Job Search Results for help desk

Insight Global is seeking a Hardware Refresh Consultant to join one of our large financial services clients in New York City. This individual will provide hands-on desktop support to ensure seamless... More device replacements, upgrades, and end-user transitions. The consultant will work directly with end users, coordinating hardware deployments, system configurations, and post-refresh support to minimize downtime and ensure a positive user experience. The ideal candidate is customer-focused, detail-oriented, and comfortable working in fast-paced environments that require both technical expertise and strong communication skills. This is a fully onsite opportunity in their Midtown, NYC office 5 days a week. -Perform hands-on hardware refresh activities including device deployment, workstation setup, and peripheral connectivity.-Install, configure, upgrade, and replace desktops, laptops, monitors, and related hardware.-Provide white-glove, desktop-level support to end users during hardware refresh cycles.-Troubleshoot hardware, operating system, and basic application issues post-deployment.-Document refresh activities, asset information, and issue resolution in ticketing systems.-Coordinate device swaps, data transfers, and user readiness activities.-Escalate complex technical issues to senior support teams as needed.-Test and validate refreshed devices to ensure full functionality prior to handoff.-Maintain professionalism while supporting users in a high-visibility financial services environment.-Perform related duties consistent with the scope of the hardware refresh program.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

A large medical and specialty gas supplier is seeking an IT Support Specialist to join their team in Lawrenceville, GA. This person will provide hands-on technical support during a period of... More increased onboarding and device deployment.This role supports an employee on leave and a large rollout of computers and mobile devices for new hires. The ideal candidate will have hands-on experience with Active Directory, setting up printers, and performing data transfers such as migrating user files and settings from one device to another. A strong plus is comfort with Apple devices, including iPads and iPhones, especially in setting up work emails on mobile devices. Excellent customer service skills, a positive attitude, and a willingness to learn and listen are essential. This role is perfect for someone who enjoys solving problems, supporting end users, and growing their technical skills in a collaborative environment.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Summary:Performs assigned tasks and escalates issues during high-volume work activity or escalation-based situations. Leverages process knowledge and best judgment to complete next task without... More direct supervision. Coordinates, prepares, and executes incoming/outgoing deliveries (e.g. purchase order [PO] receiving, Rack Movement Supervisor [RMS] activities). Ensures complete and detailed physical inventory tracking and staging. Performs inventory cycle audits, data corrections, and various Data Center regulatory compliance or certification control audit activity. Performs material movement, including shipping/receiving and inventory management per standard process. Ensures detailed physical inventory tracking and staging. Performs destruction of data bearing devices (DBD) following all documented procedures and runbooks Required: High School Diploma AND 2+ years experience warehouse/supply chain in an information technology (IT) environment, inventory management, retail, warehouse management, or a related field Required: Basic understanding of how to use Microsoft Office applications (Outlook, Excel, Word).We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is partnering with a large federal client in the Aurora, CO area to identify a Systems Maintainer to join their team. This individual will play a key role in supporting the... More reliability, performance, and overall lifecycle of mission-critical systems within a secure environment.On a day-to-day basis, this person will be responsible for executing system maintenance activities, including implementing updates, enhancements, and system improvements to ensure optimal performance and uptime. They will develop, update, and maintain accurate, concise, and compliant maintenance and operational documentation in alignment with federal and program-specific standards.This role will also serve as a key contributor in the ticket escalation and resolution process, troubleshooting system issues, performing root cause analysis, and implementing long-term solutions to prevent recurring problems. The Systems Maintainer will proactively monitor system health, identify risks, and partner with cross-functional teams to improve system stability and efficiency.Additionally, this individual will work closely with a broader team of systems maintainers, engineers, and program stakeholders to support continuous operations in a high-availability environment. Strong collaboration, adherence to security protocols, and the ability to operate independently within a cleared setting are critical to success in this role.This role will be fully onsite 5 days a week and requires a TS/SCI CI Poly clearance. This will be a 9 month contract to hire and core operating hours are from 7am-3pm.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

A large medical and specialty gas supplier is seeking an IT Support Specialist to join their team in Lawrenceville, GA. This person will provide hands-on technical support during a period of... More increased onboarding and device deployment.This role supports an employee on leave and a large rollout of computers and mobile devices for new hires. The ideal candidate will have hands-on experience with Active Directory, setting up printers, and performing data transfers such as migrating user files and settings from one device to another. A strong plus is comfort with Apple devices, including iPads and iPhones, especially in setting up work emails on mobile devices. Excellent customer service skills, a positive attitude, and a willingness to learn and listen are essential. This role is perfect for someone who enjoys solving problems, supporting end users, and growing their technical skills in a collaborative environment.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

An Insight Global client is looking to bring on Configuration Technicians that will be responsible for installing and configuring hardware and software on computers, printers and other products for... More customers on a daily basis. They will be configuring all new equipment, not fixing existing hardware, and will mostly be working on one specific client's devices, but as the needs change, they could work on other devices. Overtime is to be expected and, in some cases, required. This person will be working second shift, 12:30-9:00pm.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The largest Automotive retailer in the world is looking for ITS Support Specialists / Field Engineer to support their dealerships across the Tampa, Florida area. This Support Engineer will start... More their day by reviewing system health reports and addressing any urgent IT issues. They will ensure smooth operation of Windows hardware and software, and troubleshoot any Cisco device issues as well. A significant part of the role involves traveling to dealerships within your metropolitan area to handle on-site issues and prevent potential IT problems. This individual will also be responsible for supporting dealerships in the area as well, with all travel expensed through the company. This role supports locations in Tampa, Wesley Chapel, Orlando, New Port Richey, Jacksonville, Holiday, and Gainesville. Regular travel is required. You will also work on network improvements and preventative maintenance tasks. You'll end your day by documenting work and communicating the day?s IT issues and resolutions to stakeholders, with action items to come or that have been completed. This role requires a proactive approach, strong problem-solving skills, and frequent travel. The goal is to not just fix IT issues, but to anticipate and prevent them, ensuring system efficiency and security.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The primary function of the Service Delivery Specialist is to provide support to end users on all company supported applications and hardware. Support is provided via phone, chat service, and the... More self-service portal.What you will doGather, record, and perform initial troubleshooting on customer technical issues via phone support.Handle tickets coming in through the self-service portal and answer incoming chat requests.Manage personal ticket load and ensure timely resolutionStay current with all products and services by attending trainings, meetings, and reading all provided documentationOther duties assigned by management.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

As an IT Support Technician II (Help Desk Technician), you will serve as the first point of contact for internal employees experiencing technical issues. You will provide timely and effective support... More for hardware, software, and account-related issues, ensuring minimal disruption to business operations. This role offers an excellent opportunity to develop your IT skills and grow your career in a supportive, technology-driven environment.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a Technical Support Analyst to join its on-campus Service Desk team. This role serves as the first point of contact for technical support requests from faculty, staff, and... More students. The Service Desk operates in a collaborative environment alongside full-time staff and student workers, with a strong emphasis on first-call resolution, knowledge sharing, and customer service excellence.The position supports a ?First Call Resolution? philosophy, with the goal of resolving 70?80% of issues on initial contact via phone or in person at the service desk window.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less