Job Search Results for customer service remote

Senior AI Engineer

Insight Global is looking for a fully remote Senior AI Engineer to join a logistics/supply chain customer to support their automation initiatives and organization build out. Day to day:? ... More Design, develop, deploy, and maintain AI agents and software that enhance and support supply chain operations and technology.? Apply prompt engineering, Retrieval-Augmented Generation (RAG), LLM orchestration frameworks, MCP/function calling, evaluation techniques, and guardrails to optimize LLM integrations and build AI agents tailored to enterprise use cases.? Ensure software engineering, DevOps, and cybersecurity best practices in development and deployment, including CI/CD pipelines, source control, and secure coding standards.? Design and build, or collaborate with data engineering teams to develop, data models and pipelines that support and feed AI solutions, ensuring scalability, reliability, and data quality.? Develop AI agent software and integrations using Python, SQL, and frameworks such as Flask and FastAPI.? Build agile and portable AI solutions using containerization tools like Docker and Kubernetes.? Collaborate with business and product stakeholders to understand use cases and educate teams on AI capabilities.? Work closely with IT teams (infrastructure, InfoSec, data engineering) to define internal requirements and ensure seamless integration.? Communicate effectively with leadership to secure resources, address issues, and provide project updates.? Take ownership of projects end-to-end with minimal supervision.? Mentor junior engineers on best practices in AI and software development through pair programming, code reviews, and architectural guidance.? Stay current on emerging AI technologies and trends and contribute to the organization?s AI roadmap.Pay rate: 75-78/hr.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Mainframe MQ Support

Insight Global is hiring 2 Mainframe MQ Support Engineer for our infrastructure services client. This role will be providing system support for MQ for an end client. This is a remote contract... More working CST hours and on-call rotation.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

INTL - Level 1.5 Support

A large pharmaceutical client is looking for a level 1.5 Veeva Support team member to join their team. This role provides comprehensive technical support and system management across multiple... More regulatory and document management platforms. Responsibilities include end-to-end support (L1?L3) for Veeva RIM and Veeva SafetyDocs Vaults, encompassing issue diagnosis, resolution tracking, and proactive monitoring. The position collaborates with BOT development teams to deliver Veeva RIM API endpoints for automation and integration, and contributes to configuring the Veeva RIM Trainings module within the eLMS Quality Suite to ensure streamlined compliance tracking. Acting as the technical point of contact for PleaseReview (both standalone and Veeva-integrated), the role manages user access, configuration, performance optimization, and license administration. Additional duties include setup and maintenance of ISI Toolbox, lifecycle management of Lorenz docuBridge (including user provisioning and licensing), and support for Lorenz iSubmit installation, configuration, and issue resolution to meet submission standards. The role also involves configuring Word Templates for regulatory workflows, installing and troubleshooting iLovePDF and other document processing tools for high-volume submissions, and managing ServiceNow Request and Incident tickets to ensure timely resolution of customer escalations. This is a remote opportunity working EST hours in LATAM.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

iOS Developer - INTL LATAM

An employer in the Cincinnati, Ohio area is looking for a Data Analyst for an on-site, contract opportunity in the Cincinnati, Ohio area. The employer is a large retailer and this is an exciting... More opportunity for someone to join a key AI-driven initiative. We are seeking a mid-level iOS Front-End Developer to support the delivery of high-quality,customer-facing mobile experiences in a fast-paced product environment. You will work closely with product managers, designers, and senior engineers to implement features, improve performance, and contribute to iterative product releases. This role emphasizes strong fundamentals in iOS development, the ability to adapt quickly to changing priorities, and clear communication within a distributed team. Exposure to real-time and AI-enabledexperiences is a plus, but not required.Key Responsibilities:?Develop and maintain iOS application features using Swift and SwiftUI.?Implement UI components and user flows based on product and design specifications.?Integrate backend services using RESTful APIs and standard iOS networking patterns.?Support real-time updates using technologies such as WebSocket (WSS) or Server-Sent?Events (SSE), with guidance from senior engineers.?Collaborate effectively with backend, QA, and product teams in a remote, nearshore setup.?Deliver high-quality code in a rapid, iterative development environment.?Apply best practices for performance, accessibility, and responsiveness across iOS devices.?Participate in code reviews and contribute to shared coding standards.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Sr. Salesforce Administrator

An employer in the insurance industry is looking for a Senior Salesforce Administrator (Dev-Leaning) to join the fully remote team. This person will be responsible for owning advanced Salesforce... More administration and automation while partnering closely with developers, architects, and business stakeholders. On a daily basis, this administrator will design, build, and maintain complex Salesforce Flows, ensuring automation sequences are efficient, scalable, and aligned with platform best practices. They will review and interpret Apex code written by developers to understand logic, troubleshoot issues, and support governance decisions, without being responsible for heavy custom development themselves. This role will serve as a technical bridge between traditional administrators and developers, thinking like a developer while executing as an admin. The Senior Salesforce Administrator will manage platform governance, support release management activities, and ensure configuration choices align with long-term platform strategy. They will primarily support Service Cloud use cases, working with custom Salesforce platform functionality and contributing to enhancements across customer-facing and internal workflows. In addition to technical ownership, this person will act as a collaborative and vocal team presence?facilitating discussions, gathering requirements, mentoring other admins, and helping drive engagement across the Salesforce community through knowledge sharing and best-practice discussions.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Estimator

The Estimator is responsible for developing accurate, competitive cost estimates before work begins. This includes analyzing scope and drawings and calculating labor, material, equipment, and service... More costs used for bidding, planning, and protecting profitability.We are not looking for someone who has only worked in one craft. We are looking for estimators with experience across multiple construction or specialty trades. Key Responsibilities?Prepare detailed estimates using established company guidelines, tools, and policies?Analyze project scope, requirements, and historical data to determine pricing?Build and support multimillion dollar bids?Apply technical judgment and prior field or estimating experience to solve estimating challenges?Clearly explain assumptions, methodologies, and pricing to internal stakeholders?Work independently with moderate direction?Support estimating quality and consistency across the team?Provide informal guidance to junior or newer team members as needed?Ensure estimates align with business drivers, customer expectations, and execution plansWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Senior Data Engineer

As a Senior Data Engineer for our Marketing initiatives, you'll lead efforts to build and maintain data pipelines and models that power our marketing analytics and campaign management capabilities.... More You'll work at the intersection of marketing technology and data engineering, ensuring seamless data flow between Salesforce, Databricks, and various marketing platforms to enable data-driven campaign execution and performance analysis.Key ResponsibilitiesCampaign Data Management?Design, develop, and maintain scalable data pipelines to support marketing campaign execution in Salesforce?Ensure data quality and timely availability of customer segments and campaign metrics?Provide on-call support for critical marketing campaigns to ensure data accuracy and availabilityPipeline Development?Build and maintain robust data pipelines integrating multiple data sources including Salesforce, Google Analytics, and advertising platforms?Create and optimize ETL processes in Databricks for marketing data processing and analysis?Implement data quality checks and monitoring systems to ensure pipeline reliabilityAnalytics Support?Collaborate with Data Analysts to develop and maintain Tableau reporting infrastructure?Create and maintain data models that support marketing analytics and campaign reporting?Design and implement tracking mechanisms for campaign conversion and audience targetingPlatform Integration?Develop and maintain integrations between Salesforce and other marketing technology platforms?Ensure efficient data synchronization between marketing systems and data warehouse?Build automated data quality validation processes across integrated platformsCollaboration & Documentation?Partner with marketing teams to understand campaign requirements and data needs?Work closely with Data Analysts to optimize reporting solutions?Document data flows, models, and pipeline architecturesEligible States for Remote Work:AL, AZ, FL, CA, CO, GA, ID, IL, KY, KS,, MA, MD, MO, MT, NE, NV, NC, OK, OH, TN, TX, UT, WA, WYWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Full Stack Developer (React/Java)

Job Description:A client of Insight Global is looking for a Full Stack Engineer to support a large-scale warehouse execution initiative. This individual will join an established engineering... More organization supporting a large project, working primarily on backend Java development with React on the frontend. The role is fully remote but requires availability during EST hours. This is a contract role with strong potential for extensions and offers the opportunity to work on a modern, non-legacy system that is already largely built, focusing on enhancements, maintenance, and delivery execution.Day to Day ResponsibilitiesPerform hands-on enhancement work, completing development tasks and closing tickets based on defined requirementsPrimarily develop backend services using Java, with complementary frontend work in ReactWork closely with product teams and principal engineers to understand business logic, technical standards, and platform architectureLeverage AI-assisted development tools (such as Cursor or similar) to improve productivity and development efficiencyCollaborate within a dedicated team of three engineers assigned to the same workflow to promote knowledge sharing and cross-trainingAfter approximately three months, begin working more directly with commissioning teams as part of project deliveryContribute to enhancement and maintenance work on applications that are already ~90% built, rather than legacy system supportCollaborate alongside other additional engineering teamsCompensation:$58/hr to $61/hr.Exact compensation may vary based on several factors, including skills, experience, and education.Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Construction Manager

A client of Insight Global in the retail & technology sector is seeking Construction Project Managers to support the programming and coordination of sustainable building designs for customer... More fulfillment and logistics building programs. As a Construction Manager (CM), you will work with a broad set of stakeholders including Real Estate, Operations, Design, Launch, Startup, Delivery Experience, Legal and Retail to take the fulfillment center design from concept through the hand off to Operations. This position requires a firm understanding of engineering, planning, program management, contract administration and operations. Responsibilities include but are not limited to: ?Lead the Request for Proposals (RFP) process and vetting qualified contractor proposals, assemble bid submissions and foster the selection of the design build contractors?Coordinate with the designers, building teams, cost estimators to establish proper project budget, scope and schedule.?Assist in obtaining the information and decisions needed from Amazon which are required to complete the construction drawings.?Manage approvals and permissions needed from the building Landlords?Act as a facilitator of information required for by internal functional teams (IT, Safety, Loss Prevention, Food Safety, Operations)?Perform duties as the primary representative on permitting required with authorities having jurisdiction?The Construction Manager will monitor and assist with all utility integrations such as phone service, electrical power, water, sewer?Schedule: The Construction Manager will be the principle schedule auditor, monitor site production, determine target milestones, track and communicate progress?Develop capital appropriation requests and manage fiduciary responsibility for approved budgets?Perform site visits on a periodic basis to confirm schedule progress, attend contractor meetings and act as the single point of contact for the general contractor partners?Review the contractor?s buyout, subcontracting, material purchase schedule and long lead orders.?Coordinate with the launch/startup teams regarding schedule and phased area turnover to insure coordination with all stakeholder functions?Audit the contractors punch list completion progress ?The Construction Manager will direct the contractor through the document turnover and close out process?Coordinate with property management to transition the building facilities to their care?Lead continuous improvement and lessons learned efforts to improve standards, reduce costs and expedite timelines for construction programsThis role is mostly remote but may require roughly 50% travel across the US to various sites. Travel time will be paid for and expenses are reimbursed but must be purchased on a personal credit card. A recommended credit limit of 5k to appropriately support travel is required.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Data Center Infrastructure Architect

Insight Global is seeking a driven, hardworking Data Center Infrastructure Architect to join an AI cloud and infrastructure start-up dispersed across the US. This role can be remote in NYC, SF,... More Seattle, or Austin. This is a full-time, permanent role with competitive salary and equity package, in addition to bonus and benefits.The DC Infrastructure Architect (Optical) is responsible for translating logical network topologies into a scalable, resilient, and cost-optimized optical and structured cabling design for hyper-scale data centers. This role owns the end-to-end physical implementation of the data center network (DCN), including fiber plant architecture, transceiver planning, and integration with structured cabling ecosystems.Day-to-day responsibilities:Logical / Physical Mapping- Break down DCN logical port maps (TOR, spine, super-spine, DCI) into physical cross-connect and patching schedules.- Automate port-to-fiber mapping at scale (100K+ ports per site).Fiber Plant Design- Define cassette types (MTP/MPO Base-8/12/16), trunk counts, and structured cabling hierarchy.- Plan cassette placement within racks, rows, and meet-me-rooms.- Model fiber utilization and overbuild for 2?3 hardware generations.Optics / Transceiver Planning- Select optics (400G/800G DR4, FR4, LR4, SR8, coherent DCI) based on reach and loss budget.- Validate interoperability across vendors and generations.- Maintain loss budget and margin models for every link type.Structured Cabling & Physical Implementation- Define patching architectures (direct MPO vs. breakout vs. mid-span).- Ensure pathways (ladder racks, underfloor, ODFs) scale with fiber density.- Establish standards for labeling, documentation, and change management.Scalability & Lifecycle Management- Build modular designs for pod/rack growth.- Anticipate transition to higher-speed optics (e.g., 400G ? 800G ? 1.6T).- Integrate with DCIM (NetBox, custom tools) to track strands, ports, and patching.About this company's working style:Our team is highly motivated, and focused on providing a world class supercomputing experience. We put our customers first in everything we do, working hard to not just win the sale, but to win repeated business and customer referrals.We hold ourselves and each other to high standards. We expect you to care deeply about the work you do, the products you build, and the experience our customers have in every interaction with us. You must work hard, take ownership from inception to delivery, and approach every problem with an open mind and a positive attitude. We value effectiveness, competence, and a growth mindset.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less