Job Search Results for system administrator

Red Hat?s North American Public Sector Customer Success team is looking for an experienced enterprise-level engineer to join us as a Dedicated Operations Technical Account Manager (DO-TAM) in... More Huntsville, AL. In this role, you will work with a key government customer to provide hands-on "Day 2" operational support, administration, and integration guidance strictly focused on the Red Hat OpenShift Container Platform and the broader Kubernetes ecosystem.This is a fully onsite position. You will act as a dedicated resource, working daily at the customer's Huntsville facility to tailor support for their containerized environments, facilitate collaboration with other vendors, and serve as their primary OpenShift technical champion within Red Hat. Candidates must be located in or willing to relocate to the Huntsville area for daily onsite reporting.Execute Day 2 OpenShift Operations: Provide hands-on administration, integration support, and maintenance for Red Hat OpenShift clusters. Manage cluster scaling, container networking (SDN/OVN), persistent storage (e.g., ODF), and compute resources to ensure platform stability and successful upgrades.? Onsite Presence & Mobility: Work onsite daily at the customer facility in Huntsville, AL, with periodic travel to alternate local customer facilities as required by the mission.? Proactive Issue Prevention: Perform technical reviews, cluster health checks, and capacity planning. Identify and resolve issues within the container orchestration layer before they impact mission-critical deployments.? Customer Advocacy: Gain a deep understanding of the customer's cloud-native architecture, CI/CD pipelines, and strategic mission goals to serve as their primary OpenShift advocate within Red Hat.? Cross-Functional Collaboration: Partner closely with Red Hat Engineering, Product Management, and Technical Support teams to debug, test, and resolve complex issues related to Kubernetes, containers, and operators.? Strategic Guidance: Advise the customer on current and future Red Hat hybrid-cloud capabilities, focusing heavily on container orchestration, cloud-native development practices, and DevSecOps integrations (e.g., Advanced Cluster Management, Advanced Cluster Security).? Case Management: Manage customer support cases, maintain clear documentation, and deliver value by sharing resolutions and best practices through a defined knowledgemanagement process.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Provides user support and customer service on government customer computer applications and platforms. Troubleshoots problems and advises on the appropriate action. Answers calls and creates tickets... More for user issues and requests. Responds to user requests via phone and email. Escalates tier 2 and tier 3 issues to supervisor and/or technical lead. Tracks all issues to closure. - Configures and supports (remotely) desktop computers, laptop computers, handheld devices, printers, monitors, portable data storage devices, and other general peripherals.- Configures IT devices for secure operation, including installation of software, security and software updates, and other configurations remotely as required.- Diagnoses hardware and software failures, communicates the remediation plans to users, and provide status updates.- Provides remote software support for users of customer-provided applications (as identified by the task), including basic to advanced software operations and general use of computers and peripherals.- Supports customer proprietary software. - Provides virtual assistance sessions with users remotely.- Develops technical how-to's for review and inclusion as a knowledge base article.- Ability to professionally handle high pressure events and with challenging users.- Answers user calls, processes user emails, voicemails, and self-service portal requests.- Updates interactions in ServiceNow and addresses by creating Incidents, Service Requests and/or closes interactions as laid out in ticket handling procedures.- Performs diagnostics, analysis, fixes, or other actions to resolve user issues and/or requests.- Follows set policies and procedures when assisting users to ensure proper handling of requests.- Contributes knowledge and updated information to maintain the Service Desk SOPs (Standard Operating Procedures), Knowledge Base Articles (KB's), and Training manuals for Tier I support.- Works with Tier I/II/III and other groups to resolve technical problems.- Maintains a professional attitude providing excellent customer service at all times, to include maintaining a good work ethic and assisting other analysts when needed. - Supports continuous improvement in the process and quality of the operations by identifies items for possible improvement and/or automation.- Participates in troubleshooting of issues with the drive towards root cause identification and resolution.- Logs, verifies, and updates, as necessary, user profiles for incidents and service requests using the current IT Service Management tool (ServiceNow).- Ensures incidents and service requests are properly escalated and assigned to appropriate individual/groups. - Maintains ownership of the incident until resolved or assigned to another group.- Communicates with users concerning the status of incidents and service requests. - Compiles data through incident entry that will be used for management information and reporting. - Executes the day-to-day activities of the Incident Management Process.- Performs QA and resolution of incidents.- Forwards unhappy customers to the proper escalation point.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less