure, including servers, networks, hardware, software, and other related systems to ensure minimal downtime and high performance.Infrastructure Design and Implementation: Collaborate with IT teams and stakeholders to design, implement, and manage IT infrastructure projects that align with the business needs of the hospitality industry.Design and implement resilient, manageable technology platforms that offer backup and business continuity solutions.Problem Resolution: Troubleshoot, diagnose, and resolve infrastructure issues in a timely manner to minimize disruptions to hotel operations and guest experience.Continuous Improvement: Recommend and implement improvements to existing IT infrastructure based on industry best practices and emerging technologies.Security: Manage the vendor relationship with third party SOC providers to mitigate security vulnerabilities in client systems.Ensure the security of all IT systems by implementing and maintaining security protocols, conducting regular security audits, and remediating all security vulnerabilities.Product Consulting: Evaluate, select and negotiate pricing for best of breed software tools to support MSP division.Vendor Management: Liaise with vendors, especially offshore infrastructure service providers to deliver patch management and vulnerability remediation. The individual must insure optimal performance and cost-efficiency of systems and services.Documentation: Maintain up-to-date documentation of infrastructure designs, configurations, and changes.Capacity Planning: Monitor system performance and plan infrastructure upgrades and expansions to meet future demands.Collaboration: Work closely with other IT professionals and departments to ensure cohesive integration of systems and policies.Training and Support: Provide guidance and training to staff on IT-related best practices, policies, and procedures. Assist in drafting technical training materials where needed.Work Environment:Generally, works in an office environment but is occasionally required to perform job duties outside of the typical office setting. Evening, overnight, and weekend work may be required at times. Travel is up to 25% at times.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"IT Infrastructure Director, Managed Services","City":"Chicago","ExpirationDate":null,"PriorityOrder":0,"Requirements":"10 years of experience in IT infrastructure management, preferably within the hospitality industry.Strong experience working in Managed ServicesAbility to communicate technical strategy and vision to internal and external clientsStrong understanding of IT infrastructure components, including oWindows Server administrationoGroup Policy configuration and deploymentoUser and MFA administrationoVMWare Administration and resource optimizationoStrong experience in Automated Patch Management oFamiliarity with cybersecurity best practices.oRemediating known Server and Workstation VulnerabilitiesoKnowledge of Networking equipment, including switch/router administrationoFamiliarity with cloud services, especially AWS and MS AzureDeep experience with RMM and patch management environments such as ConnectWise, SolarWinds or ManageEngine (ConnectWise preferred).Strong problem-solving skills and ability to work under pressure.Excellent communication skills, both written and verbal.","Skills":"Knowledge of hospitality-specific software and systems.Scripting experience in PowerShell or similar environment.Certifications: Microsoft Certified: Azure Solutions Architect Expert, or Cisco Certified Network Associate (CCNA)Bachelors Degree in Information Technology, Computer Science, or a related field.","Industry":"Managerial / Professional","Country":"US","Division":"IT","Office":null,"IsRemoteJob":true,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":186000.0000,"SalaryLow":124000.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Our client is a leading provider of High-Speed Internet, CloudPBX, and Contact Center solutions for the Hospitality Industry. Our client is currently launching a new initiative to provide Managed... Services (desktop, server and POS endpoint management) to their hotel customers. The IT Infrastructure Director, Managed Services will work with the deep technology team to grow their Managed Services technology platform, including RMM and patch management tools, cloud-based backup, antivirus, and endpoint protection. This position is the lead technologist in the MSP division, leading efforts to standardize environments, automate patching and apply security remediations across a wide variety of customer platforms. They will lead the design of resilient IT infrastructure that is reliably managed at scale with limited hands-on interaction. This role demands in-depth knowledge of IT Infrastructure in the hospitality industry and its unique technological requirements. The ideal candidate is expected to utilize the management and ticketing systems to identify recurring trends and recommend and implement improvements. This position also serves as a senior troubleshooting resource for exceptional technology-related issues; this is a hands-on technology leadership role.Key Responsibilities:Systems Management: Monitor and maintain the IT infrastructure, including servers, networks, hardware, software, and other related systems to ensure minimal downtime and high performance.Infrastructure Design and Implementation: Collaborate with IT teams and stakeholders to design, implement, and manage IT infrastructure projects that align with the business needs of the hospitality industry.Design and implement resilient, manageable technology platforms that offer backup and business continuity solutions.Problem Resolution: Troubleshoot, diagnose, and resolve infrastructure issues in a timely manner to minimize disruptions to hotel operations and guest experience.Continuous Improvement: Recommend and implement improvements to existing IT infrastructure based on industry best practices and emerging technologies.Security: Manage the vendor relationship with third party SOC providers to mitigate security vulnerabilities in client systems.Ensure the security of all IT systems by implementing and maintaining security protocols, conducting regular security audits, and remediating all security vulnerabilities.Product Consulting: Evaluate, select and negotiate pricing for best of breed software tools to support MSP division.Vendor Management: Liaise with vendors, especially offshore infrastructure service providers to deliver patch management and vulnerability remediation. The individual must insure optimal performance and cost-efficiency of systems and services.Documentation: Maintain up-to-date documentation of infrastructure designs, configurations, and changes.Capacity Planning: Monitor system performance and plan infrastructure upgrades and expansions to meet future demands.Collaboration: Work closely with other IT professionals and departments to ensure cohesive integration of systems and policies.Training and Support: Provide guidance and training to staff on IT-related best practices, policies, and procedures. Assist in drafting technical training materials where needed.Work Environment:Generally, works in an office environment but is occasionally required to perform job duties outside of the typical office setting. Evening, overnight, and weekend work may be required at times. Travel is up to 25% at times.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Jan 24, 2024

Mcgregor, TX

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Security Engineering

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Contract

|

$34 - $51 (hourly estimate)

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Respond to security incidents and threat analysis.Remediate high severity security incidentsLead & participate in threat hunting and threat intelligence activitiesConduct advanced technical... investigations for critical incidents paying attention to specific analysis and fast remediation advice with a focus on improving the customer security postureConduct analysis of infected hosts or analyze network traffic to identify attacker activityHandle specific forensic and malware analysis, as well as complex log analysis requestsPerform event correlation review through incoming data feeds, ticketing systems and security alert mechanismsProvide context on complex security incidents from Customer and other available resources, collect and assemble data, as well as contribute to technical reportsUtilize in-depth technical knowledge to design procedures for the detection of threat actors behavior, as well as develop and implement standard technical procedures (runbooks) to be used by the Security Monitoring team for day-to-day operationsPerform Event Stream tuning utilizing internal tools, metrics and experience involving key security concepts for systems efficiencyReview security related events assess their risk and validity based on available network, endpoint, and global threat intelligence informationResearch and make recommendations for applying MITRE ATT&CK and NIST framework aligned strategies to the Customers environmentGuide and mentor fresh Cyber Security L1 Analyst in triaging activitiesAccept work escalated by L1 Analysts for further analysis and reportingWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Mar 26, 2024

Silver Spring, MD

|

Business Analyst (BA)

|

Contract-to-perm

|

$49 - $74 (hourly estimate)

{"JobID":347611,"JobType":["Contract-to-perm"],"EmployerID":null,"Location":{"Latitude":-76.9754545454546,"Longitude":39.0548181818182,"Distance":null},"State":"Maryland","Zip":"20993","ReferenceID":"DC0-693050","PostedDate":"\/Date(1711473363000)\/","Description":"Seeking a Business Analyst with experience in Federal Human Resources (HR) and Office of Personnel Management (OPM) regulations and policies regarding personnel processing and Enterprise Human Resources Integration (EHRI) data standards. Experience with PeopleSoft Federal HRMS and National Finance Center (NFC) payroll interfaces is desired but not mandatory. This role requires proficiency in drafting baseline requirements documents (BRD) and strong project management capabilities.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Federal HR Policy Business Analyst","City":"Silver Spring","ExpirationDate":null,"PriorityOrder":0,"Requirements":"Basic Qualifications *4+ years of professional experience *Serve as a subject matter expert in FEDERAL HR processes, including a comprehensive understanding of OPM regulations and policies pertaining to personnel processing. Provide guidance and recommendations to ensure compliance with relevant regulations and policies. *Develop comprehensive baseline requirements documents that capture essential features, functions, and capabilities of HR and payroll systems and beyond. Collaborate with stakeholders to gather requirements, analyze business processes, and create detailed documentation. oThe requirements could extend beyond HR and payroll systems into economic policy, financial management, financial crimes, financial sector cybersecurity, critical infrastructure protection, etc. to support client missions and information needs *Manage HR and payroll-related projects, ensuring timely delivery, adherence to project plans, and successful outcomes. Coordinate with cross-functional teams, define project scope, set objectives, allocate resources, track progress, and manage risks and issues. *Create test scenarios and test plans based on defined requirements and business processes. Perform data validation to ensure the accuracy and integrity of data during system integration and implementation. Collaborate with teams for resolution.","Skills":"Additional Qualifications *Utilize in-depth knowledge of EHRI data standards to support the integration, management, and reporting of HR data across federal agencies. Collaborate with stakeholders to ensure accurate data exchange and adherence to EHRI standards. *Apply expertise in PeopleSoft Federal HRMS and NFC payroll interfaces to support the configuration, integration, and maintenance of HR and payroll systems. Ensure seamless data flow between systems and troubleshoot any interface-related issues. *Possession of excellent oral and written communication skills *BA or BS degree - Nice to Have","Industry":"Business Analyst (BA)","Country":"US","Division":"Government","Office":null,"IsRemoteJob":true,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":74.1000,"SalaryLow":49.4000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Seeking a Business Analyst with experience in Federal Human Resources (HR) and Office of Personnel Management (OPM) regulations and policies regarding personnel processing and Enterprise Human... Resources Integration (EHRI) data standards. Experience with PeopleSoft Federal HRMS and National Finance Center (NFC) payroll interfaces is desired but not mandatory. This role requires proficiency in drafting baseline requirements documents (BRD) and strong project management capabilities.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

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